Ratings based on 306 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Really nice, maybe 4.5 rather than 5 stars
Posted 3 Mar 2024 on HotelsImpressive building, right on the seafront, nice character. Really lovely staff and service. Nice decor in the rooms, furnished to a high standard, big beds, nice linen and many pillows!
We were kindly upgraded (bc Gold Hotels.com member?) to a sea view room, which was lovely. Despite the rain getting in and soaking the carpet by the French windows (just an upkeep issue).
The spa is really nice, vaulted ceilings, impressive reception area that you pass through. Good sauna and steam room. Not sure about the salt room, wasn't very warm? Pool area could do with a bit of TLC, starting to show wear and tear. There was some brown slime on the edge of the seats in the hammam 😬.
Decent bar area with good cocktail selection and snacks.
You pay for the location, prestige and building, but it's nice and the reception and spa staff were really lovely.
by A verified traveler
Posted 28 Nov 2023
by A verified traveler
Posted 3 Aug 2023
Hotel deserves its five star rating. Rooms are really attractive, location is right on the beach, staff are friendly and efficient. The sea water swimming pool is a real bonus. We loved drinks on the terrace at sunset.
Comment from Hotel Management
30 Aug 2023 by Aurélie Donzelli- responsable hébergement, Hotel Management
Chère Anne,Un grand merci pour votre confiance, nous espérons avoir le plaisir de vous revoir au Grand Hôtel Thalasso & Spa.Belle fin d'été
by A verified traveler
Posted 9 Jul 2023
Comment from Hotel Management
30 Aug 2023 by Aurélie Donzelli- responsable hébergement, Hotel Management
Merci pour votre visite au Grand hôtel Thalasso & Spa, au plaisir de vous revoir !
by A verified traveler
Posted 4 Jul 2023 on Hotels
Comment from Hotel Management
12 Jul 2023 by Responsable Hébergement, Hotel Management
Merci d'avoir choisi le Grand Hôtel Thalasso & Spa, au plaisir de vous revoir sur la côte BasqueAurélie D
by A verified traveler
Posted 4 Jan 2023 on Hotels
Comment from Hotel Management
27 Feb 2023 by Andoni Geuther responsable commercial , Hotel Management
Cher client, Nous vous remercions d'avoir pris le temps de partager avec nous votre expérience au Grand Hôtel Thalasso & Spa. Nous sommes ravis de constater que votre séjour vous a enchanté ! Nous espérons avoir la chance de vous accueillir très prochainement au Grand Hôtel Thalasso & Spa. Bien sincèrement, Andoni Geuther responsable commercial
by A verified traveler
Posted 9 Oct 2022
Gorgeous hotel on the waterfront - the most impressive in Saint Jean de Luz, with a nice (simple) spa. The staff are the highlight - effortlessly efficient & totally capable - from the (handsome) door men to the amazing receptionist, capable maids & talented masseuse.
The whole hotel was immaculately presented, including the room. My only disappointment was that the room was far too hot without the window open, and much too noisy with it open. So I didn’t sleep as well as I could have. This was a city facing room.
by A verified traveler
Posted 6 Oct 2022
by A verified traveler from mill valley
Posted 23 Sep 2022
Beautiful place
by A verified traveler
Posted 2 Sep 2022 on Hotels
Great facility, staff, and food. Location is superb!!!
