Ratings based on 53 Verified Reviews
4.8 Room cleanliness
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Mclean
Posted 20 Mar 2024
Comment from Hotel Management
21 Mar 2024 by The Vale Rusutsu Front Desk, Hotel Management
Dear Yeun, The warmest greetings from The Vale Rusutsu!Thank you very much for leaving us a high rating! We loved having you at The Vale Rusutsu and hope to see you again.
by A verified traveler
Posted 20 Feb 2024
Rooms are clean and well maintained. Easy access to slopes. Ski in ski out. Onsen is on the first floor.
Comment from Hotel Management
4 Mar 2024 by The Vale Rusutsu Front Desk, Hotel Management
Dear Lin,Thank you for choosing The Vale Rusutsu and for sharing with us your feedback on your stay. We are delighted to see your high rating and read your positive review. Creating memorable experiences for our guests is what we strive for, and your review is particularly gratifying as we take pride in adding a personal touch to each guest's stay. It would be our pleasure to welcome you back to The Vale Rusutsu for another round of delightful experiences. Thank you for choosing The Vale Rusutsu, and we can't wait to have the privilege of serving you once again!
by A verified traveler
Posted 13 Feb 2024
There isn’t enough to say about Vale Rusutsu. I was only there for two nights, and travelling solo, but it was great. The mountain is right outside the ski lockers. The breakfast, which is just a short walk through the Rusutsu Resort Hotel. The rooms are huge! Plenty of room for two to three people, let alone one. And of course the staff are wonderfully friendly. I hope to return here soon.
Comment from Hotel Management
4 Mar 2024 by The Vale Rusutsu Front Desk, Hotel Management
Dear Adam,We would like to express our gratitude for choosing The Vale Rusutsu for your recent stay and for sharing your feedback with us. We genuinely appreciate your input and it is immensely rewarding to know that we met your expectations. Your positive review affirms the team's dedication in providing satisfaction to our guests. Again, thank you for choosing The Vale Rusutsu and eagerly await the opportunity to host and serve you again here at The Vale Rusutsu!
by A verified traveler
Posted 4 Feb 2024
They have good onsite support. They gave us breakfast vouchers to be used on 4 rusutsu restaurant but they are far away from the building and always got a long queue. I hope they could arrange grab and go breakfast at the cafe from the same building.
Comment from Hotel Management
5 Feb 2024 by The Vale Rusutsu Front Desk, Hotel Management
Dear Man Leong,We are thrilled that you rated your recent stay at The Vale Rusutsu with a high rating. Your positive feedback is greatly appreciated and validates our commitment to delivering exceptional experiences. While we're delighted that you enjoyed your stay overall, we take your comments about the minor issues seriously. Rest assured that we are dedicated to resolving these issues and further elevating our service. We hope to have the pleasure of welcoming you back to The Vale Rusutsu, where we aim to surpass your expectations in every way. Thank you for choosing us, and if you have any further feedback or questions, please feel free to reach out.
by A verified traveler
Posted 19 Jan 2024
Comment from Hotel Management
23 Jan 2024 by The Vale Rusutsu Front Desk, Hotel Management
Dear Arthur,Thank you for taking the time to share your rating of your recent stay at The Vale Rusutsu. We appreciate your honesty and value your input. We apologize for any incomvenience you experienced that have led you to rating is a 3 out of 5. If you would be willing to provide more specific details about your stay or if there are particular aspects you believe require attention, please feel free to share them with us. Your insights are crucial in our ongoing efforts to provide exceptional service. Thank you for choosing The Vale Rusutsu, and we hope you will consider giving us another opportunity to serve you in the future, where we aim to provide you with a significantly improved experience.
by A verified traveler
Great Place
Posted 24 Dec 2023 on HotelsI have booked for 4 nughts, the place was good just the only complaint is that when i requested for extension for two more nights on my next day there they really give me a price that is too crazy high and was asked to checked out first then wait till 3pm to do a check in again which the room is still on the same floor so I decided not to take.
