Ratings based on 980 Verified Reviews
3.4 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
It checked all the boxed we expected.
Comment from Hotel Management
17 Jun 2024 by Hotel Management, Hotel Management
Dear MARC, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. We are thrilled you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit us the next time you are in the area. Sincerely,Hotel Management
by A verified traveler
Posted 15 Jun 2024
Another great stay at this property
by A verified traveler
Posted 15 Jun 2024
9:30 pm, check in. After opening the door to our room we heard the banging clanking of the AC fan. 80 degrees today so the AC is a must. inquiring at the front desk and Front desk attendant, Destiny, said there's nothing she can do except tell me to wait until the morning to call maintenance or call guest services tomorrow. (we're here one night) I asked if there was something she could do. she retorted "I gave you 2 options but you don't want to listen." I said okay, please tell me what the 2 options were. she repeated I could wait till tomorrow to call guest services and call maintenance. I suggested those were not options for resolving the current problem. she said, "well I suggest you just stay in thin air then." not the experience I expected this evening.
Comment from Hotel Management
15 Jun 2024 by Hotel Management, Hotel Management
Dear Jesse, Thank you for your feedback. We apologize for the inconvenience and the poor experience you had with our air conditioning and front desk service. This is not the level of service we strive to provide. We are addressing the issue with the AC and will ensure that our staff handles such situations more effectively. Your understanding and patience will be much appreciated. We hope to welcome you back for a much better stay. Thank you for bringing this to our attention.Sincerely,Hotel Management
by A verified traveler
Posted 15 Jun 2024
I checked in for one night. Upon checking in I found roaches in the kitchen area. Room was dirty. I took videos showed the lady at the front desk. She stated there is nothing she could do. She referred me to an email I have yet to get a response.
Comment from Hotel Management
16 Jun 2024 by Hotel Management, Hotel Management
Dear Cesar, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 7 Jun 2024
by A verified traveler
Posted 2 Jun 2024
by A verified traveler
Posted 1 Jun 2024
When I checked in my room, had to be changed because I found roaches.
Comment from Hotel Management
2 Jun 2024 by Hotel Management, Hotel Management
Dear Zackary, Thank you for sharing your feedback with us. We deeply regret the inconvenience you experienced with the cleanliness issues in your initial room. This does not meet our high standards, and we understand the distress this must have caused you. Your comfort and safety are paramount to us, and we assure you that we are taking immediate action to address this issue. Thorough cleaning and pest control measures are underway to uphold the standards we are known for. Please allow us the opportunity to make amends and provide you with a more comfortable stay. Your satisfaction is important to us, and we look forward to welcoming you back for a better experience. Sincerely,Hotel Management
by A verified traveler
Posted 1 Jun 2024
staff was great. she remembered me that it was 2nd visit,
she helped me to check in earlier.
Comment from Hotel Management
3 Jun 2024 by Hotel Management, Hotel Management
Dear Yooseok, We are delighted about your positive experience during your second visit to Extended Stay America. Our team takes pride in providing exceptional service and ensuring our guests feel valued and welcomed. We appreciate your kind words about our staff and their efforts to accommodate your needs. It was a pleasure to have you with us again, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management
by A verified traveler
Posted 1 Jun 2024
staff s were very friendly.
she remembered me because it was my 2nd visit.
they let me check in hour earlier even.
by A verified traveler
Posted 30 May 2024
Awesome hotel
