Ratings based on 146 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Sep 2023
I must commend Yitzchak, the manager of the hotel for his kindness towards us !
Comment from Hotel Management
12 Sep 2023 by stav, Hotel Management
Dear JayWow! What a great way to start the day ! Thank you for giving us this perfect rate !We take an effort to satisfy everyone and I am happy to see it's working ! Looking forward to have you as our guest again.Best Regards,StavGuest relations managerRuth Safed
by A verified traveler from Monroe
Posted 5 Sep 2023
Comment from Hotel Management
28 Sep 2023 by Ro-e, Hotel Management
Dear Leonard,Thank you for choosing to stay at the Ruth Safed Hotel and for devoting your time to write this feedback.I am very glad you enjoyed the beautiful hotel and its surroundings but so sorry to hear about the staff and restaurant.I do hope you will give us a chance in the future to correct your experience. Kind Regards,Ro-eGuest relations Ruth Safed
by A verified traveler
Posted 3 Sep 2023
Overall was beautiful
Comment from Hotel Management
6 Sep 2023 by Stav, Hotel Management
Thank you for giving us this perfect rate !We take an effort to satisfy everyone and I am happy to see it's working ! Looking forward to have you as our guest again.Best Regards,StavGuest relations managerRuth Safed
by A verified traveler
Posted 2 Sep 2023
Very dishonest anything they promised they lied about… very upsetting would not reccomend
Comment from Hotel Management
3 Sep 2023 by stav, Hotel Management
dear YechezkelI have received the survey you filled out after your departure this morning and was sorry to hear that you were not satisfied with the courtesy and professionalism of the staff. We will take note of the comments as we are making constant efforts for a successful stay for all our guests.Hope to see you again among our guests.Kind Regards,StavGuest relations managerRuth Safed
by A verified traveler from Tyler
Posted 1 Sep 2023
This is an older property with different levels and lots of stairs to negotiate with luggage. It took some effort to get everyone and our luggage from the car park to the room (hauling bags ups numerous flights of stairs).
Comment from Hotel Management
3 Sep 2023 by stav, Hotel Management
dear DavidThank you for staying with us. I have checked your reservation.Indeed, as the hotel is such a special and unique part of the old city of Safed, there are many stairs but some say it is a part of the magic . For your next stay, I urge you to request a room in the Geffen wing, which has an elevator.Hope to see you again among our guests.Kind Regards,StavGuest relations managerRuth Safed
by A verified traveler
Posted 26 Aug 2023
The only issue is the lack of flexibility of the hotel staff. I booked 2 rooms for me and for my elder parents who need some time to move and organize themselves. I asked for any option for a later departure on the last day. Not only it was declined but also the hotel staff came and knocked to my parents’ room one hour before the regular time, asking them to leave (earlier though). This is very inappropriate for that type of hotel and toward that kind of slow motions old people, particularly because our rooms were not ready until 45 minutes past the checking time.
Maybe the hotel should indicate in the description that flexibility and velocity is expected from customers there and not from the hotel staff.
Comment from Hotel Management
27 Aug 2023 by stav, Hotel Management
dear Danthank you for your feedbackmy name is stav and i am the guest relation manager at "ruth safed" hotelat dan hotels we put satisfaction of our guests as a top priority and as such we try to make most of our guestshappy and have joyful vacation with uswe are having difficulty to except all of our guests request regarding late check out at august , " hot season" , when ever someone asking to make late check out - not all the time we succeed to fill his request - but I can guarantee that we do our best. We have taken your comments to our attention and they have been forwarded to the department heads in order for them to be treated immediately and to prevent their recurrence in the future.I do hope you will give us a chance in the future to correct your experience. Kind Regards,StavGuest relations managerRuth Safed
by A verified traveler
Posted 14 Aug 2023 on Hotels
Comment from Hotel Management
16 Aug 2023 by stav, Hotel Management
dear JeffreyWow! What a great way to start the day ! Thank you for giving us this perfect rate !We take an effort to satisfy everyone and I am happy to see it's working ! Looking forward to have you as our guest again.Best Regards,StavGuest relations managerRuth Safed
by A verified traveler
Posted 31 Jul 2023 on Hotels
Comment from Hotel Management
1 Aug 2023 by stav, Hotel Management
dear YaffaWow! What a great way to start the day ! Thank you for giving us this perfect rate !We take an effort to satisfy everyone and I am happy to see it's working ! Looking forward to have you as our guest again.Best Regards,StavGuest relations managerRuth Safed
by A verified traveler from brooklyn
Posted 24 Jul 2023
every thingwas good, from food to sleep
Comment from Hotel Management
25 Jul 2023 by stav, Hotel Management
dear BerlWow! What a great way to start the day ! Thank you for giving us this perfect rate !We take an effort to satisfy everyone and I am happy to see it's working ! Looking forward to have you as our guest again.Best Regards,StavGuest relations managerRuth Safed
by A verified traveler
Posted 2 Jul 2023
Loud yelling noises every weekend night until 2-3am.
Comment from Hotel Management
6 Jul 2023 by stav, Hotel Management
dear shalomdid you ask reception for help?if not they will be happy to assist youyelling from the hotel or outside at the city?regards
