Ratings based on 643 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Apr 2024
Incredibly dirty and unsanitary. Chunks of blood were caked on the headboard. Staff promptly cleaned it at my request, but it was disturbing that their cleaning staff chose to ignore it when making up the room for our stay as it was very easy and obvious to see. Toothpaste and brown water stains all over the bathroom walls from previous guests. The shower stank of urine and was also splattered with brown stains.
Comment from Hotel Management
25 Apr 2024 by Sales, Hotel Management
Dear Coral,We're sorry to hear about your experience and apologize for the unacceptable conditions you encountered. This is not reflective of our standards, and we take your feedback seriously. We will address these cleaning issues immediately. Thank you for bringing this to our attention.Sugar Marina Team
by A verified traveler
Posted 12 Apr 2024
The hotel is near the airport so it is convenient for airport transport. The hotel is an old building, but it is reasonable for its price.
Comment from Hotel Management
25 Apr 2024 by Sales, Hotel Management
Dear Christine,Thank you for your review. We're glad you found our location convenient for airport transport and that you felt we offered good value for the price. We appreciate your feedback and hope to welcome you back soon.Sugar Marina Team
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Sales, Hotel Management
Dear susan,Thanks for your perfect rating! We're delighted you had a great stay. We look forward to welcoming you back.Sugar Marina Team
by A verified traveler from Ocala
Posted 30 Mar 2024
We love the Aviation hotel. Great food. Breakfast buffet is outstanding.
Great ambience. Close to airport too
Comment from Hotel Management
30 Mar 2024 by Sales, Hotel Management
Dear Collene ,Thank you for your wonderful review! We're delighted to hear that you loved your stay at the Aviation hotel and enjoyed the great food and ambience, as well as our outstanding breakfast buffet. We hope to welcome you back again soon!Sugar Marina Team
by A verified traveler from Lakville
Posted 29 Mar 2024
The hotel is close to the airport and walking distance to the Naiyang Beach and Sinnat National Park. The decor is very fun and the staff is outstanding.
Comment from Hotel Management
30 Mar 2024 by Sales, Hotel Management
Dear David ,Thank you for your feedback! We're glad to hear that you enjoyed our convenient location near the airport, Naiyang Beach, and Sinnat National Park. We're also pleased that you liked our fun decor and found our staff to be outstanding. We hope to welcome you back again soon!Sugar Marina Team
by A verified traveler from Montreal
Posted 29 Feb 2024
Staff were confused, resistant to help, and gave me a key to a room that already had a person in it. The lady was startled when I let myself in.
I had to explain to them that they needed to apologize to the lady whose room I let myself in to.
Comment from Hotel Management
6 Mar 2024 by Sales, Hotel Management
Dear Samuel ,Thank you for sharing your experience. We apologize for the confusion and inconvenience you encountered upon check-in. Rest assured, we will address this issue with our staff to ensure it doesn't happen again. Your feedback is invaluable, and we hope to have the opportunity to welcome you back for a smoother stay.Sugar Marina Team
by A verified traveler from toronto
Posted 15 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Sales, Hotel Management
Dear Patricia Thank you for the perfect score! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!Sugar Marina Team
by A verified traveler
Posted 10 Feb 2024
It is out dated and location wasn’t favable but the strvice was good.
Comment from Hotel Management
12 Feb 2024 by Sales, Hotel Management
Dear Ki,Thank you for your feedback! We're glad to hear that you found our service to be good. We'll take note of your comments about the outdated decor and location. We're always looking for ways to improve, and your input helps us do that. We hope to have the opportunity to welcome you back in the future.Sugar Marina Team
by A verified traveler
Posted 8 Feb 2024
The property had and aviation theme which we liked alot. Very modern rooms,well appointed nice shower/toilet wash basin area. Beds very large and comfy. Pillows very comfy also. Plenty of plug sockets which take UK plus without adaptors. No USB ports yet, so you will need to take phone chargers. WiFi was good didnt seem to drop out and gave a good signal throughout the hotel. Shuttle which is free to the Naiyang beach. Shuttle/taxi to and from airport 250bht each way. Which is well worth it. Hotel close to airport which we liked. I could see aircrfat taking off from my room on 5th floor which was good also. Breakfast buffet was very good nice selection of continental/Thai food. The Midway resturant was good also ate there once to try it out no complaints. The staff were very friendly and helpful, a special mention to the gentleman called Arm. I gave this hotel a good rating as it met all my expectations and more.
Comment from Hotel Management
12 Feb 2024 by Sales, Hotel Management
Dear colin,Thank you for your detailed review! We're thrilled to hear that you enjoyed the aviation theme of our property and found our rooms to be modern and well-appointed. It's great to know that you appreciated the comfortable beds, ample plug sockets, and reliable WiFi throughout the hotel. We're delighted that you made use of our shuttle service to Naiyang beach and found it convenient. We'll be sure to pass along your compliments to Arm and the rest of our staff. We hope to welcome you back again soon!Sugar Marina Team
by A verified traveler
Posted 29 Jan 2024
Would recommend including breakfast with your stay
Comment from Hotel Management
30 Jan 2024 by Sales, Hotel Management
Dear Mason,Thanks for the perfect score! We're stoked you had a 10 out of 10 experience. Can't wait to host you again!Sugar Marina Team
