Ratings based on 49 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Feb 2020
by A verified traveler
Posted 21 Jul 2019 on Hotels
by A verified traveler
Amazing stay
Posted 2 Jun 2019 on HotelsThe service was amazing, the price is incredibly reasonable, front desk was extremely helpful, and the view is second-to-none.
Comment from Hotel Management
21 Jul 2019 by Albert Schwaighofer, Hotel Management
Hello Ryan,
Wow - what an incredible feedback - thank you soooo much.
We hope to see you soon again.
by A verified traveler
Posted 12 Apr 2019
by A verified traveler
Posted 24 Jan 2019 on Ebookers
by A verified traveler
Posted 20 Dec 2018
The accommodation was clean and modern. The staff were extremely friendly and helpful. The food was exceptional. We had an amazing experience.
by A verified traveler
120 Euro cleaning bill for 4 nights!
Posted 19 Aug 2018We were not warned about the ridiculous cleaning bill added onto our room bill. 120 euros is outrageous, especially when l left the room cleaner than when we arrived. It completely overshadowed what was an enjoyable stay.
Comment from Hotel Management
22 Aug 2018 by Albert Schwaighofer, Hotel Management
Thank you for your review, eventhough it is as bad as it is. There is one online travel agency which is not able to add on our service charge to the total price.
This service charge is obligatory and includes the daily change of the towels in your apartment, dispose of the waste and the final cleaning after departure.
Please be asured that we noticed your apartment was spotless clean – doesn´t happen very often.
We are very sorry to hear, that this left a bad aftertaste regarding your stay with us.
Albert Schwaighofer and the Adler Team
by A verified traveler
Posted 6 Aug 2018 on Hotels
Comment from Hotel Management
20 Aug 2018 by Albert Schwaighofer, Hotel Management
Thank you for this fantastic score
by A verified traveler
Overpriced and Cleaning fee!
Posted 8 May 2018 on HotelsIf you book be aware of the fine print that they will charge a cleaning fee. We got hit up with a 90 Euro cleaning fee and I see in the fine print that they can charge up to 120 euro. We only stayed one night for approximelty 10 hours and had to pay 90 Euro which was outrageous! There are many other hotels in this town and elsewhere that will not charge this fee. Choose wisely! The hotel staff also disappear after 8:00PM and ask that you call ahead if you will be late. They will then leave the keys on the front desk for anyone to grab (if your lucky they will be waiting for you). Overall the room as very clean and big but not worth the cost of the room and cleaning fee. WiFi was also terribly slow.
by Olga
Posted 28 Nov 2017 on Hotels
The only bad thing was that everything was closed during our stay due to the off season. Also wee weren't aware that the restaurant inside the hotel was closed until December.Aside from that everything else was great.
Comment from Hotel Management
5 Dec 2017
Hello Olga,
Thank you very much for sharing your experience with us.
We are delighted to hear you enjoyed your stay with us, even though most restaurants and bars in Hinterglemm were still closed.
We hope to see you soon again.
Albert Schwaighofer and the Adler Team
