Ratings based on 934 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Could have been better also could have been worse. Breakfast wasn’t ver good.
Comment from Hotel Management
4 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We apologize that your experience with breakfast fell short of expectations. We strive to provide a satisfying culinary experience for all our guests and will use your comments to improve. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 31 May 2024
Nothing
Comment from Hotel Management
31 May 2024 by Hotel Manager , Hotel Management
Dear Guest,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager
by A verified traveler
Posted 27 May 2024
The condition of the rooms are not thoroughly cleaned. I had stinky food left in the fridge, which stank horribly. I checked in around 11 pm because of late travel and the shower was still wet? Not to mention the mold around the bottom of the shower, the rusted soap dish that was on the counter and the handicapped chair in the shower that was filthy. I’ve stayed at this hotel 3 or 4 times and the cleanliness of the rooms are always the same. Dirty and neglected. I will not be staying here again in the future.
Comment from Hotel Management
28 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you encountered during your recent stay. Please know that we take cleanliness and guest satisfaction seriously, and your concerns have been addressed with our housekeeping team to ensure such oversights are rectified immediately. We understand your frustration and regret that we fell short of your expectations. Your loyalty means a lot to us, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 26 May 2024
Really the only complaints was that the DND sign was not in the room, we had to go ask for it down in the front lobby. What happened to them being kept in the rooms??
Comment from Hotel Management
27 May 2024 by Hotel Manager, Hotel Management
Dear Guest,We're sorry for the inconvenience you experienced with the DND sign not being readily available in your room. We appreciate your feedback and will ensure that all rooms are stocked appropriately for future guests. Thank you for bringing this to our attention, and we hope to welcome you back for a smoother stay next time.Sincerely, Hotel Manager
by A verified traveler
Posted 24 May 2024
It was new and clean.
Comment from Hotel Management
25 May 2024 by Hotel Manager , Hotel Management
Dear Radonna,Thank you very much for your stay. We're pleased to hear that you found our hotel to be new and clean. Maintaining a fresh and tidy environment for our guests is a top priority for us. We appreciate your positive comment and hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 19 May 2024
Easy on/off from highway. Great front desk staff. Free water and soda. Tesla charging.
Comment from Hotel Management
20 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for highlighting your positive experience with us! We're thrilled to hear that our convenient location and attentive staff made your stay enjoyable. Providing complimentary water, soda, and Tesla charging are just a few ways we strive to exceed expectations. We hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 16 May 2024
Nice
Comment from Hotel Management
17 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 11 May 2024
Friendly staff, better than average breakfast, clean rooms.
Comment from Hotel Management
12 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you enjoyed our friendly staff, above-average breakfast, and clean rooms during your stay. Providing a pleasant experience for our guests is our top priority, and we're glad we could meet your expectations. We look forward to welcoming you back for another enjoyable visit in the future.Sincerely,Hotel Manager
by A verified traveler
Posted 10 May 2024
I was charged 3 times. Which takes up to 15 days to be reversed. I am out of town 5 hours away from home. This has ruined my trip.
Comment from Hotel Management
11 May 2024 by Hotel Manager , Hotel Management
Dear Brenda,We're truly sorry to hear about the inconvenience you experienced with the multiple charges and the impact it had on your trip. Please accept our sincere apologies for any frustration or inconvenience this may have caused. We will work diligently to address the issue and prevent similar occurrences in the future. We appreciate your understanding.Sincerely, Hotel Manager
by A verified traveler
Posted 6 May 2024
Excellent stay, great service…would recommend!
Comment from Hotel Management
7 May 2024 by Hotel Manager , Hotel Management
Dear Karen,We're thrilled to hear that you had an excellent stay with us and that you found our service to be great! Thank you for recommending us; it means a lot to us. Guest satisfaction is, of course, a big reward for our hospitality. It was our privilege to serve you and look forward to welcoming you again.Sincerely, Hotel Manager
