Ratings based on 98 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
Staff very friendly and welcoming. Breakfast was good value. Difficult to find initially as not clearly signed. Should let visitors know upon booking that they should park in the Asda carpark.
Comment from Hotel Management
10 Jun 2024 by Carl Davidson - Operations Manager, Hotel Management
Hi Heath, Thank you so much for the feedback. I am so pleased you found the breakfast to be good value. The hotel is having some exterior renovations and the signage has been removed in preparation for this. I will need to look further in to the point raised about letting visitors know where to park as I am under the impression this was sent via your confirmation email and also a day prior to the visit as a pre welcome email?
by A verified traveler
Posted 20 May 2024
In the centre of town so plenty to do and convenient cheap parking
Comment from Hotel Management
21 May 2024 by Carl Davidson - Operations Manager, Hotel Management
Good Morning Peter, Thank you so much for the 5/5 review. I am pleased you enjoyed the newly refurbished hotel and found the parking arrangements a breeze! Look forward to seeing you in the future.
by A verified traveler
Posted 2 May 2024
Cheap, very central. Walls paper thin, broken night sleep due to noisy neighbours. Phone in room but could not be connected to wall.
Comment from Hotel Management
3 May 2024 by Carl Davidson - Operations Manager, Hotel Management
Good Morning Sarah, I am sorry that on this occasion things were not perfect! I am however pleased that you found the room to be good value for money, I have checked the phone and it looks as though the housekeeping team missed this off their checks; I have raised the concern with our contractors who are just finishing our six figure refurbishment to look at additional sound proofing in this room.
by A verified traveler
Posted 19 Mar 2024
T v not working in the hotel. Parking a challenge , but such lovely staff…
Comment from Hotel Management
3 Apr 2024 by Carl Davidson - Operations Manager, Hotel Management
Howard, Thanks for the feedback. I have since checked the TV and its now been resolved. Parking can be challenging but I understand the team on reception were very helpful and directed you to the carpark we have available and also sorted out inputting your reg number in to the parking app.
by A verified traveler
Posted 18 Mar 2024
The room I assigned had a very strong smell of paint fumes that would have made me sick had I stayed. I turned on the tap in the bathroom and brown water came out. I explained this to the receptionist (who was very friendly and helpful) and asked for another room. He didn't have any so he kindly refunded my booking and found me another hotel nearby. I generally stay in budget hotels and hostels. I do not expect luxury - just basic facilities. But this is the first time I have been confronted with a room that was clearly not fit for human habitation.
Comment from Hotel Management
3 Apr 2024 by Carl Davidson , Hotel Management
Good Morning David,Thank you for taking the time to leave a review, as you would have noticed the hotel has just undergone a full refurbishment in all rooms, I appreciate the feedback regard paint fumes; the room had been decorated a few days prior to your arrival. I am yet to expereince any further feedback regarding brown water and I personally checked the room that you were due to arrive in and could not find any issues? to say that the room was not fit for human habitation I feel is a little strong. however I am pleased that you found my team helpful in organising another budget hotel in the area.
by A verified traveler
Awesome hotel
Posted 15 Mar 2024 on HotelsLovely hotel in the mist of being refurbished it will be lovely when finished the bed was so comfortable
Staff was most accommodating with was a real plus
Would defiantly recommend the breakfast
Comment from Hotel Management
3 Apr 2024 by Carl Davidson - Operations Manager, Hotel Management
Julie, Thanks for the awesome feedback! the beds really are comfortable. I am so pleased that you found the staff accommodating and that you enjoyed the breakfast - its one that's hard to beat personally.
by A verified traveler
Posted 8 Feb 2024 on Hotels
Comment from Hotel Management
3 Apr 2024 by Carl Davidson - Operations Manager, Hotel Management
Thanks for the 10/10 - its always a great start to the day to see!
by A verified traveler
Posted 1 Oct 2023
Totally unacceptable behaviour and response from the staff on trying to check in.
by A verified traveler
Posted 27 Jun 2021
The hotel was spot on for being right in the heart of the town . Beds were fantastic ,the staff couldnt be more helpfull
We we definitely be returning
Well done
by A verified traveler
Posted 10 Sep 2020
Basic but comfortable and low cost.Basic but comfortable and low cost.
