Ratings based on 322 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
Nice place
by A verified traveler
Posted 4 Sep 2023
It was good stay. Friendly personnel ready to help with everything but need slight mprovement with English language.
This is an old facility and needs to get little bit of modern touch such as usb and usb-c outlets.
Hooks and shelves in the toilets needs to be better maintained and attached properly. The internal doors in apartment were not aligned properly on the hinges so could not get closed properly as well as locks on the doors.
Comment from Hotel Management
9 Sep 2023 by Anke, Hotel Management
Dear Peter, Thanks a lot for having taken the time to write a feedback regarding your stay at Le Frégate Provence. We are happy to read that you appreciated the friendlyness of our staff, even with some English lacks. The modern touch is in prospect and we are really sorry that you met some technical problems during your stay. We hope neverhteless to welcoming you soon again. Best wishes, Anke Heidrich / Front Office Manager
by A verified traveler
Posted 18 Aug 2023 on Hotels
Comment from Hotel Management
30 Aug 2023 by Mathilde, Hotel Management
Bonjour Julien,Nous vous remercions d’avoir pris le temps de rédiger un avis suite à votre séjour au Fregate Provence.Nous sommes très heureux de lire que vous avez passé un agréable moment en notre compagnie, et espérons vous accueillir de nouveau très prochainement. Bien cordialement,
by A verified traveler
Posted 13 Aug 2023
Excellent and welcoming staff, wifi and housekeeping needs improvement, overall it was excellent
Comment from Hotel Management
18 Aug 2023 by Mathilde, Hotel Management
Dear Mazen,We would like to thank you for taking the time to fill out our guest satisfaction survey following your stay at the Hotel Le Fregate Provence. We have taken good note of your comments which have been forwarded to our team. Thank you for your understanding and for helping us to improve our quality of service. Best regards
by A verified traveler
Posted 27 Jul 2023
Our apartment room was very comfortable and convenient for our family. We loved the view from the balcony.
With a comprehensive well maintenance for all areas, Le Fregate can easily reach higher level.
Comment from Hotel Management
6 Aug 2023 by Mathilde , Hotel Management
Dear Alp,Thank you for your glowing review following your stay with us. It's a pleasure to read that you enjoyed your stay with us so much. We appreciate your kind recommendation and hope to see you again at Le Fregate Provence very soon. Sincerely,
by A verified traveler
Posted 6 Aug 2022
by A verified traveler
Posted 17 Aug 2021
by A verified traveler
Posted 17 Aug 2021
by A verified traveler
Posted 3 Aug 2021 on Hotels
Comment from Hotel Management
15 Aug 2021 by Mathilde, Hotel Management
Bonjour,
Nous vous remercions d’avoir pris le temps de rédiger un avis suite à votre séjour dans notre établissement.
Nous espérons vous accueillir de nouveau très prochainement.
Bien cordialement,
by A verified traveler
Posted 18 Jul 2021 on Travelocity
The lack of WIFI, we were told since day one that they were working on it only to find out by a staff member that no one was actualy working on it since it has always been like these and was a known issue from management.
The hotel is old and in need of serious maintenance.
Comment from Hotel Management
10 Aug 2021 by Mathilde , Hotel Management
Dear Sir or Madam,
We would like to thank you for taking the time to fill out our guest satisfaction survey following your stay at Le Fregate Provence. We have taken good note of your comments which have been forwarded to our teams. Please be assured that the comfort and the satisfaction of our guests are our first preoccupation. Thank you for your understanding and for helping us to improve our quality of service. Best regards
