Ratings based on 236 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
by A verified traveler
Posted 27 Apr 2024
Cool building concept, poorly executed. Windowless room very noisy, too spare (no toothbrush cup, in-room coffee,
“breakfast bar” extremely limited choice and poor quality), parking extremely limited, front staff poorly trained. Needs refinement. Feels incomplete. Relies too heavily on “outdoor bums are happy with anything” image.
Comment from Hotel Management
29 Apr 2024 by Mak , Hotel Management
Hello Gabrielle, and thank you for your time in leaving a review. We're sorry to hear that we were unable to meet your expectations during your stay. Your feedback about our rooms is appreciated, and we'll review our offerings to meet the needs of our guests as much as possible. We apologize that you felt our staff was poorly trained, we strive to provide excellent customer service, and we'll review our training to ensure that our team is well-equipped to assist our guests. Thank you again for your feedback, and please feel free to reach out to our management team with any further insight or requests. Have a wonderful day.
by A verified traveler from Kingsport
Posted 21 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Mak , Hotel Management
Thank you for leaving a review Angela! If you have any feedback or requests that can help us elevate our services to a five star experience, we would love to hear more from you. Thanks for choosing to stay at the evo Hotel, and we hope you'll give us the opportunity to host you again and deliver an improved experience for you. Cheers!
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
17 Apr 2024 by Mak , Hotel Management
Hey Lance! We're pleased to see that you had a nice stay at our hotel, thank you so much for taking the time to leave a review. We are always interested in learning how we can make our services even better, so please let us know if you have any feedback on how we can make your next stay a 5 star experience!
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
17 Apr 2024 by Mak , Hotel Management
Thank you for your feedback Gilbert! It's great to hear that you enjoyed your stay. We'd love to hear more about your experience and how we can improve for next time. Please reach out if you have any suggestions or additional feedback. Thank you!
by A verified traveler
Posted 14 Apr 2024
If you are a skateboarder or rock climber this your spot. Specifically if you are under 40 years old.
Here are some issues we ran into:
1.Self parking is street parking. Fend for your self.
2. Check in was friendly but no detailed explanation of the facilities. For example how where and when coffee is available.
3. $25 daily fee for amenities. Not sure what is that for since there are no amenities.
4. The property is part outdoor activities club. There are lot of non guests coming in and out of the hotel. At peak times the street parking is full and we had to look for parking 3 blocks away. At night the area is not well lit.
5. At the first night the hotel hosted a private party. The noise level was unbelievable. The music has blarred and vibrated our room until 10pm. We have received texts appologizing for the noise and where offered to a different room. But at that point it would have taken longer to pack n move than wait out the party.
6. The fan for Hvac has a continuous humming noise. We just had to shut it down.
7. The next morning at 6Am, we woke up to repeatedly yells of "room service" down the hall.
8. If you walk to the bathroom in the middle of the night be prepared to walk on uneven concrete slab.
9. We found out that coffee is available at 7 am at the facility coffee spot. We are early riser and its not convient.
In short the property ia more activities training facility with hotel rooms attached and has less sense in the hospitality business
Comment from Hotel Management
17 Apr 2024 by Mak , Hotel Management
Hello Gil! Thank you for sharing your experience with us. We're sorry to hear that your stay did not meet your expectations. We apologize for any inconvenience caused by the parking situation, the lack of information provided at check-in, and the confusion about the amenities fee. Our amenity fee provides our guests with free access to rock climbing, dry saunas, yoga facilities and classes, the indoor skate park, discounts at our retails stores, and free drip coffee at the Cafe. We'll work on improving our communication to ensure guests have a better understanding of our facilities and services. Your feedback about the HVAC system and noise disturbance is important to us, and we'll address these areas to enhance the comfort and safety of our guests. We truly appreciate your feedback and hope you'll give us another chance to provide you with a better experience in the future. Thanks again for sharing your feedback with our team, and please don't hesitate to reach out with any further requests or feedback.
by A verified traveler
Posted 13 Apr 2024
by A verified traveler
Posted 3 Apr 2024
Very unique hotel! Skateboarding lessons, access to rock wall climbing and yoga, very comfortable beds. Cozy study / work area that smells so nice.
Very happy with our stay
Comment from Hotel Management
3 Apr 2024 by Mak , Hotel Management
Hey Kaleb! Thank you for visiting our hotel and for sharing your experience with us! We're delighted to hear that you enjoyed our unique offerings, including the skateboarding lessons, rock wall climbing, and yoga. \We love to hear that you found our beds comfortable and enjoyed the cozy work areasWe're thrilled that you had a great stay and hope to welcome you back for more unique experiences in the future!
by A verified traveler
Posted 13 Mar 2024
No parking for overnight guests other than street parking and a lot that is shared with the public for skate park / climbing wall etc. Lacks basic things that you would typically have at any other hotel such as a coffeemaker and a tv. Honestly felt like the hotel was focused on being "hip" rather than practical. I would not stay here again.
Comment from Hotel Management
13 Mar 2024 by Mak , Hotel Management
Good afternoon, Sarah. Thank you for your time in leaving a review of your stay, we really appreciate the feedback to help us understand what could have been better about your stay. Many of our room types do feature a TV and other amenities, and we offer freshly made coffee at our Curator's cafe free for all hotel guests! We hope you'll consider experiencing one of our other room types that would be a much better fit for your needs, and our management team is happy to personally assist you if you reach out. Thanks again for your feedback, and have a wonderful rest of your day!
by A verified traveler
Posted 12 Mar 2024
Comment from Hotel Management
2 Apr 2024 by Mak , Hotel Management
Thank you for your review, Patrick! If there is anything specific you think we can improve upon to earn that extra star, please feel free to let us know. We hope to have the pleasure of welcoming you back for another great stay in the future!
