Ratings based on 196 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Francisco
Posted 13 Jun 2024
Great location
Comment from Hotel Management
14 Jun 2024 by TownePlace Suites Cal Expo, Hotel Management
Thank you so much for taking the time to leave us a review. We appreciate your feedback and are glad you enjoyed your stay. Hope to see you again soon!
by A verified traveler
Posted 31 May 2024
Staff was always accommodating and awesome. Friendly assistant manager, maintenance staff and housekeepers and the lady that does the breakfast. Would recommend to families for sure.
Comment from Hotel Management
1 Jun 2024 by TownePlace Suites Cal Expo, Hotel Management
Thank you for leaving us a review, Aisha. We are so happy to hear that you enjoyed your stay and that the staff was awesome!
by A verified traveler
Posted 31 May 2024
I was asked $200 dollars in deposit, this is nor rhe first time I use a hotel or expedia, other hotels always ask $50-$100 dollars deposit, they put a hold on my card and they have not reimbursed yet. I called the hotel and told me this will take 7-10 days to be release in my card. I also asked for a receipt and they declined telling me that I used a third party and I will have a receipt with expedia. Something fishy is with this hotel
Comment from Hotel Management
1 Jun 2024 by TownePlace Suites Cal Expo, Hotel Management
Hello, Yanet. We are saddened to hear that there were some were issues with your stay. Just to confirm, we do require a 200 incidental hold for third party reservations, and it is listed on the booking website. Unfortunately, it is standard that it will take 3-7 business days to reflect back on your account depending on your bank. We wish it was quicker and we do apologize for any inconvenience this may have caused. In addition, when you book through a third party, they are required to provide you with the receipt of the charges. However, I have looked into this for you and your deposit was refunded on the day of check out. We hope that you will stay with us again and we aim to give you a better experience. Thank you for taking the time to leave us a review and we appreciate your honest feedback.
by A verified traveler
Posted 31 May 2024
Very nice and clean!
Comment from Hotel Management
1 Jun 2024 by TownePlace Suites Cal Expo, Hotel Management
Thank you, Miguel! We love to hear your feedback and we hope to see you again soon!
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
1 Jun 2024 by TownePlace Suites Cal Expo, Hotel Management
We are saddened to hear that your stay was anything less than perfect. We do appreciate you taking the time to leave us a review and will be using your review to show our staff to make any necessary improvements.
by A verified traveler
Posted 27 May 2024
I really in joyed it
Comment from Hotel Management
28 May 2024 by TownePlace Suites CalExpo, Hotel Management
Thank you, Ramona! We hope to see you again soon!
by A verified traveler from Modesto
Posted 27 May 2024
Comment from Hotel Management
1 Jun 2024 by TownePlace Suites Cal Expo, Hotel Management
Tony, thank you for taking the time out to leave us a review. We love to see reviews like this and keeps us motivated to continue to give guests the best experience possible! We look forward to seeing you again soon.
by A verified traveler
Posted 5 May 2024
Areas did not smell clean. Unpleasant odor in halls.
Comment from Hotel Management
11 May 2024 by TownePlace Suites Cal Expo , Hotel Management
Thank you for taking the time to share your feedback. I do apologize that we fell short of a perfect stay. We always want to ensure our guests feel happy and welcomed, I will be sure to pass on your feedback with the team. We hope you will give us another opportunity should your travels bring you back to the area.
by A verified traveler
Posted 30 Apr 2024
In my room the TV not working properly I have to call for kitchen garbage and kitchen pot and 40 bags
Comment from Hotel Management
11 May 2024 by TownePlace Suites Cal Expo , Hotel Management
Thank you for taking the time to share your feedback. I do apologize that we fell short of a perfect stay. We always want to ensure our guests feel happy and welcomed, I will be sure to pass on your feedback with the team. We hope you will give us another opportunity should your travels bring you back to the area.
by A verified traveler from Lompoc
Posted 21 Apr 2024
Comment from Hotel Management
11 May 2024 by TownePlace Suites Cal Expo , Hotel Management
Your feedback has been shared with our entire team. Once again, I appreciate you taking the time to share your feedback.
