Ratings based on 14 Verified Reviews

4.1 out of 5
100% of guests recommend
3.8 Room cleanliness
4.5 Service & staff
3.5 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

photos are deceiving

Posted 29 Jul 2020 on Hotels
I booked this for my wife and her mom. For the price they had terrible experience. Room was not at all as pictures. Old and run down, hard bad, hard pillows, broken door of the bathroom, toilet flush didn't work. Buffet breakfast didn't have many choices and was poorly organized as far as silverware and placement. Overall, for $70+ a night you can get much better hotel.
Comment from Hotel Management
29 Jul 2020 by Baanpufa Team, Hotel Management
Dear guest, We’re very surprised to see this review from you on Expedia as you just told us before your departure that you had a great stay and loved the meals here. We have always been grateful to every comments from our guests as it is the best platform for us to keep improving our property and service. However, we need to clarify about some untrue information. Our rooms are exactly the same as it’s posted on website and OTA. We regularly update our pictures on every channels and we did just have a big renovation during the COVID-19 lockdown period. We checked the bathroom door and toilet flush right after reading your review and it works absolutely fine without any issues and we would be more than ready to assist our guests if there’s any issue during their stay. However, you never mentioned those problems at all during your stay. The real problem might be the breakfast buffet as we had more than 170+ guests over the long weekend and there were some delays to fill up some types of food. We do apologize about the breakfast buffet and we will keep improving our breakfast line and have a better schedule to organize it more effectively. Thank you for your review. We will learn from them and keep improving our service and keep being better for your next visit. Best Regards,
4 out of 5
by A verified traveler

Posted 3 Jun 2020 on Hotels
Comment from Hotel Management
29 Jun 2020 by ฺBaanpufa resort team, Hotel Management
ขอบคุณสำหรับคะแนนรีวิวนะคะ หวังว่าจะได้บริการลูกค้าอีกครั้งในโอกาสหน้านะคะ
4 out of 5
by A verified traveler

Posted 8 Jan 2020 on Hotels
the service was wonderful. Very kin
Comment from Hotel Management
11 Jan 2020 by Baanpufa Resort, Hotel Management
Dear Matthew, thank you so much for your review. Our staff its glad to hear about your comment. We are happy to have received you and we wait to see you here in the future! Best regards,
4 out of 5
by A verified traveler from Bangkok

Posted 31 Dec 2019
Very pleasant resort in a lovely setting. Rooms are adequate, bathrooms simple but work. Rooms could do with a chair in them also river rooms an additional chair would be nice. Very helpful and wonderful staff, thanks in particular to Khun Champ at reception and the restaurant team. Delicious Thai food thank you served in a lovely garden setting. Great value for money resort and to explore the sights nearby. Kap Khun Mah Krub
Comment from Hotel Management
11 Jan 2020 by Baanpufa Resort, Hotel Management
Dear guest, thank you so much for your review. Our staff and chefs are glad to hear about your comment and we are improving our facilities to make them even more comfortable. We are glad you enjoyed our beautiful place and we hope to see you again in the future. Best regards,
5 out of 5
by A verified traveler

Fantastic and welcoming stay

Posted 11 Nov 2019 on Hotels
Thanks to the great service given by staffs, we truly enjoyed our stay at Baanpufa Resort. Good location and nice big rooms. Only downside was that the wifi connection is poor.
Comment from Hotel Management
26 Dec 2019 by baanpufa resort, Hotel Management
Dear guest Thank you for all and we so happiness that you get enjoyed from here and we got it your recommend so we will developed about WIFI signal for make here to good place in future Best regards Baanpufa resort team
5 out of 5
by A verified traveler

Posted 22 Aug 2019
Comment from Hotel Management
20 Sep 2019 by Baanpufa Team, Hotel Management
Dear guest, Thank you so much for your value feedback and big compliment for our team. It was a real pleasure for us to welcome you and have you as our guest. Best regards,
4 out of 5
by A verified traveler

Posted 18 Aug 2019
Positive good staff good food Negative no room service
Comment from Hotel Management
20 Sep 2019 by Baanpufa Team, Hotel Management
Dear guest, Thank you so much for your value feedback and big compliment for our team. It was a real pleasure for us to welcome you and have you as our guest. I promise that we will do our best to follow your suggestions and make it better for your next visit to Baanpufa Resort. Looking forward to welcome you and your family back in this near future. Best regards,
5 out of 5
by A verified traveler

Posted 29 Jul 2020 on Hotels
Comment from Hotel Management
20 Aug 2020 by Baanpufa resort team, Hotel Management
Thank you very much for your review. We hope that we will have a chance to assist you again.
1 out of 5
by A verified traveler

Horrible

Posted 13 Aug 2019 on Hotels
La Verdad todo nos ha decepcionado, desde el estado de la habitación, vieja y sucia, al servicio de los trabajadores , bordes y sin respecto. Nada más llegar nos dicen que teníamos que pagar la estancia en efectivo y yo le pregunto porque no avisan el cliente, la respuesta es un silencio general , porque lamentablemente los trabajadores no entienden casi nada de ingles. La gente que ha votado 10 este sitio ha votado con los pies. Horrible .
Comment from Hotel Management
20 Sep 2019 by Baanpufa Team, Hotel Management
Dear Marika, Thank you so much for your valuable feedback. It was a real pleasure for us to welcome you and have you as our guest. However, we do have to clarify some of your statements toward our service. You checked in to the resort on Sunday 11th of August and checked out on Monday 12th of August. We stated clearly on the message that we only accept cash, QR code payment or bank payment. When you checked in, the staff had difficulty understand your English so they decided to call the manager to explain the situation. I did call you myself to explain and help you with the direction to the closest ATM machine which is only 5 minutes away from the resort. All the staff welcomed and treated you and your group with respect as we value our pride in service and the satisfaction of our guests. Thank you again for your visit and I hope I could have the opportunity to welcome you in the future. Best regards,
5 out of 5
by A verified traveler

Posted 1 Aug 2019
Comment from Hotel Management
20 Sep 2019 by Baanpufa Team, Hotel Management
Dear guest, Thank you so much for your value feedback and big compliment for our team. It was a real pleasure for us to welcome you and have you as our guest. Looking forward to welcome you and your family back in this near future. Best regards,
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