Ratings based on 786 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
I had to give it 3 stars because for the amount of money I paid to stay there it wasn’t worth it…
A few things I didn’t like and noticed was this:
- House keeping did not clean our room well, threw the trash cans all crazy in our room, fridge was disgusting when we first checked in and I had to clean in myself and buy some cleaning supplies. I don’t mind but I paid for the service and cleaning and was disappointed. The only good thing they did was provide the towels because not even the bed was done.
- the bathtub and shower were spouting from both end so I got wet while trying to shower my toddler, it was also clogged and filling up even through the drain plug was off
- the breakfast was stale and rock solid (especially the honey buns) I tried feeding it to my daughter only to discover that it was completely solid which means it went bad and stale
For $114 a night I was expecting better and I was very disappointed. I can’t say I would come back for another visit honestly, it wasn’t a horrible experience but it also wasn’t a good one and feel that I’ve been scammed of my money for what we experienced.
- front desk was really nice, that was really the only thing good about the whole location.
Comment from Hotel Management
12 Jun 2024 by Manager, Hotel Management
Hello Ariana, We appreciate your feedback regarding your recent stay with us. We will ensure your concerns regarding housekeeping and room cleanliness are shared with the team for improvement. In regard to the bathtub and shower, we will have our maintenance team look into this matter. Thank you for bringing it to our attention. We apologize for any inconvenience caused during breakfast service. Your comments are valued as they help us to enhance the overall guest experience.
by A verified traveler
Posted 9 Jun 2024
Definitely a good stay. Clean room very quiet, Breakdast was good
Comment from Hotel Management
12 Jun 2024 by Manager, Hotel Management
Hello Jamie,We are thrilled to hear that you enjoyed your stay with us, especially the clean and quiet room. Our team is glad to know you found the breakfast satisfying. Your feedback is valuable to us for future improvements. Thank you for choosing to stay at our hotel.
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Kaecy, Hotel Management
thank you for letting us know how we are taking care of our guest we do hope to see you again soon
by A verified traveler
Posted 2 Jun 2024
Place was clean, staff were nice, complementary breakfast was surprisingly good.
Comment from Hotel Management
4 Jun 2024 by Manager, Hotel Management
Hello Jacob,We appreciate your positive feedback on our cleanliness, friendly staff, and breakfast offerings. Your satisfaction is important to us and we hope to welcome you back in the future.
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
31 May 2024 by Kaecy, Hotel Management
Thank you for letting us know how we are taking care of our guest we do hope to see you again soon
by A verified traveler
Posted 27 May 2024
Nice convenient
Comment from Hotel Management
28 May 2024 by Kaecy, Hotel Management
thank you foe letting us know how we are taking care of our guest we do hope to see you again soon
by A verified traveler
Posted 20 May 2024
Nice
Comment from Hotel Management
21 May 2024 by Kaecy, Hotel Management
Thank you for letting us know how we are taking care of our guest we do hope to see you again soon
by A verified traveler
Posted 6 May 2024
The stay overall was fine. The area around and the parking lot had a lot more foot traffic than I was expecting. There were people in the bushes right beside the parking lot and folks sleeping in their cars. Once we got inside, we felt safer. I probably would return as long as the excessive foot traffic were to subside.
Comment from Hotel Management
6 May 2024 by Manager, Hotel Management
Hello James,We appreciate your feedback on your recent stay with us. Guest safety is our top priority, and we regret to hear about the increased foot traffic in the vicinity. Please know we have security measures in place. Your comfort is essential to us, and we hope to welcome you back when the situation improves.
by A verified traveler
Posted 6 May 2024
Hotel is hard to find but is quiet and convenient. Desk staff are good; breakfast staff doesn't deliver and blames guests for eating: "They waste food" ;"They use supplies too quickly;" " They eat too much food too soon,."etc. Breakfast staff should monitor what needs replenishing and not wait to be asked by guests for EVERYTHING. I waited over an hour for eggs that were promised but never came.
Comment from Hotel Management
6 May 2024 by Manager, Hotel Management
Hello Darya,We apologize for any inconvenience you experienced during breakfast service. We value your feedback and will address the issues mentioned with our team to improve the guest experience. Thank you for bringing this to our attention, and we hope you will consider staying with us again in the future.
by A verified traveler from Manassas
Posted 3 May 2024
Staff at check in was great. Staff at desk later shifts not so great. Our room had a fan that could not be turned off. Had to clip the drapes together over the unit using a clothes hanger so the person two feet away would t have air blowing on them all night. We could have requested a room change I suppose but we were only there two nights and grateful for the early check in.
Comment from Hotel Management
4 May 2024 by Kaecy , Hotel Management
Thank you for letting us know how we can improve our guest stay we do hope you will come back to see us again soon and please don't hesitate to let us know if something is not right, we will be happy to fix it or move you to a different room
