Ratings based on 81 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Jun 2024
Lovely stay at the South Sands.
Room was comfortable with a huge walk in shower and separate roll top bath.
Included breakfast was great and dinner was also very good.
Perfect setting on the beach.
Had a great free car park.
Only fault was sound proofing of the room. Was quite noisy, especially when trying to go to sleep. Luckily we always pack ear plugs so didn’t affect us for long.
I had read previous reviews about the roads leading to the hotel but nothing could have prepared me from the nail biting experience when you had to go anywhere!
Comment from Hotel Management
25 Jun 2024 by Amelia, Hotel Management
Dear Leila, Thank you for your thoughtful review of South Sands! We're delighted to hear that you enjoyed your stay and found the room comfortable with its luxurious amenities. It's wonderful to know that you appreciated the included breakfast, as well as our restaurant, perfect beachfront setting and free car park.We apologise for the noise disturbance you experienced. We understand how important a quiet room is for a good night's sleep, and we're glad that your earplugs helped mitigate the issue. Your feedback about the soundproofing is invaluable, and we'll look into possible improvements.Best Wishes, Amelia
by A verified traveler
Posted 15 Jun 2024
Sea views, clean, comfortable and quiet. The seafood restaurant is excellent, every meal looks colourful and fresh.The staff are always ready to help, excellent service all round. We thoroughly enjoyed our stay and hope to return many times.
Comment from Hotel Management
19 Jun 2024 by Amelia, Hotel Management
Dear Carole Ann,Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you enjoyed the sea views, found our accommodations clean and comfortable, and appreciated the quiet atmosphere.It's wonderful to know that you had a delightful dining experience at our seafood restaurant and found the meals to be both colourful and fresh. Our team takes great pride in providing excellent service, and we are glad that their efforts made a positive impact on your stay.We look forward to welcoming you back many times in the future.Best Wishes, Amelia
by A verified traveler
Posted 26 May 2024
Lovely staff, couldn’t have been more helpful. Food very good. Just thought room needed a bit of tiding/painting, bathrooms needed re grouting etc. it didn’t affect our stay, but is top money and except it to be right. We stayed in a sea view room with doors to open but no window to let any air in. So it was the door open which not sure on security of that. And there was no air-conditioning. All in all a lovely place.
Comment from Hotel Management
28 May 2024 by Amelia, Hotel Management
Dear Rob, Thank you for sharing your feedback with us. We're delighted to hear that you found our staff helpful and enjoyed the food during your stay. Your kind words mean a lot to our team.We appreciate your comments regarding the room and bathroom condition. Your feedback is invaluable and helps us identify areas where we can improve. Rest assured, we are addressing these maintenance issues to ensure our guests have the best possible experience. Despite these concerns, we're glad you found our hotel lovely overall. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Thank you again for your thoughtful feedback.Best Wishes, Amelia
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
13 May 2024 by Amelia, Hotel Management
Dear Nathan, Thank you for taking the time to review your stay with us. We hope you had a wonderful time at South Sands. We look forward to welcoming you back soon.Best Wishes, Amelia
by A verified traveler
Posted 22 Apr 2024
Always a lovely time
Comment from Hotel Management
24 Apr 2024 by Amelia, Hotel Management
Dear Vanessa, Thank you for taking the time to review your stay. We are so pleased to hear that you consistently have a lovely time with us! Thank you for your continued support, and we look forward to welcoming you back in the future!Best Wishes, Amelia
by A verified traveler from Hurstpierpoint
Posted 18 Apr 2024
Comment from Hotel Management
13 May 2024 by Amelia, Hotel Management
Dear Anthony, Thank you for taking the time to review your stay. Your feedback is invaluable, and we would like to learn more about what went wrong so we can address it promptly. Please contact our team. Best Wishes, Amelia
by A verified traveler
Posted 13 Apr 2024
Very comfortable and welcoming. Good quality facilities. Excellent restaurant.
Shame about the weather, but a good place to hide from the rain.
Comment from Hotel Management
24 Apr 2024 by Amelia, Hotel Management
Dear Beryl, Thank you for taking the time to write about your stay with us. We are thrilled to hear that you found your stay to be very comfortable and welcoming! It's great to know that you enjoyed our good quality facilities and excellent restaurant. While it is unfortunate about the weather, we are glad that our hotel provided a cosy retreat from the rain. We hope to have the pleasure of welcoming you beck for another enjoyable stay, hopefully with better weather next time!Best Wishes, Amelia
by A verified traveler
Posted 10 Mar 2024
Comment from Hotel Management
24 Apr 2024 by Amelia, Hotel Management
Dear Terry, Thank you for taking the time to feedback about your stay with us. We hope you had a wonderful break at South Sands and we cannot wait to welcome you back!Best Wishes, Amelia
by A verified traveler
Posted 3 Mar 2024
This hotel offers warmth and personality. The customer service is perfect both for humans and dogs. The sea views from the room is fantastic, you can hear the waves as you fall asleep. Third visit.
Comment from Hotel Management
12 Mar 2024 by Amelia, Hotel Management
Dear Diana, Thank you very much for your kind words and for choosing to stay with us for the third time. We are delighted to hear that you appreciate the warmth and personality of our hotel, as well as our commitment to exceptional customer service for both humans and their furry companions. It is wonderful to know that you have enjoyed the fantastic sea views from your room and the soothing sound of the waves lulling you to sleep. We are truly grateful for your continued loyalty and we can not wait to welcome you back for many more enjoyable stays in the future. Best Wishes,Amelia
by A verified traveler
Posted 18 Feb 2024
Comment from Hotel Management
20 Feb 2024 by Amelia, Hotel Management
Dear mrThank you for taking the time to review your stay. We hope you had a wonderful time at South Sands and intend to return soon. Best Wishes, Amelia
