Ratings based on 399 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Very nice and walkable area.
Comment from Hotel Management
3 Jun 2024 by Marisol García -Guest Experience Manager Sercotel, Hotel Management
Dear SandraThank you for your review of your recent stay at our hotel, as it will allow us to improve our services. We are glad to see that your experience was positive and that you enjoyed your stay at Sercotel Las Torres.We hope you will visit us again soon and continue to enjoy our hotel.Best regards.
by A verified traveler
Posted 9 May 2024
Very convenient to the Plaza Major & every thing else in the vicinity. There is plenty to see & do.
I could have stayed longer, sadly I couldn’t.
Hotel needs a some updating but the price & convenience out weighs the minor negatives.
Nice & friendly staff. Some rooms are very small & bathtubs are very high. Not enough grab bars in shower area. I still recommend staying there.
Comment from Hotel Management
10 May 2024 by Ricardo M., Guest Experience Manager , Hotel Management
Dear Leonard,Thank you for your review of your recent stay at our hotel, as it will allow us to improve our services. We are glad to see that your experience was positive and that you enjoyed your stay at Sercotel Las Torres. We have different types of rooms with different prices each, we hope to be able to advise you on your next visit so that you can choose the room that best suits your preferences. We hope you come back soon to visit us and continue to enjoy our hotel.Best regards.
by A verified traveler
Posted 27 Apr 2024
Best location in town, and 10 star breakfast buffet. 50 ft. Off the plaza & walk to everything.
Comment from Hotel Management
30 Apr 2024 by Ricardo M., Guest Experience Manager , Hotel Management
Dear Kent,Thank you for letting us know your opinion about your recent stay at our hotel. We are delighted to see that your experience has been totally satisfactory at Sercotel Las Torres, as we pursue that goal every day. We hope you come back to visit us soon, we will be delighted to welcome you again.Best regards.
by A verified traveler from Akron
Posted 20 Mar 2024
Excellent hotel right in the heart of beautiful Salamanca. You are steps away from the most beautiful Plaza Mayor in the world. In addition, you are a 5-10 minute walk to the Cathedrals and other monuments. The staff is wonderful, the even prepared bags of food on the day we left since we left at 06:00 (before breakfast started). This was our second stay at the hotel and would stay again.
Comment from Hotel Management
20 Mar 2024 by Marisol García -Guest Experience Manager Sercotel, Hotel Management
Dear ThomasIt is a pleasure for us to know that you have fully enjoyed your stay at Sercotel Las Torres, and that your experience has been comfortable. Every day we try to offer the best to all our guests, and we are glad that this has been the result in your case. We thank you for letting us know your opinion. We hope you choose us again in your future visits to Salamanca. It will be a pleasure for us to welcome you again.Best regards.Marisol García Guest Experience ManagerSercotel Las TorresTranslated with DeepL.com (free version)
by A verified traveler
Posted 1 Jan 2024
Grear
Comment from Hotel Management
6 Jan 2024 by M Angeles L Guest Experience Manager Sercotel Las , Hotel Management
Estimado huésped,Le agradecemos que nos haya dejado conocer su opinión acerca de su reciente estancia en nuestro hotel. Estamos encantados de comprobar que su experiencia ha sido totalmente satisfactoria en Sercotel Las Torres, ya que cada día perseguimos ese objetivo. Esperamos que vuelva pronto a visitarnos, estaremos encantados de recibirle de nuevo.Saludos.
by A verified traveler
Posted 27 Nov 2023
Great location in Plaza Mayor and within walking distance to lots of local shopping and restaurants. The reception staff was very friendly and helpful.
Comment from Hotel Management
29 Nov 2023 by Ricardo M., Guest Experience Manager , Hotel Management
Dear Deborah,We appreciate you letting us know his opinion about his recent stay at our hotel. We are delighted to see that your experience has been totally satisfactory at Sercotel Las Torres, since we pursue that goal every day. We hope you visit us again soon, we will be happy to welcome you again.Greetings.
by A verified traveler
Pls educate your staff about service animals!
Posted 24 Oct 2023 on HotelsThe reception does not know that service dogs arent pets and exempt of fees according to the EU Law. It is illegal to ask extra fee for service animals as they are not considered as pets.
But anyway, she didnt seem to understand what a 'service' dog is. And I was too tired. I said Ok, charge away - which was 10 Eur per stay as it is so written on Hotels.com page.
But she asked for 20 Eur - saying that is the correct amount and that the hotel is not responsible for Hotels.com website. That is funny, because that amount I am sure did not conjure on its own on Hotels.com. If its wrong, its because the hotel made a mistake. But she didnt seem to understand this either!
In the end, I dont know how much I paid, I just gave my credit card because I was too tired to explain anything further and wanted to get into my room.
The room was very small. They really should put how big in terms of sq meters in the descriptions like most hotels do! Because if I saw this I wouldnt book this room or maybe this hotel. The photos here give a wrong impression.
Also the water pressure in the shower is low. The big heavy shower-heads also doesnt help the case because those handsets are for those showers with strong water pressure.
The room was clean. I didnt take breakfast. The location is good next to the Plaza Mayor. But then again, if you are staying in the old town, everywhere is 10 mins walking distance as it is a small town.
by A verified traveler
Posted 8 Sep 2023 on Ebookers
Comment from Hotel Management
12 Oct 2023 by Marisol García -Guest Experience Manager Sercotel, Hotel Management
Estimado BusolaLe agradecemos que haya valorado su reciente estancia en nuestro hotel, ya que nos permitirá mejorar nuestros servicios. Nos alegra comprobar que su experiencia ha sido positiva, y que ha disfrutado en Sercotel Las Torres.Esperamos que vuelva pronto a visitarnos y siga disfrutando de nuestro hotel.Saludos.Guest Experience ManagerSercotel Las Torres
by A verified traveler
Posted 31 Aug 2023 on Hotels
Comment from Hotel Management
31 Aug 2023 by Guest Experience Manager Sercotel Las Torres, Hotel Management
Estimado huésped,Es un placer para nosotros conocer que ha disfrutado plenamente en Sercotel Las Torres, y que su experiencia ha resultado confortable. Cada día tratamos ofrecer lo mejor a todos nuestros huéspedes, y nos alegra que este haya sido el resultado en su caso. Le agradecemos que nos haya dejado conocer su opinión. Esperamos que vuelva a elegirnos en sus futuras visitas a Salamanca. Para nosotros será un placer recibirles de nuevo.Reciba un cordial saludo.
by A verified traveler
Posted 28 Aug 2023
This place was a bargain, priced delight! Right around the corner from plaza mayor close to everything and walkable to the beautiful areas of Salamanca. We will stay again at this place. It was wonderful.
Comment from Hotel Management
31 Aug 2023 by Guest Experience Manager Sercotel Las Torres, Hotel Management
Dear guest,Thank you for your review of your recent stay at our hotel, as it will allow us to improve our services. We are glad to see that your experience was positive and that you enjoyed your stay at Sercotel Las Torres.We hope you will visit us again soon and continue to enjoy our hotel.Best regards.
