Ratings based on 972 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Warrington
Posted 12 Jun 2024
Always have a great stay here at the AC Marriott Hotel, Salford Quays. Polite and efficient staff (especially Carolina on reception). Nothing too much trouble. So handy for all the concerts we frequent. Breakfast is faultless. Rooms immaculate. Cannot recommend highly enough! Exceptional throughout. Always visit when in Manchester and always look forward to it. Absolutely love it.
by A verified traveler from Maldon
Posted 10 Jun 2024
Good basic hotel and great for the Metro - 5 minutes across the road. Good parking on site. Downsides - small beds; only queen size as rooms are quite small. Shower over bath which is dated for a newish hotel. No hooks or pegs in the room to hang jackets or robes etc. Usual problem - the designers need to be made to live in the room for a few nights and then they will see all the simple basic omissions that make such a difference. A couple of shelves would be good!
Comment from Hotel Management
11 Jun 2024 by Gabriel, Hotel Management
Dear David,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Gabriel Perez GongoraNights SupervisorAC Marriott Salford Quays
by A verified traveler
Posted 5 Jun 2024
I was in Manchester for a concert at Coop Live Arena. The hotel is in a good location very close to the trams. I didn't use any amenities at the hotel. It was just a place for me to sleep for the night. It was a warm day and I set the air-con temp to 18 and went to sleep. I woke up sweating with the temp at 24. Very disappointing! Other than the poor air-con the hotel was great.
Comment from Hotel Management
6 Jun 2024 by ccdal, Hotel Management
Dear Gary,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for the inconvenience caused by the non-working air conditioning. We understand the importance of a comfortable room and we're sorry to hear about your experience. Your feedback is valuable to us, and we're committed to addressing any issues you encountered.We hope you allow us the opportunity to rectify this experience in the future.Best regards,The Ac team
by A verified traveler
Posted 2 Jun 2024
Quite central.
Comment from Hotel Management
3 Jun 2024 by Gabriel, Hotel Management
Dear Rachel,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Gabriel Perez GongoraNights SupervisorAC Marriott Salford Quays
by A verified traveler
Posted 1 Jun 2024
We stayed for 2 nights. Really clean and modern.
A couple of minors issues; shower is quite a poor flow, air con didn’t work and as we faced a busy road hard to keep the window open.
Lack of well placed mirrors for drying hair or doing makeup.
Otherwise a great hotel.
Comment from Hotel Management
2 Jun 2024 by The AC Team, Hotel Management
Hi Fiona,So glad you enjoyed your stay at Ac Salford Quays. The points you raised will be handed over to management for their attention.
by A verified traveler from Warrington
Posted 1 Jun 2024
Excellent stay on all grounds as usual
Comment from Hotel Management
2 Jun 2024 by The AC Team, Hotel Management
Hi Fiona,So glad you enjoyed your stay at Ac Salford Quays. Look forward to seeing you again when next in the area.
by A verified traveler
Posted 1 Jun 2024
A lovely welcome at reception, plenty of parking at hotel. Easy check on, clean comfortable room, enjoyed bar food early evening, Sunny (staff member) was helpful and gave us great directions to the nearby tram for our evening at coop live. Easy checkout, would highly recommend
Comment from Hotel Management
2 Jun 2024 by The AC Team, Hotel Management
Hi Lis,So glad you enjoyed your stay at Ac Salford Quays. We look forward to seeing you again when you are next in the area.
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
1 Jun 2024 by ccdal, Hotel Management
Dear Luke,Thank you so much for your amazing feedback! We look forward to serving you again in the future!Regards,The AC Team
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by AC Team, Hotel Management
Thank you very much for taking the time to share your feedback with us. We were delighted to hear that you had such a fantastic experience during your stay with us, and we're thrilled to learn that you rated us a perfect 5/5!Your kind words motivate us to continue delivering outstanding hospitality to all our guests, and we can't wait to welcome you back for another wonderful stay in the near future.
by A verified traveler
Posted 19 May 2024
We enjoyed our stay very much the only things i could grumble about would the poor flush on the toilet and the extractor fan not working. Overall a lovely stay with both tram lines easily accesible and close the quays for a lovely walk.
Comment from Hotel Management
20 May 2024 by AC Team, Hotel Management
Dear Samuel,Thank you for your 5Star review and highlighting few issues you have faced. I have shared your review with our maintenance manager for his review and imporvement.Best RegardsAc Team
