Ratings based on 988 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
This place is a hidden gem in the saginaw area. Will stay again
Comment from Hotel Management
26 May 2024 by Vamsi, Hotel Management
Thank you for taking the time to leave us feedback. We always love to hear from our guest. Please visit us again in the future.
by A verified traveler
Posted 21 May 2024
Good value
Comment from Hotel Management
22 May 2024 by Anuhya, Hotel Management
Thank you for your feedback. We're pleased to hear you found good value in your stay.
by A verified traveler
Posted 21 May 2024
I liked how clean the room was.What i didn't like is that the outside area for leisure didnt exist. All the chairs and tables were stacked up on top of each other in a small area that couldnt be used. And they had a dirty piano with a thick layer of dust in the lobby area.
Comment from Hotel Management
22 May 2024 by Anuhya, Hotel Management
Thank you for your feedback. We're glad to hear you appreciated the cleanliness of your room. We apologize for the lack of usable outdoor leisure space and the condition of the piano in the lobby. Your comments will help us improve these areas for future guests.
by A verified traveler
Posted 20 May 2024
Our room was not cleaned at all, even prior to our stay. There was food left in the fridge and nobody cleaned the room at all on our 2 night stay.
There was nothing for hreakfast except psncakes. After adviding the front deask they came out with blvery runny scrambled eggs that was not efible. I will never stay here again!
Comment from Hotel Management
22 May 2024 by Anuhya, Hotel Management
We apologize for the unacceptable condition of your room and the lack of proper breakfast options during your stay. Your feedback is crucial, and we will address these issues with our housekeeping and kitchen staff to ensure improvements are made. Thank you for bringing this to our attention, and we regret that we did not meet your expectations.
by A verified traveler from Warren
Posted 20 May 2024
Comment from Hotel Management
21 May 2024 by Bhanu, Hotel Management
Thank you ,Nicoleta. Our first goal is to provide our visitors with outstanding service and a comfortable environment, so we're delighted to hear that we were able to live up to your expectations. We value your opinions and look forward to having you stay with us again soon for another fun experience. Please let us know if there is anything further we can do to enhance your next visit. We hope to have you here once more soon!
by A verified traveler
Posted 20 May 2024
The rooms are in need of repairs the bathroom was not working. The window curtains were broke. And some false advertisement. Breakfast was terrible.
Comment from Hotel Management
20 May 2024 by Vamsi, Hotel Management
Thank you for sharing your feedback. We're deeply sorry to hear about the issues you encountered during your stay. This is not the experience we aim to provide our guests. We apologize for the inconvenience caused to you. Your comments have been shared with our maintenance and housekeeping teams to ensure these problems are addressed promptly. We hope you will consider giving us another chance to provide you with a more pleasant stay in the future.
by A verified traveler
Posted 19 May 2024
Bathroom toilet didn’t flush / had a leak so there was flood of water on floor. Curtains in room broke. Had to use bucket with water to flush the toilet down, breakfast was very limited options,
Comment from Hotel Management
20 May 2024 by Vamsi, Hotel Management
Thank you for sharing your feedback. We're deeply sorry to hear about the issues you encountered during your stay. This is not the experience we aim to provide our guests. We apologize for the inconvenience caused to you. Your comments have been shared with our maintenance and housekeeping teams to ensure these problems are addressed promptly. We hope you will consider giving us another chance to provide you with a more pleasant stay in the future.
by A verified traveler
Posted 19 May 2024
The AC vented into the hallway so the hallway was extremely hot. The room was comfortable though. The rooms were spacious. The linens were clean.
Comment from Hotel Management
20 May 2024 by GM, Hotel Management
Thank you for taking the time to share your feedback. We're glad to hear that you found your room comfortable and spacious, and that the linens were clean. We apologize for the inconvenience caused by the AC venting into the hallway. We appreciate you bringing this to our attention and will address the issue to ensure a more pleasant experience for all our guests. We hope to have the opportunity to welcome you back and provide you with an even better stay in the future.
by A verified traveler
Posted 19 May 2024
Dark
Comment from Hotel Management
19 May 2024 by Joe, Hotel Management
Thank you for taking the time to leave us feedback. Since we have a lot of wood it does come off darker than white painted walls. We hope you visit us again in the future.
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
20 May 2024 by GM, Hotel Management
Thank you for taking the time to leave us feedback. We apologize for the issues if you have experienced during your stay. Please always call the front desk when you have an issue so we can try to fix it right away. We hope you visit us again in the future so we can show you that we can do better.
