Ratings based on 82 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Gréât hôtel and staff
Posted 3 Jul 2022 on HotelsClean, modern, helpful welcoming staff and fantastic views from the balcony - we rated this very highly and good value for money. We used the spa which was also great and both had a very nice massage
by A verified traveler
Posted 22 Jun 2022
Fantastic hospitality. This is a ski resort, but we are staying in summer. Quiet, but the service provided is excellent. Bravo!
by A verified traveler
Great Two Night Stay
Posted 8 Aug 2018 on HotelsI really enjoyed my two night stay at the Mercure Saint Lary Sensoria. The staff were friendly and helpful and the room and facilities were up to Mercure standards. This is a ski resort town but there is plenty to see and do in the summer months and everything is accessible on foot from the hotel. I was fortunate enough to be there on Bastille Day and after dinner visited the free open air rock concert and fireworks display. The next day was even more exciting with France winning the World Cup soccer and of course celebrations all over town. I drove from here through to Barcelona on one of the most scenic routes I have experienced so all in all a great experience.
by Helen
Comfortable room in excellent location
Posted 6 Aug 2017 on HotelsSituated in a lovely town with lots of choice of bars and restaurants.
The room was spacious and clean and the bed was comfortable. There was a small fridge in the room which was useful. The bathroom had a bath with an overhead shower with good pressure and there was a separate toilet. There was a balcony with quite uncomfortable chairs - a small table would have been nice.
As many reviews have said, there is no air conditioning and the room got very hot, even leaving the window open.
All staff were friendly and helpful.
There was a storage room in which you could store bikes, but this was often found to be left open. Many people seemed to keep their expensive bikes in their room.
Small gripes - plastic glasses in the bathroom were not replaced; cups for tea/ coffee were cardboard; bottled water was only supplied on the first day.
by Gordon
Posted 19 Feb 2017 on Hotels
Excellent hotel
Recommended
for Everyoneby A verified traveler from h
Amazing hotel, friendly staff and great views
Posted 24 Aug 2015As above the hotel was amazing would def return friendly staff great views loads to do. Room with balcony view was ace😀
by frederique
Posted 25 Jun 2015 on Hotels
Comment from Hotel Management
29 Aug 2016 by General Manager, Hotel Management
Nous prenons notes de votre insatisfaction.
Cordialement,
Mélanie.
by D from Los angeles
Family event
Posted 5 Sep 2014 on HotelsWe went for a family event so We had no time to explore the hotel . The location is beautiful. The room was disappointing. The carpet didn't look clean, the bad was too soft, the room smelled of humidity , we had to keep the sliding door open 24 hours in order for us to get good ventilation.
by IM from London
For the price its what you'd expect
Posted 10 Mar 2014 on HotelsRooms perfectly clean and of good quality decoration. Sauna and steam rooms are adequate. Shame you have to pay extra for use of Sensoria.
Recommended
for Everyoneby kim from san francisco
I loved this little hotel.
Posted 6 Jul 2013
Pros: Close to spa, great friendly staff
Cons: Better spa hours, access to mineral pool more hours.
Location: Tons to do, lots of activities for kids although probably more ini the winter when ski resort is open.
It was a challenging drive to get there but once you have arrived you are in a magic little town ini the Pyraneese. The staff was lovely and very accommodating. I liked being close to the mineral spas. Unfortunately you really have to book a spa treatment or "la cure" as they say in France to have full access to spas. Hours ini the summer are limited. I would like to return in the winter.
