Ratings based on 990 Verified Reviews
2.6 Room cleanliness
3.1 Service & staff
2.7 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2024
by A verified traveler
Posted 7 May 2024
When given our room the door lock was broken so we told management this and they shut the door and said someone will look at it but we would still be in the same room but when we said we were uncomfortable being in a room with a busted lock they complained before giving us a new room.
Comment from Hotel Management
8 May 2024 by Hotel Management, Hotel Management
Dear Alexa, Thank you for taking the time to share your feedback with us. We sincerely apologize for any disappointment caused by our staff's performance. We are committed to addressing your concerns and ensuring that all guest requests are handled promptly and professionally. It would be our pleasure to have the opportunity to make it up to you and provide you with the relaxing stay that you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 6 May 2024
by A verified traveler
Posted 21 Apr 2024
Good service
by A verified traveler
Posted 14 Apr 2024
I had a great experience. The staff were nice and made sure I was ok throughout my trip. My room was super clean with no bugs.
Comment from Hotel Management
15 Apr 2024 by Hotel Management, Hotel Management
Dear Jessica, Thank you for sharing your wonderful experience with us! We are delighted to read that our staff took great care of you and ensured you had a pleasant trip. It's also fantastic to know that you found your room super clean and bug-free, providing you with a comfortable stay. Your kind words mean a lot to us, and we look forward to welcoming you back to Extended Stay America for another memorable stay.Sincerely,Hotel Management
by A verified traveler
Posted 2 Apr 2024
by A verified traveler
Posted 18 Mar 2024
customer service they were on point and very helpful
by A verified traveler
Posted 24 Feb 2024
Check In was easy, the door to the room would not close properly and required it to be manipulated to lock it and room smelled like cigarettes especially when the air was turned on.
Homless people were lingering outside and made coming and going uncomfortable getting in and out of your car.
I was unable to get After Hours assistance because no one answered the phone provided outside the office.
Comment from Hotel Management
25 Feb 2024 by Hotel Management, Hotel Management
Dear Denise, Thank you for sharing your experience. We're sorry for the inconvenience with the room door and the unpleasant odor. Your safety and comfort are our priorities, and we regret that external factors impacted your experience. Your feedback is crucial, and we will address these concerns with the team to ensure a more comfortable and secure environment for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved and more comfortable stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 14 Feb 2024 on Hotels
by A verified traveler
Posted 22 Jan 2024 on Hotels
