Ratings based on 423 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Location is really good for walking into town. Room was small but fine. The gym has fantastic facilities, the spa is an additional cost (not made clear when booking). I had emailed before arrival to state that parking was required but the hotel did not respond and then parking was not available when we arrived. Staff were not overly helpful about this and we had to find our own parking space 10 min walk from the hotel.
Comment from Hotel Management
12 Jun 2024 by Giulia Briguglia, Sales & Marketing Manager , Hotel Management
Dear Georgia,thank you for sharing your feedback. We're glad to hear you appreciated our central location and fantastic gym facilities. We apologize for any misunderstanding regarding the spa costs, which are clearly indicated in our communications, as is the parking policy which is subject to availability. We strive to respond to all communications promptly and regret any oversight in your case. Our staff is dedicated to providing excellent service and we're sorry this was not your experience. We value your input and will use it to enhance our guest experience.We look forward to welcoming you back and in the meanwhile please acccept my very kindest regards.Giulia Briguglia
by A verified traveler
Posted 5 Jun 2024
Rooftop bar had a great view. Will return!! Loved everything!!
Comment from Hotel Management
7 Jun 2024 by Giulia Briguglia, Sales & Marketing Manager , Hotel Management
Thank you, Anita, for your wonderful review! We're thrilled to hear you loved everything and enjoyed the great view from our rooftop bar. We look forward to welcoming you back soon!
by A verified traveler from La Quinta
Posted 30 May 2024
Good location
Comment from Hotel Management
7 Jun 2024 by Giulia Briguglia, Sales & Marketing Manager , Hotel Management
Thank you very much for your five-star review! We're delighted you enjoyed our convenient location. We truly appreciate it and look forward to welcoming you back soon.
by A verified traveler
Posted 29 May 2024
Everything was as advertised! Nice convenient location and clean property, with a GREAT gym. Front reception staff were also helpful.
Comment from Hotel Management
29 May 2024 by Giulia Briguglia, Sales & Marketing Manager , Hotel Management
Dear Reza,thank you for your wonderful feedback! We're delighted that everything met your expectations and that you enjoyed our convenient location, clean property, and fantastic gym. Our front reception staff will be pleased to hear your kind words. We look forward to welcoming you back soon!Best regards,Giulia Briguglia, Sales & Marketing Manager
by A verified traveler
Posted 16 May 2024
Clean and tidy albeit rudimentary. What I was looking for
Comment from Hotel Management
29 May 2024 by Giulia Briguglia, Sales & Marketing Manager , Hotel Management
Thank you for your feedback. We're pleased to hear that our clean and tidy accommodations met your needs. We must admit, we're a bit suprised by the term "rudimentary" considering our rooms follow a carefully curated design aesthetic. But we’re glad our sophisticated minimalism suited your tastes.With our best regards,Giulia Briguglia
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
15 May 2024 by Giulia Briguglia, Sales & Marketing Manager , Hotel Management
Thank you for sharing your feedback, even though we're sorry to sense that your experience fell short of expectations. We strive to provide the best service possible and regret any disappointment. We hope to have the opportunity to welcome you back in the future and turn your experience around.
by A verified traveler
Posted 5 May 2024
Very good
Comment from Hotel Management
6 May 2024 by Giulia Briguglia, Sales & Marketing Manager , Hotel Management
Grazie per la tua recensione eccellente! Siamo felici che tu abbia apprezzato il tuo soggiorno presso il nostro hotel. Speriamo di darti il benvenuto di nuovo presto!
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Giulia Briguglia, Sales & Marketing Manager , Hotel Management
We greatly appreciate your excellent rating! We're delighted to hear you had a fantastic experience during your stay. We look forward to the opportunity of welcoming you back soon!
by A verified traveler
Posted 6 Apr 2024
Very average room.
If their parking garage is full you need to use one 4 blocks away.
Comment from Hotel Management
11 Apr 2024 by Giulia Briguglia, Sales & Marketing Manager , Hotel Management
Dear Richard,thank you for sharing your experience. We understand your concern about the parking situation. Nevertheless, in city centers, parking can be limited, and we strive to find the best solutions for our guests. We regret any inconvenience this may have caused. Your feedback is valuable to us as we aim to improve our services. We hope to welcome you back for a new and better stay in the future and send you our very kindest regards.Giulia Briguglia
by A verified traveler
Posted 5 Apr 2024
Great hotel and staff. We were there for Easter and they made it extra special for my two young children-had a special treat for them in the morning that made their day! The hotel was wonderful and clean and good amenities. I would skip the restaurant upstairs. Breakfast was subpar for what they charge.
Comment from Hotel Management
11 Apr 2024 by Giulia Briguglia, Sales & Marketing Manager , Hotel Management
Dear Regina,thank you for your kind words! We're delighted that your Easter stay was memorable, especially for your children. We sincerely apologize that the breakfast service didn't meet your expectations. Please know that we strive to source only the finest produce and uphold high service standards. Your feedback is invaluable, and we'll work diligently to enhance our offerings. We hope to have the chance to welcome you back for an even better experience in the future!With my kindest regards,Giulia Briguglia
