Ratings based on 980 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
This property was extremely clean and the staff was amiable. The breakfast was self-serve,had many choices, and my husband made his own waffles! The coffee at breakfast was very good but the pods that were left in our room were terrible! All in all we had a great stay!
Comment from Hotel Management
4 Jun 2024 by Jennifer, Hotel Management
Thank you for taking the time to share your experience with us! We are delighted to hear that you found our property extremely clean and our staff amiable. It's wonderful to know that you enjoyed the variety of our self-serve breakfast and that your husband had fun making his own waffles.We appreciate your feedback regarding the coffee pods in the room and will certainly look into this to ensure we provide a better experience for our guests in the future.We're thrilled that you had a great stay overall, and we look forward to welcoming you back soon!
by A verified traveler
Posted 30 May 2024
Our stay was pleasant
Comment from Hotel Management
31 May 2024 by Jennifer, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 27 May 2024
The staff were friendly and welcoming.
We appreciate that the hotel is pet friendly, big points for that, but they only clean with brooms not vacuums which makes it difficult to remove the pet hair from rooms. Not sure why they opted for this.
We ended up sweeping and dusting our own room on a two-night stay and were charged $100 'pet fee' ($25per pet, per night), which we thought was unreasonable considering we cleaned our own room the first night.
We were told that they'll only offer room service if you request it. But if you do not request cleaning service they still charge you the pet cleaning fee for the day. This, we did not appreciate.
Heads up, ask about the contract you need to sign for your pets before you book.
Other than that, the room was fairly quiet despite the construction zone outside and the highway behind the building. Windows do a decent enough job blocking the noise and it helps to turn on the a/c.
Comment from Hotel Management
31 May 2024 by Jennifer, Hotel Management
Thank you for your feedback. The fee we charge for the pet is not for cleaning the room is for having the pet in the room. It is like having additional people in your room. We are happy to hear that the construction and highway did not affect your stay.
by A verified traveler
Posted 27 May 2024
Everything was 0. The minute I got onto my floor, it reaked of cigarettes. The bathroom ceiling was leaking water. The walls are pealing. This hotel is just completely a waste of money. I will never return again.
Comment from Hotel Management
31 May 2024 by Jennifer, Hotel Management
Thank you for taking the time to share your experience with us. We sincerely apologize for the numerous issues you encountered during your stay. Your feedback is deeply concerning, and we regret that we did not meet your expectations. Had you informed the front desk staff of your issues so we could have improved your experience.
by A verified traveler from Klamath Falls
Posted 23 May 2024
My neighbor kept me up all night. I called the front desk and nothing was able to be done about it.
Comment from Hotel Management
26 May 2024 by Jennifer, Hotel Management
hank you for taking the time to share your recent experience with us. We sincerely apologize for the inconvenience you faced due to the noise from the neighboring room and the subsequent disturbance it caused during your stay. The front desk staff did talk with your neighboring guest and ask you to inform us if there is a recurrence to let us know. But we did not get another call and the staff also went up to check after some time but did not hear the guest in the room.
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
22 May 2024 by Jennifer, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
22 May 2024 by Jennifer, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 19 May 2024
Hotel was not as expected. Overpriced, outdated, and run down. Very dirty, air-conditioniner was broken. TV pretty much only had sports channels and few basic cable channels. Smoke detector was covered with plastic. "Liquids" on headboard and stains on chairs. Bathroom was hardly cleaned, unknown stains on walls, floors, and doors in bathroom with a crack in the shower wall. Do not recommend.
Comment from Hotel Management
22 May 2024 by Jennifer, Hotel Management
hank you for sharing your feedback with us. We deeply regret to hear that your recent stay did not meet your expectations and that you encountered multiple issues during your visit. We take your comments very seriously and have already addressed these issues with our housekeeping and maintenance teams to ensure immediate corrective action. Thank you once again for your feedback. It is only through comments like yours that we can continue to improve our services.
by A verified traveler
Posted 16 May 2024
Great experience very friendly
Comment from Hotel Management
16 May 2024 by Jennifer, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 13 May 2024
Need to update and upgrade
Comment from Hotel Management
16 May 2024 by Jennifer, Hotel Management
Thank you for your feedback.