Comment from Hotel Management
26 Dec 2023 by The Vale Rusutsu Front Desk, Hotel Management
Dear Teng,Thank you so much for your recent stay and for taking the time to share your positive experience at The Vale Rusutsu. We are delighted to hear that you had a wonderful stay with us. We apologies for not being able to accommodate you since most of our rooms are usually booked during the holidays. We still look forward to welcoming you back and serving you here at The Vale Rusutsu. Happy Holidays!
by A verified traveler
Posted 20 Dec 2023
Quiet and cozy resort
Comment from Hotel Management
21 Dec 2023 by The Vale Rusutsu Front Desk, Hotel Management
Dear Azri Bin Rosli,Thank you for choosing to stay at The Vale Rusutsu as part of your trip to Niseko. We are happy to hear about your exceptional stay with us. We will make sure to let our staff know about your feedback on them. Once again, thank you for staying with us and we look forward to welcoming you back to The Vale Rusutsu!
by A verified traveler
Posted 18 Dec 2023
Excellent luxury ski apartment. Great amenities. Ski in and pull out. Ski lockers and onsen were a nice touch as well as cafe with complementary coffee.
Comment from Hotel Management
10 Feb 2024 by The Vale Rusutsu Front Desk, Hotel Management
Dear Kelly Jane,Thank you for choosing The Vale Rusutsu and for sharing with us your feedback on your stay. We are delighted to see your high rating and read your positive review. Creating memorable experiences for our guests is what we strive for, and your review is particularly gratifying as we take pride in adding a personal touch to each guest's stay. It would be our pleasure to welcome you back to The Vale Rusutsu for another round of delightful experiences. Thank you for choosing The Vale Rusutsu, and we can't wait to have the privilege of serving you once again!
by A verified traveler
Awesome customer service
Posted 12 Dec 2023 on HotelsThe customer service at the Vale is one of the best parts. We were especially impressed when the staff arranged a complimentary shuttle for us to our dinner spot due to the unavailability of taxis. Jo, the friendly and helpful driver from Germany, was a friendly driver and great conversationalist!
The spa is one of the best that I've ever been to. Loved how it was also clean, and had long hours.
Rooms are very modern + great views. Loved the in-unit washer/dryer.
Highly recommend.
Comment from Hotel Management
13 Dec 2023 by The Vale Rusutsu Front Desk, Hotel Management
Dear Nicholas,Thank you immensely for your positive review of the Vale Rusutsu. Your satisfaction is at the core of everything we do, and it is immensely rewarding to know that we met your expectations. Your feedback, especially about our services and staff, is invaluable to us as it helps us continue to improve our services. Please don't hesitate to reach out if you have any questions or if there's anything we can assist you with in the future. We eagerly await the opportunity to host you again.
by A verified traveler
Posted 16 Feb 2023
* Vale is very clean and nice property. Expensive but it is worth it.
* There is a good 7-8 min walk to the main convention center.
* The onchen is located near Vale so that is nice (and free).
* There is a pool in the convention center but if you are visiting Rusutsu for the pool, I would suggest you go elsewhere.
* Breakfast was included (at the convention center). Three different choices but at best, the restaurants for breakfast were average. Dining is somewhat limited. However, the rooms have a kitchen so you can cook.
* Ski-in/out access is really nice.
* There is no daily room cleaning but it never felt necessary and really not a problem.
* Getting to the Westin hotel requires ~8-10 minutes talk to the monorail and then, waiting for a monorail, followed by a 3-4 minute monorail ride. Westin has some other dining options but expensive. There is an onchen at Westin that was also supposed to be free but when we tried to use it, Westin front desk told us that we can't use it. There is clearly some miscommunication on what is included.
* In general, relatively expensive but given the nice snow and the skiing, it was worth it.
Comment from Hotel Management
28 Sep 2023 by The Vale Rusutsu Front Desk, Hotel Management
Dear John, Thank you for your feedback. We're delighted to hear you enjoyed you stay with us here at The Vale Rusutsu. Your insights on various aspects of your stay are appreciated, from breakfast options to the ski-in / out access. We apologise for any confusion regarding the facilities at the Westin hotel and will work on improving communication in this regard. We hope you had a fantastic skiing experience and would love to welcome you back in the future.
