Ratings based on 462 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Caribe Hotel - Great Stay
Posted 3 Sep 2023 on HotelsStaying at the Caribe Hotel was lovely. They had 2 pools to choose from, whereby one was beach themed. The food was really nice and they had a great selection. You could walk to the theme park which was ideal. The only downside was that there were no trolleys to help take your luggage to your room which would have been nice.
by A verified traveler
Posted 28 Aug 2023
When we arrived at Hotel Caribe Portaventura they gave us a tiny smelly and ugly room. After complaining they gave us a normal room.
It’s a big resort hotel but outside of breakfast and dinner they o it have a pool
bar open which sells food and drinks. It took me 45 minutes to get a coke, 2 waters and 2 ice cream costing over €20. In that time they only managed to serve 7-8 people. Some days were better but some days were not.
Guests could not wear sunglasses at the pool unless they had a cable attached. Stupid rule and ruined my fun each time I went to the pool. I need them to see.
I made a complaint about the above and Portaventura felt that 3 free drinks vouchers made up for it. You can only use them for beer or soft drinks.
by A verified traveler
Posted 25 Aug 2023 on Hotels
by A verified traveler
Posted 12 Aug 2023
I liked that it was close to the park. The hsve lovely swimming. But the room was not clean at all. Bathroom was worse .
by A verified traveler
Theme Park fun
Posted 5 Aug 2023 on HotelsSuper experience from start to finish. Went with older children and a great location. Hotel was clean although got a little busy at mealtimes but that’s to be expected.
Would recommend
by A verified traveler
Posted 2 Aug 2023
The room was lovely , with a good view of the swimming pool, the food was great very good selection , the only bad thing was the cleaners. When we got to the room there was no hand soap , no shower gell and no shampoo all dispensers were empty, we askedthe cleaners for showegel 4 times but never got any. This was areal pity cause everything else was great
by A verified traveler
Posted 31 Jul 2023
The salted swimming pool is very good but the rooms very old need a refurbishment
The room could be better cleaned and beds a bit more properly made , sheets stretched etc
For me all around was not a real 4 stars level
Pay for coffee cups , drinks cups when drinking at the pools bar was not good , doesn’t make sense
When we booked we should be told that the FB lunch is for eating at the park and not in the hotel ,like we were expecting
It forces us to go to the park everyday at lunch time even if we don’t want it
by A verified traveler
All thanks to Monica (a chef at pancake station)
Posted 20 Jul 2023 on HotelsThe stay was amazing. Kids loved every part of it. From breakfast to pool time. It was amazing. We will be back at portaventura Hotel Caribe. The staff at the breakfast time was so lovely and helpful. Even with the language barrier they catered to our requirements. A chef called “Monica” at the pancake station made my daughter fall in love with the pancakes. She made her flower shaped and Minnie shaped pancakes and my daughter who is a fussy eater kept going for more! The day we were leaving that lady still remembered us and was offering to make my daughter her favourite pancakes despite being so busy at the station. Her little action of affection made my daughter so happy. She (Monica) deserves all the appreciation and recognition for her lovely personality. Thanks a lot Monica, we will always remember you.
by A verified traveler
Posted 19 Jul 2023
by A verified traveler
Posted 15 Jul 2023
Not really on property, it is a mile walk to the park entrance. Two miles to the big coasters and NO SHUTTLE! Very poor communication, even considering the language barrier . This is basicly a “Motel/ Motor lodge with separate buildings that you can NOT park near. No bell service, not allowed to even drop your bags and park the car, Felt like a second class/ low class experience the whole stay. Too many small things wrong to even mention . The big ones , The room smelled bad even after two cleanings, the breakfast/ meal service was disorganized and barely acceptable, checkin and purchase of park upgrades was underwhelming , Made me feel like some how they were doing me a favor for letting me stay there! Not focused at all on customer experience. Just going through the motions Very below expectations
