Ratings based on 970 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 May 2024
This is a basic property, but very clean and close to highway. Staff were friendly and took care of us well. Breakfast was included and good choices
Comment from Hotel Management
9 May 2024 by Tonisha Parker , Hotel Management
Thank you for choosing us and giving us a perfect 5/5 rating. We're delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay.
by A verified traveler
Posted 8 May 2024
1
Comment from Hotel Management
9 May 2024 by Tonisha Parker , Hotel Management
Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!
by A verified traveler
Posted 7 May 2024
Towels were dirty, bed sheets was dirty. They didn’t even replaced them before us. They just tried to make it look clean. Dirtiness is all around the bed, pillows and other stuffs. Luckily I saw couples of them and didn’t use the pillows and towels which are looks dirty. You can easily understand the one which has no dirt on it feels like didn’t get washed. I may get sick after this place. If it was a motel I could say it’s cheap place but they almost charge same price with holiday inn and residence in by Marriott. Will not my first second or third preference next time.
Comment from Hotel Management
8 May 2024 by Tonisha Parker, Hotel Management
Thank you for bringing this to our attention. Guest feedback is important to our team, and you have our assurance that we are currently looking into the issue you described. I am very sorry this was your experience. I do hope you will consider giving us another try to prove we can do things correctly. Hope to see you soon,
by A verified traveler
Posted 6 May 2024
The room I was given smelled like weed, you could literally smell it down the hallway, the windows were open when we came in the room, there was old ice sitting in the container and water spilled all over the table. Room overall was dirty and messy, I wouldn’t recommend anyone to stay here due to this experience.
Comment from Hotel Management
9 May 2024 by Tonisha Parker , Hotel Management
Dear Ms. Nataly,We appreciate your honest feedback and apologize for the negative experience you had at our hotel. We take your concerns very seriously and have spoken with the staff & management team to address the issue.We’re committed to providing exceptional customer service and want to ensure that every guest feels welcome and respected. We would love to have the opportunity to make this right.Please contact me to discuss.
by A verified traveler
Posted 6 May 2024
It was quiet and the staff friendly. The bedding did not have a fresh smell. Its time to change your pillows. linens, and the bathroom shower curtains. They are old therefore, they are not maintaining a fresh smell.
Comment from Hotel Management
9 May 2024 by Tonisha Parker , Hotel Management
We appreciate your honest feedback and apologize for the negative experience you had at our hotel. We take your concerns very seriously and have spoken with tour team to address this concern. We are truly sorry and hope you will give us another chance to get it right.
by A verified traveler
Posted 5 May 2024
N/A
Comment from Hotel Management
9 May 2024 by Tonisha Parker , Hotel Management
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations.
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
9 May 2024 by Tonisha Parker , Hotel Management
We’re truly sorry to hear about your unsatisfactory experience with our hotel. Providing exceptional customer service and a clean, comfortable hotel is of utmost importance to us, and we apologize for not meeting your expectations.
by A verified traveler
Posted 3 May 2024
Clean , well kept and helpful staff.
Comment from Hotel Management
8 May 2024 by Tonisha Parker, Hotel Management
Thank you for taking a moment to share your experience with us. We look forward to welcoming you back again soon.
by A verified traveler
Posted 30 Apr 2024
Happy
Comment from Hotel Management
9 May 2024 by Tonisha Parker , Hotel Management
Thank you so much for the positive rating. We greatly appreciate your time to take our survey and are thrilled to know that you had an great experience with us.
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
9 May 2024 by Tonisha Parker , Hotel Management
We appreciate your honest feedback and apologize for the negative experience you may have had at our hotel. We’re committed to providing exceptional customer service and hopes you will give us another try soon.
