Ratings based on 600 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Feb 2024 on Hotels
by A verified traveler
Posted 11 Nov 2023
Comment from Hotel Management
11 Dec 2023 by Adjointe de direction, Hotel Management
Cher Pro Alan,Nous vous remercions d’avoir pris le temps de noter votre séjour au Mercure Saint-Malo Balmoral.N'hésitez pas à revenir vers nous afin de nous indiquer ce que nous devrions améliorer afin d'obtenir une meilleure note.Cordialement,Elise DAdjointe de direction
by A verified traveler
Posted 9 Sep 2023
The hotel is close to the train station and only a 10 minute walk to the old walled city of St Malo. It is a good example of a reliable hotel chain.
Comment from Hotel Management
11 Dec 2023 by Executive assistant, Hotel Management
Dear Sir,We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. We are glad that the geographical location of our hotel has met your expectations. Ideally located opposite the train station and 1km away from Intra-Muros, the various tourist and cultural points of the city and its surroundings are easily accessible.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Elise DExecutive assistant
by A verified traveler
Posted 16 Jul 2023
Well presented, clean, pleasant staff, comfortable room.
Comment from Hotel Management
13 Aug 2023 by Executive assistant, Hotel Management
Dear Gwion,We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Elise DExecutive assistant
by A verified traveler
Posted 24 Jun 2023
Good location. Nice modern hotel. Parking nearby that was safe and cheaper option than the hotel parking.
Comment from Hotel Management
15 Jul 2023 by Executive assistant, Hotel Management
Dear Madam,We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral. We are glad that the geographical location of our hotel has met your expectations. Ideally located opposite the train station and 1km away from Intra-Muros, the various tourist and cultural points of the city and its surroundings are easily accessible.Regarding parking, we have a 15-space underground parking lot with video surveillance, accessible only by reservation and at an additional cost.In addition, public parking lots are located all around the hotel. They are chargeable during the day and free from 7pm to 9am, as well as on Sundays and public holidays.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely,Elise DExecutive assistant
by A verified traveler
Posted 16 Jun 2023
The rooms were very comfortable and so spacious. The hotel is conveniently located and we had a good experience.
Comment from Hotel Management
15 Jul 2023 by Executive assistant, Hotel Management
Dear Madam,We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.We are also glad that the geographical location of our hotel has met your expectations. Ideally located opposite the train station and 1km away from Intra-Muros, the various tourist and cultural points of the city and its surroundings are easily accessible.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely,Elise DExecutive assistant
by A verified traveler
Simple yet nice
Posted 12 May 2023 on HotelsNice basic place to stay in Saint Malo - I choose it for its location just few metres from the train station - convenient if you travel for work by train.
Comment from Hotel Management
18 May 2023 by Executive assistant, Hotel Management
Dear Sir,We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. We are glad that the geographical location of our hotel has met your expectations. Ideally located opposite the train station and 1km away from Intra-Muros, the various tourist and cultural points of the city and its surroundings are easily accessible.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Elise DExecutive assistant
by A verified traveler
Posted 26 Apr 2023 on Hotels
Comment from Hotel Management
17 May 2023 by Executive assistant, Hotel Management
Dear Sir,We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Elise DExecutive assistant
by A verified traveler
Posted 4 Apr 2023
Perfectly lovely stay!
Comment from Hotel Management
17 Apr 2023 by Executive assistant, Hotel Management
Dear Sir,We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Elise DExecutive assistant
by A verified traveler
Posted 11 Jan 2023
Comment from Hotel Management
12 Mar 2023 by Adjointe de direction, Hotel Management
Madame,Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Cordialement,Elise DAdjointe de direction
