Ratings based on 138 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Sep 2023
My higlight of this trip was the vip voucher as the spa was good.
Good location
Good dinner food
Bad:
Despide my vip status they did not offer me the late check out or the upgrade they did not know much about this services.
Spa too strick too
Check in desk too slow
Services in the restaurant was too slow too only one in reception and one taking orders felt disappointed
The bar drinks is limited and if you dont have all inclusive you have to pay for drinks in the restaurant.
The cleaning people were too noise could not relax in the mornings
Late check out was too expensive and the suitcase lock room was not able to lock property and no cameras so take the risk for your belongins.
Animation did not exist when we were there.
Fridge not available in the room, they want to charge you for everything this was part of the things they charge.
Sorry wont come back
Comment from Hotel Management
27 Sep 2023 by Hotel Eurosalou, Hotel Management
Dear Andrea,Thank you for sharing your feedback with us. We are glad to hear that you enjoyed the VIP voucher for the spa and found the location and dinner food to be good. We appreciate your honest review and take your comments seriously.We apologize for any shortcomings you experienced during your stay. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 23 Sep 2023 on Hotels
Comment from Hotel Management
27 Sep 2023 by Hotel Eurosalou, Hotel Management
Dear James, Thank you for sharing your positive feedback with us.Warm regards
by A verified traveler
Noisy
Posted 21 Sep 2023 on HotelsComment from Hotel Management
22 Sep 2023 by Hotel Eurosalou, Hotel Management
Dear Willian,Thank you for sharing your feedback with us. We apologize for any noise disturbances you experienced during your stay. Our team strives to ensure all our guests have a comfortable and peaceful environment. If you ever choose to stay with us again, please don't hesitate to let us know if you encounter any issues so that we can address them promptly.We appreciate your visit and hope to have the opportunity to serve you better in the future.
by A verified traveler
Posted 4 Sep 2023 on Hotels
Comment from Hotel Management
8 Sep 2023 by Hotel Eurosalou, Hotel Management
Thank you for your feedback, Debbie. We appreciate your review. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional stay.
by A verified traveler
Posted 9 Aug 2023
Comment from Hotel Management
14 Aug 2023 by Hotel Eurosalou, Hotel Management
Hola Jon, lamentamos mucho que tu experiencia no haya sido del todo satisfactoria durante tu estancia en nuestro hotel. Nos gustaría entender mejor las áreas en las que sentiste que no cumplimos con tus expectativas. Te invitamos a que nos escribas con más detalles sobre tu experiencia para que podamos abordar tus preocupaciones de manera efectiva y tomar medidas para mejorar. Tu opinión es invaluable para nosotros, y estamos comprometidos en brindar a nuestros huéspedes una experiencia positiva. Esperamos tener la oportunidad de atender tus inquietudes y de ofrecerte una experiencia mejor en el futuro. ¡Gracias por tu tiempo y por darnos la oportunidad de mejorar!
by A verified traveler
Posted 18 Jul 2023 on Hotels
Overal is OK but need more to became good hotel. Lift very old, corridors very loud sounds and beds are just ok
Comment from Hotel Management
14 Aug 2023 by Hotel Eurosalou, Hotel Management
Thank you for your feedback. We appreciate your overall positive assessment of your stay with us. We take your comments about the lift, corridors, and beds seriously and will certainly consider them as we strive to improve and enhance our services. Your insights are valuable as we work towards providing an even better experience for our guests. If you have any specific suggestions or further details to share, please feel free to reach out. We hope to have the opportunity to welcome you back in the future and exceed your expectations.
by A verified traveler
Posted 20 Jun 2023
Comment from Hotel Management
18 Jul 2023 by Quality Department, Hotel Management
Dear Djamila,Thank you for your great rating.Looking forward to welcoming you back soon,Best regards
by A verified traveler
Posted 16 Apr 2023
The staff were all helpful and friendly. Room was cleaned and made up beds every day. The animation staff were great and friendly and very inclusive, they were great with my five year old
Comment from Hotel Management
26 Apr 2023 by Quality Department, Hotel Management
Dear Nickie, Thank you very much for your feedback. We are pleased to read that your stay was so positive and that your child enjoyed with us!Looking forward to welcoming you back very soon!Kind Regards
by A verified traveler
Posted 29 Mar 2023 on Hotels
Comment from Hotel Management
26 Apr 2023 by Departamento de Calidad, Hotel Management
¡Muchas gracias, Edmar!
by A verified traveler
Good hotel
Posted 15 Oct 2022 on HotelsGood & friendly team
