Ratings based on 145 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
6 May 2024 by Angela - Banyers House, Hotel Management
Hello, Thank you for taking the time to leave us a review. We are pleased to hear that you were happy with your stay with us, we hope to see you very soon again!
by A verified traveler
Posted 16 Mar 2024
Very friendly staff. Avoid room 8 it was very noisy from the road especially when the hotel was having deliveries early in the am.
Comment from Hotel Management
18 Mar 2024 by Rory, Hotel Management
Thank you kindly for your review, Eileen!We're happy to hear you enjoyed the service, but it's a shame to hear about the disrupted rest from the nearby road.We hope this doesn't dissuade you from a future stay, as we would like to welcome you back again soon.Kind Regards,The Banyers House
by A verified traveler
Posted 21 Jan 2024
One of the room's window was adjacent to a very loud kitchen extractor that was left on all night. Breakfast was great.
Comment from Hotel Management
22 Jan 2024 by Matt, Hotel Management
Hi Christopher,Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the breakfast during your stay. However, we apologise for the inconvenience caused by the loud kitchen extractor next to one of the room's windows. Your feedback is important to us, and we'll look into addressing this issue to ensure a more comfortable experience for our guests in the future.We appreciate your understanding and hope to welcome you back for an improved stay.Kind RegardsMattBanyers House
by A verified traveler
Recommended
Posted 19 Jan 2024 on HotelsConvenient. Actually good room standards although the last room I had was not up to usual standard...heating poor (mid Jan, expected better) Breakfast very good ! Bar prices are high for the area. Good parking. I prefer to stay here when in Royston.
Comment from Hotel Management
22 Jan 2024 by Matt, Hotel Management
Hi Ian,Thank you for recommending us and taking the time to share your feedback. We're pleased to hear that you find our location convenient and appreciate the room standards. We apologise for any inconvenience regarding the heating in your last room. Your feedback is valuable, and we'll ensure to address this concern.It's great to know that you enjoyed the very good breakfast and found the parking convenient. We appreciate your loyalty and look forward to welcoming you back for an even better experience.Kind RegardsMattBanyers House
by A verified traveler
Posted 15 Jan 2024 on Hotels
This is very much a brasserie/bar more so than a hotel. Our room was right above the bar with noise until late and the pillows were very thin. The radiator didn't work in our room and the big old-fashioned windows which would add character and charm just added to the chill. However the thick curtains did well to block out cold and light. Some nice touches (e.g. the robes, presentation of the room) and decent food, but falling short on a few more essential aspects.
Comment from Hotel Management
22 Jan 2024 by Matt, Hotel Management
Good Morning,Thank you for sharing your thoughts with us. We appreciate your feedback regarding the noise, thin pillows, and issues with the radiator in your room. We apologise for any inconvenience caused, and we'll address these concerns to improve the overall guest experience.It's encouraging to hear that you appreciated the nice touches, such as the robes and room presentation, as well as enjoying the decent food. We'll strive to enhance the essential aspects to make your next stay more comfortable.Thank you for choosing us, and we hope to have the opportunity to welcome you back for an improved experience.Kind RegardsMattBanyers House
by A verified traveler
Lovely hotel
Posted 14 Jan 2024 on HotelsLovely hotel. We have stayed a few times. Staff very friendly and helpful. Our room was very nice.
My only complaint is that our room wasn’t serviced on the Saturday, and although I was able to get tea bags etc from the bar, our cups were obviously still dirty from the morning cuppa when we returned in the evening.
This slightly took the edge off the stay, but on the whole, I’ve the place.
Comment from Hotel Management
15 Jan 2024 by Louis - Reservations Team, Hotel Management
Hi Christine, Thank you for leaving the review, following your stay. We have taken the feedback onboard. We hope to see you again soon.
by A verified traveler
Posted 7 Jan 2024
Bedrooms cold initially radiator in main room didn’t work but was electric heater that took a while to get going.
Room lovely and big.
Breakfast disappointing limited, no fruit options, porridge or granola options, some boxed cereals but very limited. Cooked breakfast and coffee lovely.
Comment from Hotel Management
9 Jan 2024 by Matt, Hotel Management
Hi Sharon,Thank you for sharing your experience with us. We apologize for the initial inconvenience with the room temperature and the limited breakfast options. Your feedback is valuable, and we'll address these concerns to enhance our services. We're glad you enjoyed the spacious room, cooked breakfast, and coffee. We hope to have the opportunity to welcome you back and provide an improved stay.Kind RegardsMattBanyers House
by A verified traveler
Pretty good
Posted 3 Jan 2024 on HotelsBreakfast service not until 8am unfortunately.
Room comfortable and all amenities required.
Comment from Hotel Management
9 Jan 2024 by Matt, Hotel Management
Hi Ian,Thank you for your feedback. We're glad to hear that you found the room comfortable and equipped with all the necessary amenities. We appreciate your input regarding the breakfast service timing, and we'll consider this for future improvements.Kind RegardsMattBanyers House
by A verified traveler
Fairly good, bit on the pricy side.
Posted 29 Oct 2023 on HotelsWe enjoyed our stay, but felt it was a tad overpriced for what it was.
The staff were very friendly and accommodating, and the room was clean and well presented.
Comment from Hotel Management
31 Oct 2023 by Matt, Hotel Management
Hi David,Thank you for your feedback following your stay with us. We're glad to hear you enjoyed your stay and the room and staff were up to an excellent standard. We hope to welcome you to stay again.Kind RegardsMattBanyers House
by A verified traveler
Very disappointing
Posted 2 Oct 2023 on Hotelsunclear where reception was no bannisters on stairs safety hazard. Sash windows rattled all night need a proper blnd in bathroom net not sufficient on high street. poor breakfast ony two cereals offered and croissants looked stale. nobody aound to speak to no checkout procedure.
Comment from Hotel Management
3 Oct 2023 by Imani , Hotel Management
Hi Sheila,I am so sorry to hear that you didn't enjoy your stay with us and we sincerely apologise for this.We will make sure to consider all of this.Kind regards, Imani
