Ratings based on 135 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
I would cancel this reservation and go to a different hotel if I could get my money back. The bathroom is visibly dirty with dirt and hair piled up along the edges. The pullout bed had hair in the sheets. Stain on a comforter of the bed.
by A verified traveler from Baldwin Park
Posted 14 Jun 2024
A couple of restaurants are closed by.
by A verified traveler
Posted 13 Jun 2024
Staff was friendly. The towels are very small and thin. I dropped something on the floor in my room and when I got down to pick it up I noticed two toenail clippings on the carpet. Maybe the housekeeper forgot to vacuum? There is no landscaping of any kind around this hotel which could add to a more visually appealing experience. It’s a simple rectangular box. However, the indoor pool and spa were nice.
Comment from Hotel Management
14 Jun 2024 by Manager, Hotel Management
Hello Patricia,We appreciate your feedback on our friendly staff and the indoor pool and spa. Your comments regarding the towels, cleanliness, and landscaping will be shared with the appropriate team for review. We strive to enhance our guests' experience and hope to welcome you back for a more positive stay.
by A verified traveler
Posted 11 Jun 2024
Friendly, clean
Comment from Hotel Management
14 Jun 2024 by Manager, Hotel Management
Hello Kristine,We are delighted to hear that you found our hotel to be both friendly and clean during your stay. Your feedback is greatly appreciated as we strive to provide exceptional service to all our guests. We hope to welcome you back in the future for another enjoyable stay.
by A verified traveler
Posted 9 Jun 2024
Hope more choice for breakfast
Comment from Hotel Management
12 Jun 2024 by Manager, Hotel Management
Hello Tai Ching, We appreciate your feedback regarding breakfast options and will share it with our team for future enhancements. Our goal is to continually improve our services to meet the diverse preferences of our guests. Thank you for taking the time to let us know how we can better serve you during your stay at our hotel.
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
7 Jun 2024 by Manager, Hotel Management
Hello Wallace,We're thrilled to hear you had a pleasant stay with us! We hope to welcome you back soon for another great experience.
by A verified traveler
Posted 26 May 2024
Do not like the rooms at all😏
Comment from Hotel Management
27 May 2024 by Manager, Hotel Management
Hello Lidia, We appreciate your feedback and regret to hear that the rooms did not meet your expectations. Your comments will be shared with the team for further review and improvements. Should you wish to discuss your experience further, please feel free to reach out to our management team.
by A verified traveler
Posted 25 May 2024
A few to consider:
AC/heat temperature contron knob was missing, sink was damaged.
Comment from Hotel Management
27 May 2024 by Manager, Hotel Management
Hello FARID, We apologize for the inconvenience you experienced regarding the AC/heat temperature knob and sink. Your feedback is valuable, and we will ensure these concerns are addressed promptly. Thank you for bringing these issues to our attention, and we hope to welcome you back for an improved stay.
by A verified traveler
Posted 19 May 2024
Nice and economical place to stay with a restaurant near by.
Comment from Hotel Management
20 May 2024 by Manager, Hotel Management
Hello Scott,We are pleased to know you found our hotel to be a good value during your stay. It's great to hear you enjoyed the convenience of having a restaurant nearby. Your feedback is appreciated, and we hope to welcome you back again soon!
by A verified traveler
Posted 12 May 2024
There were bed bugs
Comment from Hotel Management
14 May 2024 by Manager, Hotel Management
Hello Celesta, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
