Ratings based on 1,700 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2024
Staff was friendly
by A verified traveler
Posted 4 May 2024
Couldn’t have more pillow, dirty, room smells like was never opened to get some fresh air, staff looks like don’t wanna be there, poor service. Plus they don’t have description about the food. My wife and I was traveling with our baby and she ate a potato with butter, she is dairy intolerant and my baby is allergic, so for our whole vacation, 5 days, he was crying a lot, with colic, not sleeping, he got sick.
by A verified traveler
Posted 4 May 2024
The breakfast was outstanding. Pool and gym was great.
by A verified traveler
Posted 3 May 2024
Our room was on first floor...easy to get to and very quiet even facing the parking lot. The staff was very helpful and kind! A delicious breakfast bar provided!
by A verified traveler
Posted 3 May 2024
so far so good
Comment from Hotel Management
3 May 2024 by Jameson, Assistant General Manager, Hotel Management
Hi Liang,We appreciate your stay and review with us at Crystal Inn Hotel & Suites Midvalley. We are glad to know your stay was good, but we want to make it great. While feedback is never required, it is appreciated. We are always looking for ways to improve your future stays, and the future stays of other guests as well. We rely on feedback to make that happen. We look forward to serving you again soon.
by A verified traveler
Posted 3 May 2024
Good selection for breakfast. Staff was very friendly and helpfull. They told us where to park for extended stay with the trailer. Nice pool and hot tub great for after a long day riding.
Comment from Hotel Management
3 May 2024 by Jameson, Assistant General Manager, Hotel Management
Hi Jeff,We appreciate your stay with us at Crystal Inn Hotel & Suites Midvalley. We are proud to know we delighted you during your stay. Thank you for the review. We look forward to serving you again soon.
by A verified traveler
Posted 2 May 2024
Nice
Comment from Hotel Management
3 May 2024 by Jameson, Assistant General Manager, Hotel Management
Hi Robert,We appreciate your stay and review with us at Crystal Inn Hotel & Suites Midvalley. We are glad to know your stay was good, but we want to make it great. While feedback is never required, it is appreciated. We are always looking for ways to improve your future stays, and the future stays of other guests as well. We rely on feedback to make that happen. We look forward to serving you again soon.
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
2 May 2024 by Vanessa Gomez General Manager, Hotel Management
Thank you for your review.
by A verified traveler
Posted 30 Apr 2024
It was a great value for my money. Breakfast was just right.
Comment from Hotel Management
2 May 2024 by Vanessa Gomez General Manager, Hotel Management
Thank you for your kind review. We are happy to hear you enjoyed breakfast. We look forward to serving you again in the future.
by A verified traveler
Posted 30 Apr 2024
Nicely taken care of. Quiet location. Always feel welcomed.
Comment from Hotel Management
2 May 2024 by Vanessa Gomez General Manager, Hotel Management
Thank you for your kind review. We look forward to serving you again in the future.
