Ratings based on 141 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Apr 2024
The service was great!
Comment from Hotel Management
20 Apr 2024 by Dear Luis, Hotel Management
Hello, we hope you are doing great, and thank you so much to leave us a comment. Have a nice day.
by A verified traveler
Posted 3 Apr 2024
PROs- Beautiful small hotel, great VIEWS, nature, delicious breakfast, terrace/patio options to eat
( beautiful) quiet around the area, great customer service, clean, amenities , sauna, jacuzzi options, balcony with hammock always a plus! Mini fridge inside ( beverages not included)
Close to the town, variety of places to eat around the area , family friendly hotel, safe around the area, lots of foreigners in the hotel (im Colombian, so it made me happy to see people from other countries visiting our beautiful country :)
Beautiful weather,hot during the day chilly at night
CONs- when i booked this hotel no one mention in the reviews that this hotel is right across of a cemetery ( nervous laugh haha) I freaked out a little but its not that serious i guess.
The Water was shut down i believe after 9pm and didn’t come back until morning ( also not a big deal, i just feel like they should notify guests.
I brushed my teeth with a water bottle they offered in the room. I had showered before too so that was ok ! Water coming back early morning made some loud and strange sounds so it scared me a little bit haha . I brought a car , parking space is not inside the hotel and it only has like 2 spots available in front of the hotel (to keep in mind)Mosquitoes everywhere so be prepared to bring your bug repellent! They left me so many love bites haha!
Overall - I would deff come back and spend more time here . We only stayed for 1 night. Nature views and breakfast 10/10 ❤️
Comment from Hotel Management
20 Apr 2024 by Dear Karen, Hotel Management
Thank you very much for taking the time to leave us a comment with such good aspects. In addition, we will take into account all recommendations to improve our service. Still, have a good rest of this year.
by A verified traveler
Posted 2 Apr 2024
The hotel area is very beautiful, but the room we stayed in wasn’t the greatest. The hot tub was cold and we couldn’t use it. Plus we could hear all the kitchen noise at 6 am. Unfortunately they wouldn’t change the room.
I liked the hotel facilities and sauna, staff was friendly too, but the room was disappointing
Comment from Hotel Management
20 Apr 2024 by Dear Julia, Hotel Management
Hello Julia, first of all we want to thank you for letting us a comment. Also, thanks you so much for the recommendation we will take them into account to prove a much better service. Hoping you have a really nice year.
by A verified traveler
Posted 20 Feb 2024
Excellent staff. Nice quiet location. Cozy atmosphere…and the passion fruit teas is awesome.
Comment from Hotel Management
26 Feb 2024 by Hotel Terasu Salento, Hotel Management
Hello Michelle, Thank you for your comment. We love knowing that you had a nice experience. Thank you for choosing us and for sharing your experience
by A verified traveler
One of the nicer places to stay in town
Posted 16 Feb 2024 on HotelsBoutique hotel if just 9 rooms. Constructed mainly from wood in a garden setting. Rooms are simple in design but comfortable. Good bed and walk in shower. Not much furniture - could do with a desk or similiar. Nice balcony/terrace with chairs, hammock and mountain view - top floor rooms are best.
Very friendly, helpful staff. Owner is Colombian but lived in UK for long period. Good breakfast. Sauna and jacuzzi on site. Massage can be arranged, along with any tours or activities.
Nice, quiet spot on edge of town but only 10 mins to walk in. We enjoyed our stay.
Comment from Hotel Management
26 Feb 2024 by Hotel Terasu Salento, Hotel Management
Hello Joanne,What a pleasure to know that you enjoyed our facilities and services! We hope to see you again on your next trip
by A verified traveler
Posted 10 Feb 2024
Highly professional staff, great breakfast, beautiful garden and lounge, mountain viewing deck, nice patios, activities available, short walk to the center of town.
Comment from Hotel Management
26 Feb 2024 by Hotel Terasu Salento, Hotel Management
Hello Paul, Thank you for your kind comment! We are glad to know that you enjoyed your stay with us. We hope to see you again soon!
by A verified traveler
Posted 4 Feb 2024
Comment from Hotel Management
26 Feb 2024 by Hotel Terasu Salento, Hotel Management
Hello Deepti,Thank you for the excellent rating! Greetings.
by A verified traveler
Posted 24 Jan 2024
Lovely place to stay. Everyone was super helpful and lovely. Breakfasts were delicious. Everything was great. Maybe ceiling fans might be a good idea for the hotter weather.
Comment from Hotel Management
28 Jan 2024 by Hotel Terasu Salento, Hotel Management
Hello Dale, Thank you so much for your excellent rating. We are delighted to know that you had a good experience. Thank you for praising our breakfast and customer service. Greetings from Salento
by A verified traveler
Posted 17 Jan 2024
Solento is a beautiful town and the property is located just outside of the main part. We felt very safe walking into town and to several places close by. Luis was extremely friendly and helpful, the breakfast was great. Highly recommend Bumi restaurant which is close by and the tour of Kasaguadua nature reserve (also close by). I would suggest a room on the 2nd floor if in the building closest to the road. There is not a lot of sound proofing in the rooms, but a minor thing in an overall wonderful stay.
Comment from Hotel Management
28 Jan 2024 by Hotel Terasu Salento, Hotel Management
Hello Alyson,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. Our team always strives to provide exceptional service and a comfortable experience. We look forward to welcoming you back again!
by A verified traveler
Posted 28 Dec 2023
Too much noise from creaking floors in the room, hard to sleep. Breakfast was not good. Very expensive compared to comparative hotels in the area.
Comment from Hotel Management
29 Dec 2023 by Hotel Terasu Salento, Hotel Management
Hello Sabtain,Thank you for sharing your feedback. We are sorry you didn't have the best experience. We understand that everyone has different space preferences, and we strive to offer different room types to cater to our guests' needs. Please don't hesitate to contact us if you have any other suggestions.
