Ratings based on 28 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2019 on Travelocity
Staff was not real helpful with any questions I had. They were stand offish. Carpet in the room was filthy.
Comment from Hotel Management
30 Dec 2019 by Bing, Hotel Management
Thanks for staying with us. We appreciate your feedback! We would like to express our sincere apologize for all the inconveniences that you have experienced during your stay. We have addressed your concern to our management, and we will take action to improve our quality services to make our value customer 100% satisfaction during their stay
We look forward to welcoming you back on your next visit here in Saipan.
by A verified traveler
Posted 8 Aug 2019
This place is a disaster from the management to low level staff rude and 100% rude asking $200. Sequrity deposit for $40 . Per day room also the owner are there they are looking foot to top and harassing and discriminating as well.
This is it nothing more
by A verified traveler
Posted 2 Feb 2019
Comment from Hotel Management
2 Apr 2019 by Bing, Hotel Management
Thanks for staying with us. We appreciate your feedback! looking forward to serve you again in your next visit in saipan.
by A verified traveler from Yokosuka, Japan
Posted 30 Sep 2018
The stay was beyond amazing until check out. They blamed me for a towel I didnt take and tried charging me 50 dollars for a towel. You have to hand in a deposit as well. As for the parking, it was alright. My husband and I only ran into 1 problem when we got told to park in the back of the facility but when we tried we were told otherwise. That ruined it a little for me as well. The staff were nice but kind of unprofosseional in a way as well. Our first day in, while taking a shower, the water ran out on us all of a sudden so that was scary haha. Be careful of having the room clean as well bccause they will surely change the sheets and towel and they will charge you $10 for the washing. Other than that it was a pleasant stay. It was right where the “party” street as I would say or the main road where everything is. Getting to places from the hotel was easy peasy as it was located into the muddle of where everything is. Would recommend but just dont expect much haha.
Comment from Hotel Management
30 Sep 2018 by Bing, Hotel Management
Thanks for staying with us. We appreciate your feedback.we will do our very best to impoved all your conerned. looking forward to serve you again in your next visit here in saipan. thank you..
by A verified traveler
Posted 24 Jun 2018
The location and cleanliness is all the place has going for it. It is pretty centrally located in the city center. But be prepared to be charged for every little thing, from parking in what is apparently a rental car lot, to using the provided towels, it's going to cost you. They feel no hesitation in publicly shaming you with your use of these facilitites and charging you extra fees for services which are included and fees wich are not mentioned on their website. I would not recommend to anyone.
Comment from Hotel Management
25 Jun 2018 by 欧阳, Hotel Management
Hello! The parking lot of our hotel is free of charge. And the towels in the hotel are changed every two days. Thank you very much.
by A verified traveler from Saipan, MP
Good
Posted 20 Apr 2018 on HotelsOverall it was a good experience. The reception was not that good, had to wait some minutes to get service. But the room was clean and confortable.
Comment from Hotel Management
20 Apr 2018 by Bing, Hotel Management
Thank you we will take action any comment to improve our quality sevice to make our value customer 100% satisfaction during their stay..
Recommended
for Everyoneby A verified traveler from korea
Posted 10 Dec 2017 on Orbitz
This hotel is fit for night flight or short stay.
Comment from Hotel Management
11 Dec 2017 by ou yang, Hotel Management
Thank you for your comments.
by A verified traveler
Posted 9 Jan 2020 on Hotels
Comment from Hotel Management
23 Jan 2020 by Bing, Hotel Management
Thank you very much for choosing Star Sands Hotel, and for taking the time to share with us your feedback.
looking forward to serve you again in your next visit in Saipan.
by A verified traveler
너무 좋았습니다
Posted 16 Dec 2019 on Hotels저는 3박4일 머물렀는데 매일 청소가 깔끔하였고 에어컨도 빵빵해서 더운나라에서 시원하게 지냈습니다
물은 복도 끝에서 떠 와야되서 불편했지만 전체적으로 응대나 숙소는 만족했습니다!
Comment from Hotel Management
18 Dec 2019 by bing, Hotel Management
Dear Changwoo,
It is our pleasure to have you stay with us.We appreciate your feedback! It is great to hear that you had a memorable stay with us.it was a fulfilment to us that you are happy with our service.looking forward to serve you again in your next visit in Saipan.
by A verified traveler
Posted 8 Mar 2019
部屋は2階で階段はフロントにあるのでセキュリティ的にあんしんです。
共用ですが、電子レンジ、熱湯給湯あり
Comment from Hotel Management
31 Mar 2019 by bing, Hotel Management
Thanks for staying with us. We appreciate your feedback! looking forward to serve you again in your next visit in saipan.
