Ratings based on 300 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Views were exceptional such a peaceful and relaxing stay. Would definitely recommend- staff were fantastic
by A verified traveler
Posted 2 May 2024
Good - The hotel staff were helpful and friendly. The room was very spacious.
Bad - For the price paid the room was not overly clean - coffee stains on the radiator and hair in bath from previous occupant. Dust in bathroom. Although the view from the room was superb the balcony was poorly maintained with rust stains everywhere including the small table provided. Continental breakfast very limited. Additional £10 charge for cooked breakfast was insulting for £350 room charge per night. Parking charge of £10 per night also insulting. Would not return to this hotel.
Comment from Hotel Management
2 May 2024 by Chloe, Hotel Management
Dear Kathleen,Thank you for your review- we're sorry to read that you would not visit us again. Please rest assured we have addressed the points you have raised about the room.Kindest regards,Chloe LupsonOperations Manager
by A verified traveler
Posted 9 Apr 2024
Very friendly welcoming staff, lovely room overlooking the estuary. Lovely having the pool and steam room/sauna on site. Very good food at the restaurant.
Comment from Hotel Management
18 Apr 2024 by Chloe Lupson, Hotel Management
Dear Bryan,Thank you for your kind words, we hope to welcome you back in the not too distant future.Kindest regards,Chloe LupsonOperations Manager
by A verified traveler
Posted 21 Mar 2024
lovely location, excellent staff
Comment from Hotel Management
27 Mar 2024 by Chloe Lupson, Hotel Management
Dear Kathryn,Thank you for your review, we're delighted you enjoyed your stay.Kindest regards,Chloe LupsonOperations Manager
by A verified traveler
Posted 8 Mar 2024
by A verified traveler
Posted 2 Mar 2024
Friendly and helpful staff, great facilities including fitness centre, pool, jacuzzi, sauna etc balcony with lovely estuary views. A fabulous few days and can't wait to go again.
Comment from Hotel Management
7 Mar 2024 by Chloe, Hotel Management
Dear Elaine,Thank you, we're so pleased you enjoyed your stay and hope to welcome you back again soon.Kindest regards,Chloe LupsonOperations Manager
by A verified traveler
Posted 28 Jan 2024
Hotel was overall very nice, pleasant and members of the team were great (reception staff).
However, we had a bit of a mediocre experience at the jetty restaurant where the food didn’t reflect the charges and we had long wait times.
Room was nice but some elements need updating such as the hairdryer and the coffee set up. The view though was so good and the complimentary gin on arrival was a really nice touch.
Comment from Hotel Management
31 Jan 2024 by Chloe, Hotel Management
Dear Andy,Thank you for your review. I'm pleased that overall you enjoyed your stay, however I will be sure to discuss the points you've raised with the relevant managers.Kindest regards,Chloe Lupson
by A verified traveler
Fab weekend in salcombe
Posted 28 Jan 2024 on HotelsFabulous place amazing staff,good food and smack bang in town.
Comment from Hotel Management
31 Jan 2024 by Chloe, Hotel Management
Dear Andrew,Thank you for your kind words, we hope to welcome you back again soon.Kindest regards,Chloe LupsonOperations Manager
by A verified traveler
Posted 8 Jan 2024
by A verified traveler
Lovely hotel
Posted 5 Jan 2024 on HotelsHotel is lovely, great views over the estuary and great food
Comment from Hotel Management
8 Jan 2024 by Chloe, Hotel Management
Dear James,Thank you, we're very pleased you enjoyed your stay.Kindest regards,Chloe LupsonOperations Manager
