Ratings based on 987 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
This is an old facility being repaired on the cheap. The hallway smelt of stale beer and old diapers. There’s three different buildings at this facility and they all had that same. Horrible smell.
Comment from Hotel Management
4 Jun 2024 by Manager, Hotel Management
Hello Jose,We appreciate your feedback regarding your recent stay. We value all guest comments, and we will address this internally to ensure a pleasant experience for future guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 1 Jun 2024
The staff was super nice, and efficient. Beds and linens were good, but floor and flat surfaces hadn’t been cleaned, and the building is really showing its age. That said, really pretty quiet for being that close to the hiway.
Comment from Hotel Management
4 Jun 2024 by Manager, Hotel Management
Hello Eben,Thank you for acknowledging our friendly staff and comfortable beds. We value your feedback on the cleanliness and the condition of the building, as we strive to continuously improve our services. We're pleased to hear you enjoyed a quiet stay despite being near the highway.
by A verified traveler
Posted 27 May 2024
People shooting up drugs in the parking lot and the pool was mildewing and just eww looking. The room was clean I guess. Just smelled so bad. I was coughing all night. Just book some where else.
Comment from Hotel Management
30 May 2024 by Manager, Hotel Management
Hello cody, We're sorry to hear your recent stay did not meet expectations. We take feedback seriously and have shared your comments with the relevant teams for further review. Should you have any further concerns, please don't hesitate to reach out to us directly for a discussion.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
30 May 2024 by Manager, Hotel Management
Hello yong kuk,We're thrilled to hear that you had an excellent stay with us! We look forward to welcoming you back again soon for another fantastic experience.
by A verified traveler
Posted 22 May 2024
I like that the building remains locked at all times
Comment from Hotel Management
30 May 2024 by Manager, Hotel Management
Hello Tracy, Thank you for sharing your feedback with us. Guest safety and security are our top priorities, and we appreciate your recognition of our efforts to maintain a secure environment for all visitors. Your comments help us ensure that all guests have a safe and enjoyable stay at our hotel.
by A verified traveler
Posted 20 May 2024
I was pleasantly surprised. I would definitely stay again
Comment from Hotel Management
21 May 2024 by Guest Relations Specialist, Hotel Management
Hi Tracy,We're delighted to hear that you had a pleasant experience during your stay at our hotel. Providing our guests with a memorable and comfortable stay is our utmost priority, and we're thrilled that we were able to exceed your expectations. Your kind words motivate us to continue delivering exceptional service to all our guests. We look forward to welcoming you back for another enjoyable stay in the future.
by A verified traveler
Posted 19 May 2024
The room didn't smell good.
Comment from Hotel Management
21 May 2024 by Guest Relations Specialist, Hotel Management
Hi Christine,Thank you for your feedback. We apologize for any inconvenience you experienced regarding the room's scent. Our housekeeping team works diligently to ensure all rooms are clean and fresh for our guests, and we regret that this was not your experience. We will address this issue promptly to maintain our high standards and provide a pleasant stay for all our guests.
by A verified traveler
Posted 19 May 2024
They didn’t have the room we reserved.
Comment from Hotel Management
21 May 2024 by Guest Relations Specialist, Hotel Management
Hi Michael,We apologize for the inconvenience you experienced regarding your room reservation. Our team strives to ensure all guests receive the accommodations they expect, and we regret that this was not the case during your stay. Occasionally, unforeseen circumstances can lead to such situations, and we do our best to address them promptly. We appreciate your understanding and hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 13 May 2024
The Hotel mag key cards kept losing their codes. Room 127 and entrance C were a problem every day. Each time I came back to the hotel I had to go to the office to get a new key card.
Comment from Hotel Management
14 May 2024 by Guest Relations Specialist, Hotel Management
Hi John Van,We apologize for the inconvenience you experienced with the key cards during your stay at our hotel. However, we would like to assure you that we take the security and functionality of our key card system very seriously, and we are actively investigating the issues you encountered with Room 127 and entrance C to prevent them from reoccurring. We appreciate your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future for a more seamless experience.
by A verified traveler
Posted 12 May 2024
Room was filthy and had an odor that not even odor neutralizer that I went to the store and brought worked to get rid of the smell no remote to TV shower handle busted off completely just over all gross and disgusting staff was not helpful nor did they care that we even had asked for TV remote as couldn't watch TV with out one they didn't care our shower knob was broken off and when I asked for some air fresh or something for the horrible room smell I was told they can't do nothing so I bought some myself and that did not work
Comment from Hotel Management
13 May 2024 by Guest Relations Specialist, Hotel Management
Hi Farra,We sincerely apologize for the inconvenience you experienced during your stay. Our team strives to maintain the highest standards of cleanliness and guest satisfaction, and we regret that we fell short of your expectations on this occasion. Rest assured, we take all feedback seriously and will address the issues you've raised with our housekeeping and maintenance teams to ensure they are resolved promptly. We appreciate your feedback as it helps us to continually improve our services for future guests.
