Ratings based on 995 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Apr 2024
Great experience
Comment from Hotel Management
17 Apr 2024 by The Hotel chicoutimi team, Hotel Management
Hello,Thank you for your enthusiastic feedback! We are delighted to hear that you had an excellent experience with us. Your satisfaction is our top priority. We hope to see you again soon to offer you an equally pleasant experience, and we always strive to provide the best possible service.Thank you for placing your trust in us and we look forward to seeing you soon.Best regards,
by A verified traveler
Posted 16 Mar 2024
Very nice hotel but the mattress of the bed is a bit too hard.
Comment from Hotel Management
21 Mar 2024 by Hôtel Chicoutimi team, Hotel Management
Thank you, Sebastien, for your feedback. We're glad you enjoyed your stay. We note your comment on the mattress and will consider it as we strive to improve. Hope to see you again!
by A verified traveler
Posted 2 Nov 2023 on Hotels
by A verified traveler
Posted 2 Nov 2023 on Hotels
by A verified traveler
Posted 9 Oct 2023
Bathrooms outdated, odd room layout
by A verified traveler
Posted 22 Aug 2023
by A verified traveler
Posted 20 Aug 2023
We stayed for two days. On Expedia, the hotel was advertised as dog-friendly. We checked in with our dog. 2 days later, upon checkout, the hotel slapped $100 dog charge on us. We were not made aware of this charge prior to checking in, as there was no mention of it on the Expedia. As I informed the clerk of this fact, I was told that I needed not to have relied on Expedia and looked on the hotel website. Not only does the staff not know the meaning of « hidden charge », their idea of customer service is quite deficient. The haggled for everything, from breakfast to a bottle of water. And this after we paid the $250 per night! Not recommending this hotel, and planning to dispute the hidden dog charge. Small-time pettiness is their philosophy.
by A verified traveler
Posted 19 Aug 2023
by A verified traveler
Posted 17 Aug 2023 on Hotels
Comment from Hotel Management
21 Aug 2023 by cm, Hotel Management
Chère lyse,Nous tenons à vous remercier d'avoir choisi notre établissement pour votre récent séjour. Nous sommes ravis de voir que vous avez attribué une note de 8/10 à votre expérience.Votre avis est important pour nous et nous sommes heureux de savoir que vous avez apprécié votre séjour chez nous. Si vous avez des suggestions ou des commentaires à partager pour nous aider à améliorer encore davantage nos services, n'hésitez pas à nous les faire parvenir.Nous espérons avoir l'opportunité de vous accueillir à nouveau à l'avenir et de vous offrir une expérience encore plus satisfaisante.Cordialement,L'équipe de l'Hôtel Chicoutimi
by A verified traveler
Posted 14 Aug 2023
Renovated room with a Murphy bed. Very clean and a good sized room. However the Murphy bed did not go up so we had one desk chair and the bed to sit on. Also the drains in the bathroom drained very very slowly.
There is a clear glass table in a sitting area in the lobby that's kind of hard to see if you are not looking directly at it. I end up falling over it cutting and bruising my shin.
Comment from Hotel Management
14 Aug 2023 by cm, Hotel Management
Dear Mike,Thank you for choosing to stay with us and for taking the time to share your feedback. We truly value your input, as it helps us improve our services and better meet our guests' needs.We're pleased to hear that you found your renovated room to be clean and spacious. We apologize for the inconvenience you encountered with the bed and the bathroom drains. We have already addressed these issues to ensure they are resolved promptly.Regarding the glass table in the lobby, we apologize for any injury you may have sustained. Your safety is of paramount importance to us.We would like to emphasize that our rooms are designed to be adaptable when booked with our modulable services. The current room you had was a booked for a standard bedroom configuration.We would be delighted to welcome you back for your next stay with the this concept, allowing you to fully enjoy a more flexible and spacious environment.We're genuinely sorry to hear about your accident, and we encourage you to reach out to us directly so that we can better understand the situation and discuss it further. Your comfort and well-being are of utmost importance to us, and we want to ensure that your next stay is comfortable, safe, and enjoyable.Thank you again for your valuable feedback, and we hope to have the opportunity to provide you with a truly exceptional experience during your next visit.Best regards,Caroline TrépanierOpérations Manager
