Ratings based on 7 Verified Reviews
4.4 Room cleanliness
3.8 Service & staff
5.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from New Zealand
Posted 30 Aug 2020 on Lastminute
Great value for money. Awesome for families. We stayed in one bedroom villa was great little place for a night or two.
Comment from Hotel Management
30 Aug 2020 by Guest Relations, Hotel Management
Great feedback, thank you Martin and it pleases us that you've enjoyed your stay. We hope you have the opportunity to come stay with us again.
by A verified traveler
easy and comfortable
Posted 29 Mar 2020 on HomeAwayso handy to town and very comfortable. I'd recommend this place to my friends.
by A verified traveler from Whangarei
Posted 1 Mar 2020
Unfortunately we didn't have the best experience with this accommodation. Check in was 2pm, we arrived at 2.50pm and our room wasn't ready. The receptionist was not apologetic and when I asked if that meant a later check out she was not impressed. We stayed in one of the overpriced studio units, definitely not with $185. The unit only had two cups and it's a three person unit. We won't be back to this place. Mainly because of the rude receptionist.
Comment from Hotel Management
1 Mar 2020 by Guest Relations, Hotel Management
Dear Ian,
Thank you for completing this post-stay review, we really appreciate it! We read every review and use both positive feedback and constructive criticism to shape the future of Russell TOP 10 Holiday Park.
Your experience seems to have been less than perfect, which in our books isn't good enough. We would like you to know that we will take your feedback on board and use anything we can to improve. We hope you decide to come back again and experience this for yourself.
I'm sorry that your welcome to the park did not meet your expectations and you will see from previous reviews that our staff are more often than not praised for their customer service. I'm sorry this was not the case and want you to know that this is not our usual feedback and not the experience we wish our guests to have.
We do encourage guests to talk to staff if there are any shortcomings in our park such as cutlery, or other issues so that these can be rectified whilst in the park rather than you just putting up with it. We'd prefer to be given the opportunity to fix this for you right away so you can continue to enjoy your stay with us.
Once again, we thank you for your feedback and hope you will give us the opportunity to do better next time. In the meantime we wish you safe and happy travels.
by A verified traveler from Sydney
Posted 13 Feb 2020
Very generous and private space. A deck with a fantastic view a short walk from town.
What more could you want!
Wekas maybe?
Comment from Hotel Management
13 Feb 2020 by Guest Relations, Hotel Management
Thanks for the great review Allan. We do have Weka in the park, they were obviously being a bit elusive. Thanks for staying, we're pleased you enjoyed yourself.
by A verified traveler
Posted 13 Dec 2019 on Hotels
Lovely location, good accomodation, great staff. A pity about the internet upgrade, but...I would certainly stay here again.
Comment from Hotel Management
13 Dec 2019 by Guest Relations, Hotel Management
Wonderful, thank you. We were upgrading the internet service at the park so that it would be ready for Christmas and if this has impacted on your stay with us we apologise. We hope you'll come and stay with us again and give it a go. Happy travels.
by A verified traveler
Posted 20 Oct 2019 on Wotif
We enjoyed this accomodation, the location and the service.
Comment from Hotel Management
23 Oct 2019 by Guest Relations, Hotel Management
Thank you for sharing your experience with us. We're pleased you enjoyed your stay and everything Russell TOP 10 Holiday Park has to offer.
by A verified traveler
Posted 23 Feb 2019 on Wotif
Comment from Hotel Management
3 Apr 2019 by Guest Relations, Hotel Management
Thank you.
