Ratings based on 716 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Jan 2024
The breakfast was fulfilling prior to traveling.
Comment from Hotel Management
30 Jan 2024 by 東横インさいたま新都心フロント, Hotel Management
Kealii様この度は当ホテルにご宿泊ありがとうございました。またお忙しい中、ご評価をいただきありがとうございます。またお近くにお越しの際はぜひ当ホテルのご利用をお待ちしております。
by A verified traveler
Posted 30 Jul 2023 on Hotels
Comment from Hotel Management
1 Aug 2023 by 東横インさいたま新都心フロントスタッフ一同, Hotel Management
この度は当ホテルをご利用いただき誠にありがとうございました。 またお忙しい中、貴重なご意見をいただきましたこと、心より感謝申し上げます。 どうぞこれからも、ご意見・ご要望などをお聞かせください。 お客様のご要望にお応えできるよう、日々精進してまいります。 今後ともご愛顧賜りますよう、お願い申し上げます。
by A verified traveler
Posted 25 May 2023
スタッフの方が丁寧に対応してくださいました
Comment from Hotel Management
25 May 2023 by 東横インさいたま新都心, Hotel Management
この度はご宿泊いただきありがとうございました。またお忙しい中、貴重なご意見をいただき誠にありがとうございます。フロントスタッフへのお褒めのお言葉、大変光栄でございます。これからもサービス向上に努めて参りますので、埼玉へお越しの際は是非当店をご利用くださいませ。心よりお待ちしております。
by A verified traveler
Posted 2 Apr 2023 on Hotels
Comment from Hotel Management
5 Apr 2023 by 東横インさいたま新都心, Hotel Management
この度はご宿泊いただきありがとうございました。またお忙しい中、評価いただき感謝いたします。ご不明点や改善点等ございましたら、お気軽にお問い合わせください。今後もサービス向上に努めてまいります。またのご利用お待ちしております。
by A verified traveler
Posted 9 Oct 2022
Great location! Bed was too hard for we Americans! Wonderful staff!
Comment from Hotel Management
9 Oct 2022 by TOYOKO-INN Saitama Shin-toshin, Hotel Management
Thank you for staying this time. Thanks again for the review. We will continue to strive to improve our services in the future, so please use it when you come nearby.
by A verified traveler
Great staff and good room
Posted 6 Mar 2020 on HotelsThe staff is very friendly, the breakfast tastes great, the bed is a little hard but it's comfortable, the television is good and easy to use.
Night is a little cold in winter if you don't use the air conditioner but it's not a big deal
by A verified traveler
Posted 2 Dec 2019
I love this place. Because the hotel only 5 mins walk to Saitama 新都心 station. The breakfast is local style Japanese good. I will stay there again if i come to Saitama
by A verified traveler
Posted 9 Sep 2019
No English speaker at the facility
They ask me for my passport to let me check in
At the moment I don’t have my passport with me and lady on the front desk didn’t want to let me check in.
I pretty much needed to beg her to give me the room.
I ask her to make the refund if she was not gonna let me stay in the hotel and she said no. Because according to the Expedia rules was no cancelations.
So when I ask her where it said in my Expedia booking where it says that I needed to provide my passport to check in she said “ I don’t know about Expedia rules.
I give her my driver license and my credit card as collateral and even like that she didn’t want to let me check in
Very frustrating specially being in an emergency situation .,
by A verified traveler
Posted 2 Sep 2019
by A verified traveler
Posted 5 Aug 2019 on Hotels
