Ratings based on 169 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Apr 2023
Great experience
by A verified traveler
Posted 28 Dec 2022
by A verified traveler
Posted 10 Oct 2022
IF YOU ARE ENGLISH, DISABLED OR HAVE ANY CHEST CONDITION - STAY AWAY FROM REINE MARINE ST MALO
We were returning customers to this hotel. I am disabled and I have a chest condition. I had a conversation with FERNANDA at Reine Marine St Malo to say I could probably manage without disabled facilities in the room in order to continue with our booking. She appears to have taken this to mean I could descend stairs (I can’t) and I could deal with a chlorine atmosphere for 3 days since the room was next to the indoor pool (I can’t - I have had pneumonia 4 times). When we explained the problem on arrival we were refused an alternative room and we had no option than to book into the Mercure St Malo Balmoral - THANKS FOR NOTHING REINE MARINE - THE WORST SERVICE EVER IN 40 YEARS - AND I WAS A RETURNING CUSTOMER - I WILL NEVER USE THIS HOTEL AGAIN - to demonstrate how utterly not on the ball these people are - when we got back to the UK we had three emails asking how our stay was and if we’d come back for winter - UTTERLY USELESS
Comment from Hotel Management
19 Oct 2022 by Reine Marine, Hotel Management
Madam, Sir,We are reading your comment about your reservation in Reine Marine.We do have apartments for disabled people in the residence (fully booked when you reserved, that’s why we sent an email), there is access by lift to all the amenities of the residence. We also propose a water launch seat at the pool for our customers who use wheelchairs.You had an email exchange with our customer service before your arrival which explained that there was a step to access to the shower and no shower bar. Your answer received the 16th of sept. was clear: “No Problems, I can manage with this – please continue with our reservation”Once arrived, Madam went to the apartment and came back to reception explaining that she disliked it. It is wrong to say that we refused an alternative we explained you that the residence was fully booked, and we were not able to change for any other. You came maximum 15 minutes in the residence and your husband stayed in the car.You decided to leave because the flat was not at your convenience and not because we do not want to welcome English or disabled people as you wrote.The entire staff in Reine Marine is doing the best to meet the needs of their clients and is recognized for his kindness and efficiency.Regards.
by A verified traveler from London
Posted 7 Aug 2022
Great location on the beach. Away from the really busy areas of town
by A verified traveler
Posted 26 Jun 2022
Nice location; great views and access to beach. Staff very helpful.
by A verified traveler
Good location on the beach.
Posted 4 Nov 2020 on HotelsWe enjoyed our time in St Malo on the beach. We also had fun using the pool. We did find the 2 bedroom apartment to be a little small, but it was still nice to have a kitchen to use for meals. I did find that the cleanliness of the apartment could improve. There was a dust pile on the floor when we first entered the room and many of the dishes needed to be scrubbed before we could use them.
by A verified traveler
Great holidays
Posted 2 Sep 2019 on HotelsPerfect place, perfect location – not too close do the center of Saint Malo but in the same time not too far and this make this place perfect for the holidays.
by A verified traveler
Great Spot & Lovely Apartment
Posted 29 Aug 2019 on HotelsWe had a fantastic stay here for the last part of our holiday. Well positioned and a fantastic property with good services.
by A verified traveler
Posted 30 Jun 2019 on Ebookers
Lack of info at Check-in. Very smelly room. Dated look
by A verified traveler
Very nice
Posted 28 Jun 2019 on HotelsSpacious, on the beach, well located
