Ratings based on 257 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
Good hotel, beautiful setting (the town is something out of a fairytale) and the cleanliness is good to excellent, with nice restocking of water/coffee/snacks each day which is appreciated. The cons were the bar area which was small and crowded (not sure why you would have it set in the lobby instead of the downstairs "cave") and the same poor guy working the front desk had to run over to make drinks, which caused service to be super slow and not so great. The spa was also very small and more of just a room inside the lobby, which again was just an odd use of space. The potential of having an outside bar or a full bar in the cave would be amazing! But unfortunately they don't agree. The second con was the restaurant; its pretty expensive and is just so so (maybe 3/5 stars) for dinner, and the breakfast being $18 per person is pretty steep for cheese, bread and cereal. You have to boil your own eggs and the hot area of cooked meats was always basically empty and barely warm. Our last day there, there was only one buy working all of the breakfast so everything was out, he was super stressed, the coffee machine ran out of milk, we waited 20 minutes for bread, no croissants etc. Overall the hotel was nice and we would stay again due to the location (nice quiet town), the cleanliness, daily cleaning, comfort of the bed (although the room we paid for looked a bit sparse compared to the photos), and most of the employees which were very kind. Room for improvement on the food/service
by A verified traveler
Posted 3 May 2024
Church bells nearby will wake you at 7am and not let you sleep until after 10pm.
by A verified traveler
Posted 21 Apr 2024
Wonderful.
by A verified traveler
Posted 14 Apr 2024
by A verified traveler from Crestview
Posted 7 Apr 2024
Wonderful visit, the property was beautiful and service was excellent. It was a very relaxing stay and we really enjoyed dinner and the restaurant. Glad we made reservations.
by A verified traveler
Posted 29 Dec 2023
Fantastic place to stay.
Comment from Hotel Management
23 Feb 2024 by Malek, Hotel Management
Dear Karlinta,Thank you for choosing our hotel for your stay. We are absolutely delighted that you enjoyed it!All the best,
by A verified traveler
Posted 28 Dec 2023 on Hotels
by A verified traveler from USAF Academy
Posted 24 Dec 2023
by A verified traveler
Great hotel in Alsace.
Posted 4 Dec 2023 on HotelsHaving previously stayed here, we looked forward to returning!! There are many hotels, Gites, etc., in the region to choose from. This hotel is the one to choose. It is a fantastic location to enjoy all of Alsace. The room was large, and breakfast was very good. The staff were wonderful, from the time we arrived, breakfast and even departure. We can’t wait to return!
by A verified traveler
Posted 26 Sep 2023
Great place to stay on the Alsace wine trail. Rooms are excellent - shower was among the best I have had in France in terms of water pressure and relaxation.
The hotel has an amazing front terrace area which overlooks the valley -- with ample outdoor furniture. Perfect place to relax with a glass of wine or a beer.
One issue we had which I reported to hotel the next day - they have outdoor lighting - a large spotlight was pointed at a tree outside of our room - but was also shining directly into our room. We had to fully draw the drapes cutting off the ventilation from the open window which is required for this older building. While we had a fan,
Recommend that you reserve dining ahead of time if you want to eat at the hotel's restaurant - we had to eat elsewhere because we did not reserve. But, this seems to be the pattern for most of the Alsace area.
Comment from Hotel Management
10 Oct 2023 by Malek, Hotel Management
Mr. HallerWe sincerely appreciate your feedback! We are delighted to learn that you had a wonderful stay along the Alsace wine trail and that our rooms and shower exceeded your expectations. Your observation regarding the outdoor lighting issue has been duly noted, and we are committed to making necessary improvements. As you rightly pointed out, reserving a table at our restaurant in advance is advisable due to the high demand in the Alsace area. We look forward to the pleasure of hosting you once again in the near future, ensuring another relaxing and enjoyable experience.
