Ratings based on 538 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
Beautiful
by A verified traveler
Posted 10 Jun 2024
by A verified traveler
Posted 22 May 2024
Good experience nice room
by A verified traveler
Posted 21 May 2024
The place feels like a motel inside a hotel.
There was almost no staff present. We stayed 2 nights, one of which was Victoria day and the reception area was totally locked on that day. No access to facilities inside ( pool, saunas, bar. Speaking of bar, it was a vending machine and a counter to self get plastic cups. The outside pool wasn't ready. The room was dated. Felt like the 70s. We had a room with 2 beds but only one had the neurobed function. There was a persistent loud noise coming from a vent on the floor near the fridge. The beds are not very comfortable, quite bumpy and rough linen. There was a dirty towel left hanging in the bathroom and only 1 hand towel and 1 bath towel in the room. The floors crack a lot when we walk in the room. Would have been nice to have a firepit outside for the evening. Noone told us that the beach access would still be closed and that most of the hotel facilities would also be unavailable on Victoria day. The only 2 people we saw at the reception desk were nice and courteous but the whole experience was pretty bad.
by A verified traveler
Posted 22 Apr 2024
Quite a bit dated, but hot tubs are nice and staff were excellent. Room was VERY warm although the thermostat showed 16? AC wouldn't turn on (we found out later a switch had to be turned on). Perhaps add some explanations in the binder provided. Neurobeds were awesome!! We'd come back.
Comment from Hotel Management
24 Apr 2024 by Réception, Hotel Management
We will welcome you again with pleasure, thank you for your visit with us, see you soon
by A verified traveler
Posted 10 Mar 2024 on Hotels
Comment from Hotel Management
24 Apr 2024 by Réception, Hotel Management
Bonjour, nous vous invitons à nous contacter directement pour discuter de ce qui à pas bien été pour que nous puissions faire les modifications ou améliorations au futur, merci
by A verified traveler
Posted 9 Mar 2024
Ma fille et moi c est la troisième fois qu on fait notre sortie entre fille au Spa Watel et comme toujours c était super. Les employés sont courtois et très sympathiques on y est bien accueilli. Merci à toute l équipe.
Patricia et Martine
Comment from Hotel Management
24 Apr 2024 by Réception, Hotel Management
wow un gros merci pour vos bons mots, c'est très apprécié et ca nous encourage à continuer notre travail, merci à vous et au plaisir de vous recevoir une quatrième fois et plus!
by A verified traveler
Posted 16 Feb 2024
mold on the window sills
by A verified traveler
Posted 31 Jan 2024 on Hotels
by A verified traveler
Posted 25 Jan 2024 on Hotels
