Ratings based on 981 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Great experience very friendly
by A verified traveler
Posted 13 May 2024
Need to update and upgrade
by A verified traveler
Posted 13 May 2024
Staff at desk were rude. One of the rooms I booked was a suite and they ran out of bedding, so there were no blankets for my kiddos. The room itself was in rough shape with mix matched paint, bubbled up paint, the toilet was very wobbly (and I am only 116lbs.)
by A verified traveler
Posted 10 May 2024
Toilet clogged no plunger in room other then tat it was nice
by A verified traveler
Posted 6 May 2024
Very friendly and helpful staff!! They Will to do what they can to help☺ Had a wonderful experience! Thank you so much😊😊☺ tou guys were a life saver!!
Comment from Hotel Management
6 May 2024 by Jennifer, Hotel Management
We are delighted you had such a positive experience with the staff. Thank you for your feedback
by A verified traveler
Posted 6 May 2024
Not bad quality for the price
Comment from Hotel Management
6 May 2024 by Jennifer, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 5 May 2024
by A verified traveler
Posted 26 Apr 2024
In the first room the sink was blocked up, very very slow drain. In the second room smelled like smoke and tried to covered up with some kind of air freshner. Was upgraded to a suite and that was the worst. The floor was dirty. The walls were dirty not sure if it was make up, dirt or poop. I must say you get what you pay for. The staff tried their best to accommodate but the place needs a GOOD cleaning in rooms and hallways.
Comment from Hotel Management
1 May 2024 by Jennifer, Hotel Management
We deeply apologize for the inconveniences you experienced during your stay with us. Your feedback is invaluable to us, and we take it seriously. We're grateful for your understanding and acknowledgment of our staff's efforts to accommodate you despite the shortcomings you experienced. However, we acknowledge that our efforts were not enough to fully address your dissatisfaction. Thank you again for your feedback.
by A verified traveler
Posted 21 Apr 2024
The staff was great property could use a little touchup
Comment from Hotel Management
24 Apr 2024 by Jennifer, Hotel Management
Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you had a great experience with our staff. Providing excellent service is our top priority, and we're thrilled that it made a positive impression on you.We also appreciate your feedback regarding the property. Ensuring that our facilities meet the expectations of our guests is important to us, and we will certainly take your comments into consideration as we strive to enhance the overall guest experience.
by A verified traveler from Biddeford
Posted 20 Apr 2024
I like that everyone in the staff are great people i left my phone for 2 weeks and still got it back
Comment from Hotel Management
20 Apr 2024 by Jennifer, Hotel Management
Thank you for your kind words! We're delighted to hear that you had such a positive experience with our team during your stay. Providing excellent service and ensuring the safety and security of our guests' belongings are top priorities for us.We understand how important it is to feel confident in leaving personal items behind, and we're thrilled that our staff was able to exceed your expectations by returning your phone to you promptly.We appreciate your feedback and hope to have the pleasure of welcoming you back to our hotel in the future.
