Ratings based on 355 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Oct 2023
The price versus quality is great.
Staff was helpful and friendly. Room was clean and simple, everything was there. Great place for a stop over.
by A verified traveler
Mediocre
Posted 18 Sep 2023 on HotelsRooms are quite ok. Good parking. Super strong springs for bathroom doors, hard to open. If you need any internet connection- stay away. They offer 0.6Mbps and they say it's fiber.
by A verified traveler
Nice stay
Posted 15 Jul 2023 on HotelsWe enjoyed our stay here.
Clean, comfortable and quiet.
We had a room at the back of the hotel, which was only overlooked by trees.
Breakfast was continental and included in our room rate.
There were a few restaurants close by and a supermarket which was handy.
Comment from Hotel Management
23 Jul 2023 by Sandy, Anaîs, Chloé, Sophie , Hotel Management
We thank you for your nice comment.We hope to welcome you very soon in our hotel.Cordially,Anais, Sophie, Chloe and SandyThe reception teamSure Hotel by Best Western St-Amand-les-Eaux France
by A verified traveler
Air con nor working in 30 degrees C
Posted 11 Jul 2023 on HotelsThis is a good budget hotel but our stay was spoilt by the air con not working. The member of staff was not really interested and it is our belief that it was deliberately switched off to save high fuel bills
Comment from Hotel Management
23 Jul 2023 by Sandy, Anaîs, Chloé, Sophie et May, Hotel Management
We thank you for your feedback following your stay with us.First of all, we would like to apologize for the inconvenience caused. Our air conditioning has not been turned off by us, we are having a technical problem.Sincerely,Anais, Sophie, Chloe and SandyThe reception teamSure Hotel by Best Western St-Amand-les-Eaux France
by A verified traveler
Posted 7 Jul 2023 on Hotels
Comment from Hotel Management
23 Jul 2023 by Sandy, Anaîs, Chloé, Sophie , Hotel Management
Merci pour cet agréable note !Au plaisir de vous accueillir de nouveauCordialement
by A verified traveler
Posted 29 Jun 2023 on Hotels
A good budget stop over that rivals Ibis at a gret price
Comment from Hotel Management
29 Jun 2023 by Sandy, Anaîs, Chloé, Sophie , Hotel Management
Thanks a lot for your appreciationshope to welcome you soon againregards
by A verified traveler
Posted 7 Jun 2023
Comment from Hotel Management
28 Jun 2023 by Sandy, Anaîs, Chloé, Sophie , Hotel Management
Merci beaucoup !au plaisir de vous accueillir à nouveaucordialement
by A verified traveler
Posted 29 Sep 2022 on Hotels
Comment from Hotel Management
16 Oct 2022 by Sandy, Anaîs, Chloé, Sophie et May, Hotel Management
Cher Cheryl,Merci d'avoir répondu à notre enquête concernant votre récent séjour dans notre établissement. Votre présence parmi nous est très importante, tout comme vos commentaires. Vos chaleureux remerciements nous vont droit au cœur et nous encouragent à toujours nous améliorer pour notre accueil et votre confort. Encore une fois, merci d'avoir pris le temps de répondre à notre enquête. Nous sommes sensibles à votre fidélité pour notre marque.Cordialement,
by A verified traveler
Posted 13 Jun 2022 on Hotels
Comment from Hotel Management
24 Jul 2022 by Sandy, Anaîs, Chloé, Sophie et May, Hotel Management
Bonjour,
Nous sommes ravies !!
Merci pour cette très bonne note
au plaisir de vous accueillir à nouveau
by A verified traveler
Posted 8 May 2022
Shortly after booking they notified me that they had no hot water and suggested that I cancel unless I wanted to shower in cold water. I told them to cancel, and I told Expedia to cancel. I still got charged and no feedback from neither property nor Expedia.
