Ratings based on 305 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Close to beach and citadel. One has to clean up and wash dishes or one will be charged a cleaning fee.
by A verified traveler
Nice little hotel but disappointed with breakfast
Posted 11 Mar 2024 on HotelsEverything was great. Only down side was we paid 18€ each for breakfast buffet (breakfast until 10 am) and they explained that the patries were ordered based on how many people pay. When we showed up for breakfast at 9am, there was not enough pastries for us because the people before us took too many (according to what the receptionist said) and nothing was done to compensate.
So anyone can come first and eat all of the pastries at once and if nothing is left for the other guests who also paid it is not controlled. This was very disappointing.
Other than that the hotel is very clean, cozy and comfortable. Two of the employees there were very very nice, the other two we saw did not smile once.
Comment from Hotel Management
12 Mar 2024 by Charlotte , Hotel Management
Dear Madam,We thank you for your return following your stay with us at the Hotel l'Adresse in St Malo.We are delighted that you enjoyed the cozy atmosphere, cleanliness and comfort of our establishment.However, I am sorry to hear that you did not take full advantage of breakfast and that there were not enough pastries during your visit. We try as much as possible to anticipate and plan more than normally expected. This is indeed not our habit and we sincerely apologize for it. Your feedback and comments will allow us to consult within the team in order to improve. We are still sorry for this inconvenience and we hope to improve on this point during your next visit to Saint-Malo!
by A verified traveler from Sayville
Posted 5 Jan 2024
This was our favorite hotel of all time and that is saying a lot. Conveniently located, beautiful ocean view (though small), very friendly and extremely helpful staff and a very good breakfast according to my son. Also, our French is embarrassingly non existent so it was nice to be able to log in to our Netflix account! We can’t wait to return.
Comment from Hotel Management
24 Jan 2024 by Charlotte, Hotel Management
Dear Madam, Sir, What a pleasure to read you !We thank you very much for your comments regarding your stay in our hotel l'Adresse in Saint Malo. It was a great pleasure to have you with us. Your compliments and satisfaction are our greatest reward for our team who work hard every day to provide you the best quality service. Looking forward to the pleasure of welcoming you again during your next stopover in St Malo. Best Regards
by A verified traveler
Posted 29 Dec 2023
Comment from Hotel Management
8 Feb 2024 by Charlotte, Hotel Management
Cher Monsieur, Nous vous remercions d'avoir pris le temps de nous répondre.Nous espérons vous revoir dans notre Hôtel l'Adresse à St Malo lors de votre prochaine escapade en France. Bien à vous
by A verified traveler
Posted 20 Nov 2023
A beautiful historic property with amazing service and interesting rooms. This is our second time to stay here and we will definitely do so again! The staff is helpful and considerate, the food very good and the location perfect for exploring all the amazing villages and sights of Normandy. Plus it is an easy 3 hour drive from CDG airport to another world!
Comment from Hotel Management
21 Nov 2023 by Charlotte, Hotel Management
Dear Stephanie, What a pleasure to read you ! The team thanks you for taking the time to share your comment. We are delighted to read that the location of our establishment suited you and that our staff helped you and welcomed you the best way. Our staff will be delighted to welcome you again on your next stay in St Malo!Sincerely,
by A verified traveler
Posted 17 Nov 2023
Staff was friendly and knowledgeable. Room was clean, and housekeeping staff friendly.
Comment from Hotel Management
21 Nov 2023 by Charlotte, Hotel Management
Dear Madam & Sir, The team thanks you for taking the time to share your comment. We are delighted to read that the room was comfortable and clean and our staff helpful. We work hard every day to offer you the best experience and we are very happy we've maded it during your stay! Our staff will be delighted to welcome you again soon. Sincerely,
by A verified traveler
Posted 11 Nov 2023
Staff are amazing and the hotel is discrete, elegant and very restive.
Comment from Hotel Management
15 Nov 2023 by Ludovica (Reception), Hotel Management
Dear Madam, dea Sir,the staff is glad to know that you have had a restful stay in our hotel and hopes to welcome you again soon!Kind regards,
by A verified traveler
Posted 11 Oct 2023
5 minutes walk to Intra Muros and with parking available (extra charge but worth it). Tiny kitchenette in a cupboard which was really useful. Would definitely stay here again
Comment from Hotel Management
11 Oct 2023 by Charlotte, Hotel Management
Dear Madam,The entire team at the Adresse hotel in Saint Malo would like to thank you for your warm message.We are delighted to know that you have appreciated the privileged location of our hotel, our facilities such as our car park and the practicality of our rooms with their kitchenette. We work every day to guarantee you a quality service, your satisfaction is our greatest reward.We hope to see you again very soon in Saint Malo in our hotel.Yours faithfully
by A verified traveler
Posted 9 Oct 2023
Comment from Hotel Management
11 Oct 2023 by Ludovica (Reception), Hotel Management
Madame,un grand merci pour votre commentaire!Au plaisir de vous accueillir à nouveau à l'hotel L'Adresse.Cordialement,
by A verified traveler from Doral
Posted 30 Sep 2023
Comment from Hotel Management
25 Oct 2023 by Charlotte, Hotel Management
Cher Monsieur,Nous vous remercions d'avoir pris le temps de nous répondre.Nous espérons vous revoir bientôt à St Malo.Bien à vous
