Ratings based on 67 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
Shower flooded the bathroom, asked for more towels and housekeeping brought us some that all were very stained and whatever chemical they use on their sheets caused a face rash on my entire family that stayed there
Comment from Hotel Management
15 May 2024 by Manager, Hotel Management
Hello Bethany,We aim to provide a comfortable stay for all our guests and take your feedback seriously. We encourage guests to reach out to our management team directly to address any concerns they may have experienced during their stay. Your satisfaction is important to us, and we appreciate your valuable input.
by A verified traveler
Posted 14 May 2024
by A verified traveler
Posted 14 May 2024
Good
Comment from Hotel Management
14 May 2024 by Manager, Hotel Management
Hello Stephanie,We appreciate your feedback and are glad to hear you had a good experience at our hotel. If you have any further comments or suggestions, please feel free to contact us. Thank you for choosing to stay with us!
by A verified traveler
Posted 13 May 2024
Filthy hot tub, no chairs around pool area, ice machine not working, not enough tables for guests to sit and have breakfast. Booked two rooms and they could not be together, and then when we got the rooms they were dirty.
Comment from Hotel Management
14 May 2024 by Manager, Hotel Management
Hello Bobbie, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will address these concerns with our team. Your satisfaction is important to us, and we strive to improve our services for all guests.
by A verified traveler
Posted 13 May 2024
Once we arrived at the motel it took forever to get checked in, so many people in front of us in line had complaints of keys not working, no lighting (lamps) in their room or getting the wrong room all together. When we finally received our room keys, we drove to the back of the building and entered a dirty room that had not been cleaned from the last people that stayed there. Had to get back in the car and go back to the office in order to get another room. The second room was clean and somewhat pleasant, Later that evening we tried to get ice and the ice machine was broken and what did fall out had disgusting chunks of something in the ice. The hot tub was a cesspool of what can only be described as children’s urine as there were tons of screaming kids sitting in it , it was a greenish yellow water. The pool area had literally three pool chairs for the entire building. breakfast the following morning consisted of powdered water eggs, gray sausage or cereal. I guess you get what you pay for. My family and I will definitely not be staying at this location again.
Comment from Hotel Management
14 May 2024 by Manager, Hotel Management
Hello Bobbie, We are truly sorry to hear about the challenges you faced during your recent stay. We thank you for bringing these matters to our attention and assure you that we take your feedback seriously for any necessary improvements. Guest satisfaction is our top priority, and we apologize for any inconveniences you encountered. Please do not hesitate to reach out to our management team directly to discuss your experience further.
by A verified traveler
Posted 13 May 2024
Homeless all around the property, not clean and didn’t seem safe. I will pay more next time not to stay here again.
Comment from Hotel Management
14 May 2024 by Manager, Hotel Management
Hello Monique, We are disappointed to hear about your experience and apologize for any inconvenience caused. We take all feedback seriously and will address this with our team for improvements. Your safety and comfort are our top priorities, and we encourage you to reach out to management directly to discuss your concerns further.
by A verified traveler from Susanville
Posted 12 May 2024
Room was neat and clean. Linen, beddings and towels smelled fresh and looked clean. Bathroom, bathroom sink and counter as well as the surface areas of the room were all clean.
My only issue was with the unconventional toilet with the water reservoir cover removed and the flushing mechanism situated inside. It was a little unplesant to look at especially since the water kept on flowing and going down the overflow valve. I understand the intention to have a low flow flush system but unfortunately it does not work. You have to flush several times and it still does not clean the bowl fully. Plus the running water kept us awake most of the night until we shut off the water supply completely.
Comment from Hotel Management
13 May 2024 by Manager, Hotel Management
Hello Jonathan, Thank you for appreciating our clean room amenities. We're glad that you found the room satisfactory overall. We appreciate your feedback regarding the toilet system, and we will be sure to pass it along to our maintenance team for review and improvements. Your comfort is important to us, and we apologize for any inconvenience this may have caused during your stay.
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Hello Nathan, We apologize for falling short of your expectations during your stay. We value your input and would like to learn more about your experience. Please reach out to us directly so we can address any issues you encountered. We hope to welcome you back in the future for an improved experience.
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Hello Esther, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
by A verified traveler
Posted 7 May 2024
People living in the rooms and partying in the parking lot, some sleeping in their cars, no security, walking on the floors made my socks black!
Comment from Hotel Management
7 May 2024 by Manager, Hotel Management
Hello Donna,We apologize for any inconvenience you experienced during your stay. Our team is dedicated to ensuring a comfortable environment for all guests. For any future concerns, we encourage guests to contact our management team directly for prompt assistance.
