Ratings based on 49 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from New Orleans

This traveler left a rating score only Posted 14 Apr 2024
5 out of 5
by A verified traveler

Posted 19 Oct 2023 on Hotels
Staff is super friendly and helpful, helped us to organise sightseeing tours and let us leave our luggage while we went to Sapa. Breakfast is good and you can order Vietnamese coffee. Great location. Rooms are well equipped and laundry service is fast.
5 out of 5
by A verified traveler

Posted 15 Sep 2022
Great location. Neat and clean room. Excellent service. We definitely will come back and recommend to others.
3 out of 5
by A verified traveler

Posted 5 Mar 2020 on Hotels
Front desk staff weren’t friendly, no welcome greeting and missing smiles on their faces. Will not stay here next time !
4 out of 5
by A verified traveler

irst time to Sappa

Posted 8 Jan 2020 on Hotels
When you leave your luggage before or after you check in, they just leave it in attended. So be sure to lock it up. The train arrives early and you can not check in until 2 so be prepared to have morning activity planned before your check in
3 out of 5
by A verified traveler

Don’t trust the reception staff for taxi/ tours

Posted 30 Dec 2019 on Hotels
The stay was good overall. I wasn’t going to write a negative review the first time but due to a second incident I am convinced to write this. Please book your own taxi/ tour and do not trust the reception staff. It seems they have a ‘setting ‘ with the taxi drivers and they charge extra. The first time the receptionist booked a 2 hour tour for 575,000 vnd. It was overpriced and when I complained to the manager he apologized on behalf of the staff for not giving full information. Then at check out I asked another receptionist for a taxi to the bus stop 850m away. She said it will be 50000 vnd. I reminded her the distance then she said ‘ok give 30,000 vnd. When I asked her if the taxi is metered she pretended she didn’t understand . I went outside and got a taxi for 20000.
Comment from Hotel Management
2 Jan 2020 by Michael, Hotel Management
Dear Mansoor, Thank you for writing these reviews, I appreciate that. We are very happy for your review about our services overall, however, Sapa Legend Hotel warranty we do not sell any tour or taxi services unless there are guests asking for information, we provide. If there is any misunderstanding, we sincerely apologize for your poor experience with the reception. I promise this will never happen again in your next visit. Once again, thank you for choosing to stay at Sapa Legend Hotel. Michael
3 out of 5
by A verified traveler from Singapore

Posted 6 Nov 2019
The location is good but unluckily we got a room with bathroom issue. The water leaked from the bathtub and make the floor wet all over the place. The hotel didn’t provide any transport services from Sapa to Lao Cai station for the overnight train. You have 2 options, either take taxi (you can find it in front of the hotel but expensive) or you take a minivan bus about 50,000 VND per pax. You can book with the travel agent beside the Sun Plaza (just right beside the restaurant).
Comment from Hotel Management
22 Nov 2019 by Michael, Hotel Management
Thank you for choosing to stay with us and such a clear review. We needed that for our improvement! Looking forward to have you again at our property. Thanks and best regards.
5 out of 5
by A verified traveler

Posted 31 Oct 2019
Comment from Hotel Management
22 Nov 2019 by Michael, Hotel Management
Thank you for choosing to stay with us. Looking forward to have you again at our property. Thanks and best regards.
4 out of 5
by A verified traveler from Singapore

Posted 28 Oct 2019
Location of hotel is good and very helpful front desk staff
Comment from Hotel Management
22 Nov 2019 by Michael, Hotel Management
Thank you for choosing to stay with us and such a beautiful review. Looking forward to have you again at our property. Thanks and best regards.
5 out of 5
by A verified traveler

Posted 9 Oct 2019
The staff were beautiful and so helpful. The room I had was excellent with a wonderful balcony overlooking the lake
Comment from Hotel Management
12 Oct 2019 by Michael, Hotel Management
Thank you so much for such beautiful review. We're looking forward to serving you for the next visit!
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