Ratings based on 995 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Apr 2024
convenience, cleaness
Comment from Hotel Management
13 Apr 2024 by Holiday Inn Express, Hotel Management
Hi Bella,Thanks for your comments, we are glad that you enjoyed your stay.Have a nice day!
by A verified traveler
Posted 7 Apr 2024
I appreciated the flexibility and professionalism of switching us to a room more conducive for resting well. The service and staff was above average. We truly enjoyed our visit.
Comment from Hotel Management
9 Apr 2024 by Holiday Inn Express Saint-Hyacinthe, Hotel Management
Hi Tina,Thank you for your review, we are glad we were able to accommodate your family as you needed.Have a nice day!
by A verified traveler
Posted 24 Mar 2024
Easy peasy, road stop place between Montreal and QC. Affordable, clean and just really easy.
Comment from Hotel Management
28 Mar 2024 by Holiday Inn Express Saint-Hyacinthe, Hotel Management
Hi Caroline,Thank you for the nice review, we hope to see you again soon!Have a nice day!
by A verified traveler
Posted 15 Mar 2024
Wet nice for an overnight stay
Good breakfast
Very comfortable sheets/bed
Comment from Hotel Management
20 Mar 2024 by Holiday Inn Express, Hotel Management
Thanks for the review! See you again someday soon.
by A verified traveler
Posted 10 Mar 2024
My card got charged twice accidentally because their system was not working properly almost charged a third time. I understand i will get it back cuz its the deposit but still. No carts at the enterance so hard to carry everything up to my floor with 3 kids. Pool was closed temporarily but later opened. Other then that the hotel is beautiful and clean. The sheets are very soft and cozy. Many places to eat around the hotel at walking distance. Extremely close to highway so great gor travel.
Comment from Hotel Management
12 Mar 2024 by Holiday Inn Express Saint-Hyacinthe, Hotel Management
Hi Stephanie,Sorry for the credit card issue, the deposit should be refunded soon. As for the pool, we sometimes have maintenance to do so guests are able to enjoy it without any issues. We are glad that these were the only issues you encountered, and that they are easily fixed. Let us know if we can do anything else!
by A verified traveler
Posted 5 Mar 2024
The staff were very accepting of my kitty but even though they spoke English, the guy who checked me in double charged me. In the morning it had to be corrected. He also didn’t know what it meant to make a copy of the receipt. The traffic noise was horrendous in the back of the hotel. Other than that everyone was pleasant and tried to fix all problems and it was very clean and comfortable.
Comment from Hotel Management
7 Mar 2024 by Holiday Inn Express, Hotel Management
Hi Virginia,Thank you for the review, we are glad to see that everyone tried to help you as much as they could, and that the issues were fixed before you left the hotel. As for the traffic, we have rooms facing the parking lot which are more quiet that you can book, and we also have earplugs available at the front desk.Have a nice day!
by A verified traveler
Posted 29 Jan 2024 on Hotels
Comment from Hotel Management
31 Jan 2024 by Holiday Inn Express, Hotel Management
Merci pour vos commentaires.
by A verified traveler
Posted 27 Jan 2024 on Hotels
Comment from Hotel Management
30 Jan 2024 by Holiday Inn Express, Hotel Management
Merci pour vos commentaires!
by A verified traveler
Posted 8 Jan 2024 on Hotels
Comment from Hotel Management
8 Jan 2024 by Holiday Inn Express, Hotel Management
Merci Rolf pour votre commentaire, bonne journée!
by A verified traveler from Cambridge
Posted 3 Jan 2024
Pet friendly, clean, close to places to eat, and convenient to highway; comfortable beds; amazing pillows; will stay again!
Comment from Hotel Management
8 Jan 2024 by Holiday Inn Express, Hotel Management
HI Daisy!See you soon :)
