Ratings based on 33 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
In the middle and away.
Posted 6 Jan 2024 on HotelsFriendly staff. Great location. Housekeeping could be sharper [my Sensodyne mini-tube of toothpaste disappeared and the minibar wasn’t restocked without prompting], but all-in-all good.
Comment from Hotel Management
5 Mar 2024 by Ms Anna - FOM, Hotel Management
Dear Mr Johan , Thank you for staying at Sapa Highland! It is our pleasure to know that you had an enjoyable experience. As guest satisfaction is our ultimate goal, we strive to take care of every details and deliver high quality services to all the guests. Your positive feedback truly motivates us to continue our hard work every day. Thank you once again for choosing us and we look forward to welcoming you back in the near future. Warm regards,
by A verified traveler
Posted 3 Jan 2024
Didn’t realized this hotel was up in a hill that I had to climb every time I trek down to the market. The hotel doesn’t offer a safe inside the rooms so had to request for it. Limited food choices from the breakfast buffet. Doesn’t feel like a resort even though they claim to be one. Staffs not as friendly or approachable.
by A verified traveler
Posted 1 Jan 2024
Had to request for a safe to be out in the room. Limited food choices for breakfast buffet and staffs not as friendly or welcoming.
by A verified traveler
Nice hotel but not really 4 star
Posted 24 Dec 2023 on HotelsThe staff was very helpful. Hotel was located quite close to the town Centre, but now directly at its heart. There is a street of massage outlets on the way to the hotel, so you can have a late night massage. The hotel staff is unable to help book a transfer from Hanoi, so you have to do it yourself. Although it is rated 4 star, the facilities do not live up to expectations. I would rate it 3 star (international standards), but I it is quite a plush hotel by Vietnam standards.
by A verified traveler
Posted 3 Aug 2023
Friendly, good food.
Comment from Hotel Management
11 Aug 2023 by Ms Anna - Front Office Manager, Hotel Management
Dear Ms Hoa, Thank you for staying at Sapa Highland Resort & Spa! It is our pleasure to know that you had an enjoyable experience. As guest satisfaction is our ultimate goal, we strive to take care of every details and deliver high quality services to all the guests. Your positive feedback truly motivates us to continue our hard work every day. Thank you once again for choosing us and we look forward to welcoming you back in the near future. Best regards,
by A verified traveler from Silver Spring
Posted 30 Jun 2023
The location of the hotel is removed from the hustle and bustle of the main part of town so it feels peaceful and quiet, but it still easily walkable to restaurants and shops. The room was large and bright and amenities were adequate. The buffet breakfast has fairly standard options with a range of Vietnamese and Western dishes. Overall the value for money at this hotel is decent and I would stay here again.
Comment from Hotel Management
4 Jul 2023 by Ms Anna - Front Office Manager, Hotel Management
Dear Mr Sung In , Thank you for sharing your feedback with us! It is our pleasure to know that you had a wonderful experience at the Sapa Highland . As guest satisfaction is our ultimate goal, we strive to take care of every details and deliver an enjoyable stay to all the guests. Your positive feedback is much appreciated and will motivate us to continue our hard work every day, Once again, our most sincere thanks for staying at the sapa highland. We hope to have a chance to welcome you back in the near future.Best Regards
by A verified traveler
Posted 27 Mar 2020
Comment from Hotel Management
12 May 2020 by Customer Care Team, Hotel Management
Dear Esteemed Customer,
Warm Greetings from Sapa Highland Resort & Spa.
Thank you very much for your stay with us and for the great review.
We look forward to welcoming you back in nearest future.
Kind regards
by A verified traveler from Israel
Posted 19 Feb 2019
Excellent facility, greate location, extraordinary staff.
Comment from Hotel Management
27 Feb 2019 by Hoang Trang (Ms.), Hotel Management
Dear Sir/Madam Yoram,
Thank you for choosing Sapa Highland Resort & Spa again and taking time to write us a review.
We are very happy to hear you had a satisfying time at our hotel. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with our staff.
Once again, thank you and you are always welcomed here for your revisit.
Best Regards,
by A verified traveler
Posted 12 Dec 2018 on Hotels
Comment from Hotel Management
15 Dec 2018 by Hoang Trang (Ms.) Assistant Sales Manager, Hotel Management
Dear Sir/Madam Josediego,
Thank you very much for choosing Sapa Highland Resort & Spa We sincerely hope you enjoyed your stay and will come back again!
Best Regard,
by A verified traveler
Highly recommend!!
Posted 26 Sep 2018 on HotelsThis was a really beautiful place, nicely decorated with excellent service. We had a balcony room overlooking a spectacular mountain view. The hotel is set up the hill a bit so it is peacefully away from traffic but still easily walkable to the main part of town for restaurants and shops. I had a great massage there, too!
Comment from Hotel Management
4 Oct 2018 by Quynh Pham, Hotel Management
Thanks for staying with us. We appreciate your feedback!
