Ratings based on 292 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
by A verified traveler
Posted 23 Sep 2024
Rooms and fa facilities clean and all functioning well. Perfect for a quick stopover
Comment from Hotel Management
25 Sep 2024 by MARK, Hotel Management
Dear JOHN,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 19 Aug 2024
I didn’t like it at all. We stayed at other B&B in France and they had much better standards and cleanliness.
The hotel had bed bugs. We had to wash all of our stuff when we got back in UK
Comment from Hotel Management
22 Aug 2024 by MARK, Hotel Management
Dear PIETRANTONIOThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
by A verified traveler
Angry hotel.
Posted 14 Jul 2024 on HotelsThe check in was rude and abrupt. The single bed bases were dangerous and I have bruised shins because there is not enough space in the room. Breakfast would have been nice but they breached food safety food temperature was not kept hot enough.
Comment from Hotel Management
20 Jul 2024 by MARK, Hotel Management
Hello ERICYou were kind enough to submit your opinion and comments relating to your stay at the {hotel}.A big thank you, because your comments are valuable to us, they are sources of perpetual improvement.During your stay, you did not meet the level of quality that met your expectations, please forgive us. In the future, we will try to satisfy you as much as possible by doing what is necessary to improve the various points that you have highlighted in your opinion.See you soonSincerely,
by A verified traveler
Local management needs improvement
Posted 14 Jul 2024 on HotelsHaving requested an accessible room I found that I had to climb on crutches with some difficulty to the first floor. This did NOT please me - even though the stairs would be 'easy' if I had been fit.
Additionally although I was informed of a code to access by check in information, I found it overly complex and had to telephone because I had not managed to remember BOTH my room number AND the door lock code. I know this saves staff costs and helps make the charges more competitive BUT I'm sure I could invent a better way of doing it.
The room was fine and I liked the bathroom.
I have stayed at other B&B hotels that were better.
Comment from Hotel Management
20 Jul 2024 by MARK, Hotel Management
Hello You were kind enough to submit your opinion and comments relating to your stay at the {hotel}.A big thank you, because your comments are valuable to us, they are sources of perpetual improvement.During your stay, you did not meet the level of quality that met your expectations, please forgive us. In the future, we will try to satisfy you as much as possible by doing what is necessary to improve the various points that you have highlighted in your opinion.See you soonSincerely,
by A verified traveler
Posted 22 Jun 2024
Awful- automated check in machine not working helpline was rude- when it was working again didn’t issue ticket. Vending machine took my money and didn’t dispense drink. You get what you pay for I guess.
Comment from Hotel Management
12 Aug 2024 by MARK, Hotel Management
Dear ASHLEY,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
by A verified traveler
Posted 3 Jun 2024 on Hotels
Comment from Hotel Management
6 Jun 2024 by MARK, Hotel Management
Bonjour RUTH,Nous avons pris connaissance de votre notation suite à votre séjour dans notre hôtel. Nous regrettons que nos prestations n'aient pas répondu à vos attentes.A l'avenir, n’hésitez surtout pas à nous faire part de vos remarques. Nous attachons beaucoup d'importance aux avis clients, qui nous permettent de toujours améliorer notre qualité. En espérant vous revoir prochainement dans notre hôtel.
by A verified traveler
Posted 1 May 2024
Easy stop off
Comment from Hotel Management
6 May 2024 by MARK, Hotel Management
Dear ANDREAS,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 17 Apr 2024
Quick easy access budget hotel
Comment from Hotel Management
18 Apr 2024 by MARK, Hotel Management
Bonjour DAVID,Nous sommes ravis que vous ayez apprécié votre séjour au B&B TROYES SAINT PARRES . La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir lors d'un prochain séjour
by A verified traveler
Posted 14 Apr 2024
Good basic accommodation. Very comfy bed annd powerful shower. Only downside was our room wasn’t made up when we checked in at 5pm. Fortunately reception was still staffed and she was able to switch rooms for us.
Comment from Hotel Management
18 Apr 2024 by MARK, Hotel Management
Hello JOANNA ,You were kind enough to submit your opinion and comments relating to your stay at the {hotel}.A big thank you, because your comments are valuable to us, they are sources of perpetual improvement.During your stay, you did not meet the level of quality that met your expectations, please forgive us. In the future, we will try to satisfy you as much as possible by doing what is necessary to improve the various points that you have highlighted in your opinion.See you soonSincerely,
