Ratings based on 445 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Quiet central location
Posted 27 Sep 2023 on HotelsWhilst being in centre of St Etienne, the hotel was very quiet for Friday and Saturday nights. Room was clean and bed very comfortable. Rooms are compact but for the few days we were there OK for us. Reception staff all very helpful
by A verified traveler
Beware
Posted 20 Sep 2023 on HotelsIt was not was was advertised. It looked and felt like a prison cell. No air conditioning. The picture they use in advertising the hotel looks very pleasant and is not indicative of what it is insitue.
by A verified traveler
Posted 3 Aug 2023
The people at reception were helpful. The hotel is
right in the town center, a beautiful town square with lots of cafes and restaurants. The one thing that concerned me was no smoke alarms and the room did didn't lock and they only give you one key. Otherwise a pleasant stay.
by A verified traveler
Posted 16 Jul 2022
Lovely place,
Great location,
No air conditioning so it is a little warm at night.
by A verified traveler
Posted 11 Apr 2022 on Hotels
The location is good, and the room is clean. But the Wi-Fi wasn't easy to connect, and you should pay attention to the opening time of the reception.
by A verified traveler
Posted 13 Jan 2020 on Hotels
by A verified traveler
Basic hotel with excellent breakfast
Posted 19 Sep 2019 on HotelsA 3-start hotel which gives what you expect: reasonably priced accommodations with the basics.
Pro:
- Excellent location - smack in the middle of the center of town.
- Very nice breakfast
- Kitchenette (which we did not use)
Con:
- 45 Euro charge for using the Kitchenette seems unreasonable
by A verified traveler from Germany Russia USA
Posted 31 Aug 2019
Excellent location for the price! The room and the bathroom were pretty big, environmentally conscious ( light sensor in a corridor, soap and shampoo are in dispensers). The room had a small kitchenette, which one must leave clean. The only issue was a noise on the street ( young people socializing) after midnight on one night, so the window couldn’t be kept open ( no AC). Only one out of 3 help desk employers spoke English, which is okay when there are no issues, but could be tricky when there are.
by A verified traveler
Posted 24 Jun 2019
by A verified traveler
Posted 27 Mar 2019
Lots of work need to be done regarding cleaning service, the floor of the room probably has never been cleaned since opening of the hotel
Comment from Hotel Management
2 Apr 2019 by Nathalie, Hotel Management
Dear Client,
You have not been satisfied with your stay in our establishment and we sincerely regret it.
Please accept our apologies regarding the cleanliness. This incident has been reported to the cleaning team in order to prevent them from occurring again. It is also important that you inform us immediately of this issue, so that they can be fixed and make your stay as pleasant as possible.
We hope we will have the pleasure to welcome you again for a better experience.
Yours sincerely,
Nathalie – Quality Department
