Ratings based on 891 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
They were under remodel so not totally accurate review. Staff was awesome room was decent no complaints here. Surrounding area is not great but for quick bites too eat or quick stays no big deal definitely accommodating for short stays.
by A verified traveler
Posted 4 May 2024
by A verified traveler
Posted 3 May 2024
Overall really nice, had a stain on the sheet when I arrived and they took.care of it right away.
by A verified traveler
Posted 3 May 2024
Clean, friendly staff
by A verified traveler
Posted 19 Apr 2024
Great job renovating - rooms very nice
by A verified traveler
Posted 17 Apr 2024
Beautiful spacious rooms that even though the hotel is going through renovations doesn't detract from the quality. Pool is built for families in mind. Breakfast that surpassed many of others I've stayed at before. Very friendly and helpful staff that went above and beyond expectations. 10/10 will become my new frequent stay when I travel!
by A verified traveler
Posted 7 Apr 2024
I had my family come into town from Virginia for our Foster Mom’s 95th Birthday Party. I booked them a room at the Hampton Inn and Suites in Saginaw, MI. I booked it in my name because I was paying for it with my credit card and since I was a Saginaw resident I was told by the front desk staff that my incidental deposit was $400. That is outrageous for a one night stay. Since I didn’t cancel it by the cancellation date that I can’t get my money back. I was not trying to cancel, I was not aware of the $400 deposit until I tried to check in. I didn’t have the deposit so I had to leave and find some where else for them to stay. I feel this is ripping people off. When you get there to try to checkin thinking your deposit is going to be $50 then be told you have to pay $400 is insane. Just think of how many people lost their money because of this crazy policy. This needs to be addressed before more people get ripped off. This is nothing against the actual hotel, it’s the local policy that’s a rip off.
by A verified traveler
Posted 6 Apr 2024
by A verified traveler
Posted 5 Apr 2024
The only thing I was a little disappointed about was that the hotel shows that it has a Jacuzzi but, does not. They has remolded the entire hotel so the rooms are brand new. The pool was cold so I didn't get to enjoy it. The lady Mary at the front desk is very nice. Before checking into the hotel. I had left a really bad hotel that had bad service and two of the hotels rooms windows busted out and boarded up. A strange man walked up to me asking for money and no one was at the front desk for 20 minutes. When I came to al I has booked a bad hotel Hampton Mary greeted me with a smile and even listened to me tell her the shocking story about the Q Inn hotel 1 min way. Really nice lady. So I really was looking forward to the réflexion of the Jacuzzi. Thank you Mary for making me and my family feel safe.
by A verified traveler from Newbury Park
Posted 29 Mar 2024
