Ratings based on 87 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Just wow!
Posted 21 Jan 2024 on HotelsThe most incredibly beautiful and relaxing 24 hours escape. Just a stunning hotel!
by A verified traveler
Posted 10 Jan 2024 on Hotels
by A verified traveler
Posted 7 Nov 2023 on Hotels
Beautiful setting and lovely hotel. Staff very friendly and welcoming
Comment from Hotel Management
7 Nov 2023 by Andy, Hotel Management
Thank you very much for your review. We are glad you enjoyed your stay.
by A verified traveler
Amazing place!
Posted 6 Nov 2023 on HotelsWe had the most amazing time at Gara Rock Hotel celebrating my husband’s 40th birthday. Really special place and would love to return.
Comment from Hotel Management
7 Nov 2023 by Andy, Hotel Management
Thank you very much for your review. We are glad you enjoyed your stay.
by A verified traveler
Posted 1 Nov 2023 on Hotels
by A verified traveler
Posted 23 Oct 2023 on Hotels
Comment from Hotel Management
7 Nov 2023 by Andy, Hotel Management
Thank you very much for your review. We are glad you enjoyed your stay.
by A verified traveler
Posted 22 Oct 2023 on Hotels
by A verified traveler
Posted 3 Oct 2023
Underwhelming! This property has the foundations to be extraordinary (especially given its location), yet the customer service is severely lacking. Rude staff on check-in. Room not ready at the specified time (3pm). No apology given. No offer to help with bags to our room. Room dirty with a stained bath, sofa, curtains, bathroom floor. And the spa, a small pool with 5 loungers is not sufficient given the hotel capacity.
The food is severely overpriced and is satisfactory at best. Burnt food and poor service.
For the price point the hotel is NOT worth the money. Do yourself a favour and spend your money elsewhere. There is much better out there at a fraction of the price.
Comment from Hotel Management
7 Oct 2023 by Gara Rock Guest Services, Hotel Management
Hi Rachel, Thank you for taking the time to review your stay with us. I am so sorry that we fell short on this occasion and that your stay was impacted; it's really not our usual standard and we have followed up with the staff in question. Due to our location, I'm glad you found it gorgeous, we are very limited planning wise on any additions or amendments to the existing building, so would be limited with changes to the pool area. We do appreciate the feedback for the loungers and can certainly look to expand the number we have by the pool. We are also terribly sorry to hear that your experience in the restaurant wasn't quite up to par, we do also hope that you raised this at the time as we do endeavour to resolve any issues at the time.Thank you again, for taking the time to raise these issues and we do hope to see you again.
by A verified traveler
Posted 11 Sep 2023 on Hotels
Birthday celebration with family. Hotel made it a very special occasion to remember.
Comment from Hotel Management
9 Oct 2023 by Gara Rock Guest Services, Hotel Management
Hi Chris, Thank you for taking the time to review us - we're so happy to hear you had a wonderful time with us. We hope to see you again for may more special occasions in the future.
by A verified traveler
Posted 5 Aug 2023 on Hotels
