Ratings based on 14 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Apr 2023 on Hotels
Comment from Hotel Management
8 May 2023 by Nguyen Duy Phuong Customer Experience Management., Hotel Management
Dear Ms. Maria,Thank you for taking a few moments to rating for us.Wishing you and your family good luck, happiness and all the bestBest regards,
by A verified traveler
Posted 21 Feb 2023 on Hotels
Comment from Hotel Management
22 Feb 2023 by Best regards, Nguyen Duy Phuong Guest Relation Ma, Hotel Management
Thank you for choosing to stay at Sapa Jade Hill Resort & Spa for your holiday. We hope you had a nice trip. Would you like to give us any review to help improve our service in the future ? we wish your have strong health, happy and lucky, Sir
by A verified traveler
Posted 16 Mar 2022
We liked the property's internal ambience, the swimming pool, the views from some of the bungalows/villas and the friendliness, professionalism and hard work of the staff and management. We disliked the noisy and dirty surroundings outside the property
Comment from Hotel Management
8 May 2023 by Nguyen Duy Phuong, Customer Experience Management., Hotel Management
Dear Mr. Raviv,Thank you so much for taking the time to tell us about your recent experience at Sapa Jade Hill.We look forward to welcoming you back in the future.Warm regards,
by A verified traveler
Posted 14 Mar 2022
Very friendly, professional, caring and hard working staff and management. The ambience within the property and the views from many of it's parts are beautiful
Comment from Hotel Management
8 May 2023 by Warm regards, Nguyen Duy Phuong Customer Experienc, Hotel Management
Dear Mr Raviv,Thank you for taking a few moments to share your experience. Your warm and kind words really mean a lot to us. We are so happy to hear you enjoyed your experience with us and this spectacular natural environment.We do hope to welcome you again in the future; we wish you all the best
by A verified traveler
Posted 11 Oct 2019
Lovely stay!
I saw Muong Hoa valley from my room and along the road in Jade Hill.
Great decoration and nice staff too
Comment from Hotel Management
17 Oct 2019 by Sapa Jade Hill Resort & Spa, Hotel Management
Thank you so much for your kind words. We hope to welcome you back again soon in Sapa Jade Hill Resort & Spa!
by A verified traveler
Posted 26 May 2019
The views were absolutely stunning, overlooking the valley below was a truly wonderful sight. The resort is only partly constructed though and noisy building work started before 7am every day. The road between reception and the room was so filthy our clothes were marked with mud and cement on nearly every trip between the two.
by A verified traveler
Don’t stay here
Posted 24 Apr 2019 on HotelsChose the sapa jade hill from recommendation of a Friend. Was told can have a padi field view in the room. The resort also looked great on the website. What a mistake ! The resort is so far from town and no amenities at all. Difficult to even get food. There is also no padi fields in sight. The buggy that’s supposed to pick us to and from our room can take a Long time to come. Sometimes you have to call them a few times before they send the buggy. We were 40 mins late for our dinner appointment Because the buggy didn’t come. The daily afternoon mist that last till the next morning makes things much worse. You cannot see beyond your outstretched hands. It’s so dangerous driving in and out of the resort. Our driver got lost on few occasions even after 2 days I don’t blame him because you simply cannot see the roads at all. I am surprised we didn’t get into any accidents.
Wanted to see the infinity pool that looked so gorgeous on the website but the staff told us it’s not completed yet. He even Had the audacity to tell us to come back next month when it MAY be completed. I doubt that it would be.
Wanted to take the horse rides but the staff said it was cancelled because the current horse (singular) is too young. Anyway got to see and pat the pony and told some photos.
by A verified traveler
Better to eat in Sa Pa
Posted 30 Mar 2019 on HotelsThe accommodations looked nice but the walls are so thin you can hear the neighbors in the loft either side. The food in the resort restaurant wasn't worth the price paid. We tried different foods both vietnamese and western and both were disappointing (my wife is vietnamese, i am western). The food in the town was mutch better, i suggest eating in Sa Pa town where the food is a quarter of the price and far better quality.
by A verified traveler
Posted 27 Feb 2019 on Hotels
by A verified traveler
Posted 3 Jun 2023
일단 벌레가 많이들어와요
그거빼곤 사실 뷰도그렇고 너무좋았어요.
직원분들도 너무 친절하시고 영어도 잘하시구요.
Comment from Hotel Management
7 Jun 2023 by 친애하는, 응우옌 주이 프엉 고객 경험 관리., Hotel Management
친애하는 Mr/Ms 정혜윤,리조트에 대한 경험을 공유해 주셔서 감사합니다. 만족하셨다니 저희 사파제이드힐 직원분들도 매우 기쁘게 생각합니다. 우리는 앞으로 리조트에서 다시 당신을 환영하기를 기대합니다.건강과 행운을 빕니다.
